Operations Manager - Management Resume Search
Operations Manager - Management Resume Search
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Operations Manager Resume


Desired Industry: Management SpiderID: 81543
Desired Job Location: Fredericksburg, Virginia Date Posted: 10/17/2018
Type of Position: Full-Time Permanent Availability Date: immediately
Desired Wage: 60000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 50-75%
Highest Degree Attained: Masters Willing to Relocate: Yes


Objective:
Growth-driven, performance-focused, and highly analytical professional with proven

leadership experience in areas of general operations and office management. Skilled in

supply administration and warehousing, financial operations, process development and

execution, regulatory compliance, and procedure and policy establishment. Recognized for

unparalleled work ethic and exemplary ability to efficiently oversee multiple priorities

within fast-paced environment. Armed with communication and interpersonal skills;

accustomed to building and maintaining harmonious relationships with individuals of

diverse backgrounds. Technically proficient with Microsoft Office Suite (Outlook, Excel,

Word, and PowerPoint) and Windows XP and 2010. Currently holding an active Secret

Security Clearance.


Experience:
RAPPAHANNOCK GOODWILL INDUSTRIES, Fredericksburg, VA
Senior Director, AbilityOne Contracts Mar 2018–Present

GENERAL OPERATIONS MANAGEMENT
* Supervise the completion and timely submission of all reports, documentation, and

schedules as required by contract and the federal and Rappahannock Goodwill Industries

(RGI) regulations, as well as monitor time of studies submissions in compliance with the

Service Contract Act and Fair Labor Standards Act (FLSA) requirements
* Actively answer to coordinated after-hour and/or emergency concerns and issues from the

contractor
* Render assistance with development and revision of annual budget

CROSS-FUNCTIONAL LEADERSHIP AND COORDINATION
* Provide expert oversight to the operations of three AbilityOne janitorial contracts as

well as direction on quality control and quality-related procedures and practices
* Demonstrate leadership skills in mentoring, counseling, and directing staff on issues

relating to job activities
* Strategically handle all training, performance reviews, disciplinary actions,

promotions, and terminations of subordinates

REGULATORY COMPLIANCE
* Present levels of quality, conformance, and adherence to RGI and contractual standards

by regularly reporting on metrics
* Assume accountability in maintaining required staffing levels and compliance with the

ratio of labor hours rendered by disabled and nondisabled employees
* Observe strict conformance with health and safety policies and procedures including

Hazardous Communication Act

GROWTH AND DEVELOPMENT IMPACTS
* Played a vital role in enabling the organization to fund additional mission initiatives

by maintaining the expense-to-revenue ratio below budget by 10% points

Senior Project Manager, AbilityOne Contract Feb 2017–Mar 2018
Project Manager Feb 2011–Feb 2017

CONTRACT AND OPERATIONS MANAGEMENT
* Offered strategic management to the operation of a multimillion-dollar one AbilityOne

janitorial contract for a nonprofit organization
* Performed personnel, fleet, and budget management; quality control; and customer

service

Office Manager Jan 2008–Feb 2011

ADMINISTRATIVE FUNCTIONS | OFFICE AND OPERATIONS MANAGEMENT
* Initiated review and analysis of special projects and proactively informed the

management
* Served as the point person, in charge of maintenance, mailing, shipping, supplies,

equipment, bills and errands
* Streamlined flow of office services by organizing office operations and procedures,

controlling correspondences, designing filing systems, analyzing and approving supply

requisitions, and delegating and monitoring clerical functions
* Took full responsibility for the following functions:
o Development of PowerPoint slides and presentations;
o Guaranteeing attainment of financial objectives by producing annual budget for the

office, administering the expenditures, and reviewing variances
* Functioned effectively as corporate health and safety member and employee

engagement/appreciation team member
* Handled contract and price negotiations with office vendors, service providers, and

office lease by scheduling meetings and appointments
* Maintained office efficiency by leading the planning and implementation of equipment

procurement, layouts, and office systems

CROSS-FUNCTIONAL LEADERSHIP AND COORDINATION
* Provided adequate coaching and guidance to the janitorial and linen management staff to

attain top office performance
* Held responsibility in recruiting and hiring office staff; supervising janitorial and

linen storage/management; initiating orientation and training to new employees; and

conducting evaluation and monitoring on staff performance
* Carried out wide-ranging functions including payroll, personnel management of

janitorial and linen management staff, administrative support to the vice president of

RGI’s commercial laundry facility, budget tracking, and production and office supply

ordering
* Closely worked with human resources professionals to maintain adherence to office

policies, as necessary
* Offered expert supervision to five individuals in the areas of laundry, janitorial

services, linen stock room management, and payroll and administrative duties

POLICY AND PROCEDURE DEVELOPMENT AND EXECUTION
* Demonstrated effectiveness in the following initiatives:
o Implementation of standards and promotion of activities improving operational

procedures; and
o Design and establishment of policies, procedures, and standards for smooth office

operation;
* Created and executed a historical reference for the office by defining procedures for

protection, retention, record disposal, retrieval, and staff transfers

EVENT AND ACTIVITIES ORGANIZATION AND SUPERVISION
* Efficiently facilitated office staff activities to ensure maximum efficiency and

coordinated with the IT department on all office equipment
* Cooperated in the planning and execution of company events while rendering general

support to visitors

TASKS ALLOCATION AND OVERSIGHT
* Assumed full accountability in assigning and overseeing clerical, administrative, linen

scale operation, linen management, and janitorial tasks
* Distributed all available resources for task performance, which included tasks and

assignments to subordinates and supervised their performance

GROWTH AND DEVELOPMENT IMPACTS
* Served as a driving force behind the facility’s attainment of the Healthcare Laundry

Accreditation Council (HLAC) recertification by directing all preparations

RON RONSER TOYOTA, Fredericksburg, VA
Automobile Sales Consultant/Personal Trainer Apr 2017–Nov 2017

ADMINISTRATIVE AND OFFICE FUNCTION
* Efficiently generated and completed reports by delivering sales management information

VENDOR AND CLIENT RELATIONS
* Determined buyer’s requirements and interests and corresponded requirements and

interests to various models to qualify buyers
* Acquired and retained buyers by establishing rapport with previous customers;

recommending trade-ins; sourcing prospects at community activities; welcoming drop-ins;

answering inquiries; and suggesting sales campaigns and promotions
* Offered assistance to customers in purchasing new and used vehicles with an average of

eight cars a month

PRODUCT PROMOTION
* Efficiently presented and discussed automobiles’ characteristics, capabilities,

features, warranties, and services
* Identified characteristics, capabilities, and features as well as differentiated and

contrasting competitive models to understand and inspect automobiles


Education:
Master of Human Resources, In Progress (Expected Completion Date: July 2019)
Strayer University, Fredericksburg, VA

Master of Business Administration, with Concentration in Project Management, 2016
Strayer University, Fredericksburg, VA
Alpha Chi National College Honor Scholarship Society

Bachelor of Business Administration, with Concentration in Finance, 2009
Stayer University, Fredericksburg, VA
Graduated summa cum laude


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