Healthcare Administration - Healthcare Resume Search
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Healthcare Administration Resume


Desired Industry: Healthcare SpiderID: 81483
Desired Job Location: Weirton, West Virginia Date Posted: 9/27/2018
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 50000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Masters Willing to Relocate: No


Objective:
Accomplished, multifaceted, and goal-driven professional, offering extensive experience in healthcare management; encompassing establishing effective operational policies and solutions to improve the delivery of patient care.

Commended for hands-on and diplomatic leadership style, combined with high-level of professionalism and commitment to enhance processes and optimize productivity
Capable of assessing and advocating for patient needs and supporting the development and implementation of care plans
Equipped with problem-solving and critical thinking skills in handling various responsibilities, managing challenging situations, and driving significant results within fast-paced environments while maintaining quality, timeliness, and efficiency
Competent at building positive relationships with patients, family members, physicians, and other healthcare professionals


Experience:
Leadership Experience

Weirton Medical Center, Weirton, WV
Assistant Vice President of Perioperative and Surgical Services 2016–2018
Render keen oversight to staff, budget and quality issues across various areas such as Pre-Admission Testing, Same Day Surgery, Operating Room, Anesthesia, Post Anesthesia Recovery Room, Central and Sterile Supply, Post-Operative Surgical Unit, Endoscopy and Outpatient, and Maternal Child Services
Take charge of the development and execution of   perioperative home model

Key Highlights:
Led the execution of perioperative home model: a continuum of care that treats the whole patient, resulting in the reduction of gaps in communication and care, while promoting safe and quality care for all patients
Functioned as part-time consultant for Mountain State Orthopedic Group, responsible for the implementation of standardization for comprehensive total joint program, which resulted in the improvement of patient satisfaction and reduction of blood loss and length of stay
Reduced surgical site infection below national average, as well as the return to surgeries in 30 days
Received the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Award
Significantly developed staff and surgeon satisfaction, while minimizing the turnover rate
Minimized Intra-Operative Transfusions by 20% through collaboration with primary care physicians (PCP) on the optimization of patient pre-operatively
Successfully improved overall efficiency of operating room
Played a lead role on the following initiatives:
Pre-Admission Testing (PAT): Spearheaded restructuring of staffing to boost patient, physician, and surgeon satisfaction while reducing the number of preventable cancelations which involved:
Coordination and facilitation of quality care
Optimization of patient’s pre-operative conditions;
Implementation of the Blood Management Program;
Facilitation of pre-operative education for all surgeries;
Development and deployment of Hibiclens prep for all surgical patients;
Identification of post-operative needs or patients concerns; and
Team building between SDS and PAT resulting in reduction of share work load through chart preparation and effective efficient quality patient care and education

Same Day Surgery (SDS): Minimized patient wait time and improved patient satisfaction through the following:
Coordination of care
Promotion of proactive behavior and preparation;
Administration of surgeons and anesthesiologists;
Education for staff regarding regional anesthesia;
Creation of nerve block cart and lipid rescue policy; and
Execution of 24-48-hour post-operative follow up phone calls
Operating Room: Initiated the reorganization of staffing and maintenance of 7 to 8 high-volume operating room suites which entailed the following:
Modification of OR supervisor role for running of board and cases;
Implementation of self-scheduling, as well as various policies and procedures in compliance with Joint Commission on Accreditation of Healthcare Organizations (JCAHO);
Improvement of patient satisfaction pain scores through utilization of regional anesthesia;
Development of job descriptions for physician assistants, main responsibility is first assisting role and facilitating perioperative continuum of care;
Execution of Overhaul Operating Room Housekeeping Initiative end result significant decrease in SSI and increase in bottom line.
Design and institution of Fire Tool Safety and Documentation Kit for OR
Central and Sterile Supply: Identified and resolved numerous problems through the following:
Execution of policies and procedure that provides structure, effective, safe care to every surgical patient;
Promotion of efficiency by implementing instrument consignments and organizing supplies; and
Facilitation of education which resulted in the achievement of certification for 50% of the staff
ENDO/ Outpatient: Provided support in updating various policies and procedures in alignment with evidence-based practices which encompassed the following:
Renegotiation of contracts for scope repairs;
Evaluation and transportation of Scope Care for all staff members; and
Implementation of 24 post procedure phone calls to all patients

Divisional Director of Post-Operative Surgical Services 2012–2016
Acute Inpatient Rehabilitation Unit
Maternal Child Services
Led and developed interdisciplinary teams, responsible for identifying potential non-financial barriers
Guaranteed the provision of safe, effective, and quality care to patient by determining the processes in need of reevaluation and restructuring
Rendered assistance to the director of maternal child services and physicians in developing and executing hemorrhage kits and protocol at bedside
Installed patient navigator for the promotion of communication to ensure safety of patients
Took charge of the facilitation of 24 post discharge phone calls to all patients
Coordination and facilitator of continuum of quality care- eliminating gaps.

