Director - Computer Software Programming Resume Search
Director - Computer Software Programming Resume Search
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Director Resume


Desired Industry: Computer Software/Programming SpiderID: 81402
Desired Job Location: Woolwich Township, New Jersey Date Posted: 9/3/2018
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 160000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Innovative, methodical, and solutions-oriented professional, with extensive experience in product and service deployment, project management, and vendor administration; backed by expertise in delivering first-rate service to client to ensure their utmost satisfaction. Armed with in-depth knowledge of project estimation, staff allocation, and resource oversight essential in streamlining organizational operations and achieving bottom-line results. Highly capable of accomplishing complex projects and tasks within fast-paced settings without compromising quality and results. Equipped with exceptional communication and interpersonal aptitudes in building strong rapport with colleagues and professionals of all levels. Proficient with Microsoft Office Applications (Word, Excel, PowerPoint, and Project), Oracle, and SharePoint.


Experience:
Nuance Communications, Inc., Burlington, MA
Director, Computer Assisted Physician Documentation (CAPD) Enterprise Operations Sep 2017–Aug 2018
Effectively managed the CAPD product suite, from product creation to customer deployment
Took charge of scoping services plan, which included methodology deployment, staff allocation, requirement documentations, training and enablement of internal and external clients, budget forecasting, and concurrent service engagements
Offered keen supervision and direction to a team of project managers and application consultants responsible for launching the CAPD products
Promoted a positive working setting and continuous career development for every individual
Handled go-to-market planning and deployment of CLU-based products which included CDS Triage, DMA, and Epic Notereader CDI in collaboration with cross-departmental teams
Augmented the adoption and delivery of CAPD products by developing methodology, service plans, and forecasts
Proactively participated in various meetings, which included GM alignment, one-on-ones, financial, and vendor and team call huddles
Closely worked with third-party vendors responsible for completing several projects sold on contracts while ensuring on-time billing and revenue recognition
Presided over weekly calls with R&D and Product team meetings to tackle issues and concerns as well as develop overall product plan and comprehensive roadmaps for multiple product deployments
Formulated service plans for new products, including standard project artifacts, plan, and kick-off presentation while scoping essential resources to deliver forecasted pipeline

Senior Manager of Implementation Jun 2013–Sep 2017
Directed team for more than 15 years and served as a subject-matter expert for Clintegrity product implementations
Led the deployment of computer-assisted coding product, from Beta to GA, while working with cross-departmental team in developing a joint rollout of Clintegrity CDI and CACDI offering
Developed services plan for new offerings while continuing to optimize deployment for existing products and offerings resulting in increased customer satisfaction and faster recognition of revenue
Facilitated daily meetings focusing on the Clintegrity line of business
Engaged the team in launching effective outreach program providing 100% quarterly touch to clients to evaluate concerns, guarantee awareness of upcoming releases, and offer remote web sessions for refresher trainings

Notable Accomplishments
Successfully attained the #1 position in the KLAS for product coding through effective client retention program with KLAS report published in 2014 and January 2018
Drove client satisfaction by proactively developing customer retention and outreach plan

Manager of Implementation Oct 2012–Jun 2013
Managed diverse team deploying Clintegrity product line that included project managers, implementation consultants and technical consultants.
Exemplified expertise in transitioning team and product offers with acquisition to Nuance, including major shift on CAC offering and i10 product roll out

Quadramed, Reston, VA
Manager of Implementation Aug 2001–Oct 2012
Rendered expert management to a team of trainers and project managers, in charge of implementing TempusOne and Affinity Revenue Cycle and Clintegrity products
Established service delivery methods and collaborated with sales regarding scope and quote offerings
Served as a focal point of contact for client’s ongoing software/products/systems implementation
Started tenure as customer helpdesk for Tempus scheduling products and progressed to project to people management in charge of delivering various product lines acquired by the Quadramed
Handled a unique situation and ensured smooth transition of the company manager to a trainer position


Education:
Bachelor of Arts in Mathematics
Rowan University, Glassboro, NJ


Skills:
Product Launch | Program Management | Staff Training and Development | Revenue Recognition
Cross-functional Collaboration | Quality Assurance | Budget and Cost Control | Process Improvement


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