Key Highlights:
Received state funding for the program and salary for navigator by creating grant for the Neonatal Abstinence Program
Closely collaborated with the director of maternal child services, community resources, state officials and physicians for the successful implementation of neonatal abstinence program to minimize number of opioid addicted infants
Participated to the development of nurse-driven protocols for the prevention of Catheter Associated Urinary Tract Infections as part of the Highmark Initiative, which resulted in an increase in company’s reimbursement
Led the development of implemented numerous policies and procedures for unit specific and hospital wide to guarantee payment were received accurately

Director of Acute Inpatient Rehabilitation Unit 2012–2018
Played a role in developing and implementing brand new unit for the company
Exemplified knowledge of all CMS regulations and admission criteria for this unit
Delivered extensive leadership skills in developing communication between nursing and therapy services
Demonstrated in-depth knowledge of Centers for Medicare and Medicaid Services (CMS) regulations and admission criteria for this unit

Director of Post-Operative Services 2010–2018
Made use of appropriate resources in addressing the barriers through identification of potential non-financial barriers
Ensured patient satisfaction by preparing bed side shift report and facilitating hourly rounding
Conducted in-depth analysis of service trends to improve department objectives for each specific surgery area

Key Highlights:
Reduced unnecessary blood transfusions through successful implementation of a Blood Management Program
Led the development of Never Discharge Philosophy: a continuum of care for surgical services through inclusion of home health nursing and social services in discharge planning
Effectively initiated Comprehensive Care for Total Joint Program which included the following:
Installation of Total Joint Navigator;
Coordination and Facilitation of Total Joint education boot camp and class;
Implementation of pain management protocols;
Reduction of opioid usage by creating protocols and delegating clinical pharmacist to monitor and evaluate opioid usage; and
Decrease blood loss – facilitation of tourniquet- less total knee replacement to further improve blood loss and patient pain satisfaction
Led the development and execution of shared governance councils- Chair of Nursing Practice Quality Council
Significantly improved staff satisfaction rates and reduced nurse turnover rates
Obtained the highest Physician Satisfaction and Press Ganey Patient Satisfaction Scores
Generated $500K savings in Pre- Op and Post -Op Blood Management Program
Decreased surgical site infections and complication rates through identification of non-financial barriers to guarantee safety of patient
Served as the driving force in achieving the following results:
Reduction of patients’ length of stay from 4 days to 1.6 days
Attainment more than 92% in pain management patient satisfaction
Generation of $200K savings by lowering blood transfusions to less than 1%

Clinical Experience

Advanced Surgical Hospital, Washington, PA
Nursing Consultant, Anesthesia and Pain Management Team 2009–2010
Authored and executed pain management policies and procedures in alignment with JCAHO and the state of Pennsylvania standards
Assumed accountability in improving new admission forms and anesthesia orders
Took charge of setting up the sterile trays for pain procedures, training patients regarding the procedures, and preparing surgical consent and proper positioning of patient
Worked collaboratively with various representatives to acquire price for the product and ensure the maintenance of costs

Weirton Medical Center, Weirton, WV
Registered Nurse Same Day Surgery and Outpatient Department 1998–2011
Administered surgeries from total joint replacements to arthroscopies to epidural steroid injections
Carried out other duties including preparing patients for surgery, analyzing pain level using various scales, and overseeing blood product transfusions
Observed strict compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations, Occupational Safety and Health Administration (OSHA) requirements, and JCAHO regulations in maintaining confidentiality of patients’ information
Made significant contribution to the department as key member of the O.R. Committee
Provided support to various pre- and post-operative procedures including femoral, sciatic, inter scalene, and popliteal fossa nerve blocks using single shot or stimulating catheters

Key Highlights:
Gained commendation for providing exceptional care to patients
Enhanced public image of the department and hospital through facilitation of exceptional care, that increased patients’ satisfaction
Garnered the Rising to Excellence awards

Earlier Positions Held:
Registered Nurse, Labor and Delivery 1995–1998
Registered Nurse, Medical and Surgery 1993–1995


Education:
Master of Healthcare Administration, In Progress (Expected Date of Graduation: Dec 2019)
South University, Savannah, GA

Bachelor of Science in Nursing
University of Steubenville, Steubenville, OH


Skills:
Patient Needs Assessment
Operations Management
Regulatory Compliance
Staff Supervision and Training
Patient, Family and Staff Education
Comprehensive Program Development
Value Cost Analysis 
Policy and Protocol Development
Leadership and Team Building


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