Director | Manager of training - Business Management Resume Search
Director | Manager of training - Business Management Resume Search
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Director | Manager of training Resume


Desired Industry: Business/Management SpiderID: 81206
Desired Job Location: Crosby, Texas Date Posted: 7/11/2018
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 150000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: No
Highest Degree Attained: Masters Willing to Relocate: No


Objective:
Top-performing talent and learning leader, offering extensive experience in all types of industry encompassing training, consulting, aerospace, information technology, construction, oil field services, oil and gas exploration and production, waste management and environmental services, banking, accounting and finance, public education, transportation, and municipal law enforcement. Exemplify solid business acumen and exceptional interpersonal skills in building and maintaining relationships with various levels of individuals including vendors and key stakeholders. Demonstrate strong critical thinking and decision-making capabilities in applying appropriate resolution toward advancement, as well as accomplishment of company goals and objectives.


Experience:
Virtual Intelligence Providers, LLC, Houston, TX
Talent, Learning, and Innovation Director 2018–Present
Build consulting firm’s market position by locating, developing, defining, and closing business relationships.
Empower, educate, change, and optimize customers’ operational performance while managing and solving cost and budget issues within IT and ERP systems implementations including SAP and PeopleSoft HCM; learning management systems such as Cornerstone OnDemand, Success Factors, Peoplesoft ELM, SumTotal, and CEB’s Metrics That Matter; organizational change management and performance improvement strategies; documentation and training; and staff augmentation

Alaniz Construction Services, Houston, TX
Vice President 2016–Present
Apply initiatives that support company development and operational efficiency to attain quality, on-time and on-budget steel fabrication, and erection of multimillion-dollar mid- and high-rise luxury housing developments
Render guidance on co-employment and contractor management for field and fabrication shop, while ensuring consistency on interviews, employment, and training
Observe strict discipline in compliance with company, safety, and human resources (HR) policies
Maintain focus on performance and productivity improvement by executing cost controls and performing cost and benefit analysis to obtain satisfactory financial outcomes
Provide assistance and approval on quarterly income statement
Lead the successful implementation of process and technology improvements to sustain market development

Chicago Bridge & Iron (CB&I, now McDermott), The Woodlands, TX
Organizational Capability and Training Director, Human Resources (Contract Employment) 2017
Established a wide range of technical competencies, career paths, and targeted development programs across engineering, fabrication, construction, project management, sales, and supply chain to further build workforce capabilities and operations excellence
Implemented learning technologies, learning management system (LMS), and Center of Excellence
Mentored and trained six full-time staff, an intern, rotational engineer, and dotted line reports
Employed strategic capability in identifying opportunities to improve utilization of data, eliminate duplication of entry, optimize workforce planning, and reduce recruitment and retraining costs
Implemented technologies, templates, standards, tools, best practices, and processes to achieve innovation, consistency, standardization, quality, efficiency, simplification, and global reusability
Key Highlights:
Created and led the discussion of competencies, assessments, career paths, work experiences, development programs, learning solutions, and post-assignment appraisals for project managers and project directors to identify high potentials (HiPOs) and high performers as well as to advance work planning and execution of lump sum, turnkey, and mega joint ventures
Steered efforts in redeploying of PeopleSoft ELM (LMS) after two-year stall; executing auto-assignment functionality; eliminating external hosting costs; and enhancing data integrity in collaboration with IT
Played an integral role in progressing graduates from helper II to helper III within three months and scoring high on on-the-job training (OJT) performance evaluations through effective communication and partnerships with military bases, community and technical colleges, and workforce commissions in Louisiana and Texas to oversee and secure grant funding for National Center for Construction Education and Research (NCCER) craft certification training programs

BP Americas, Houston, TX
Learning and Instructional Design Director, Upstream Talent and Learning 2009–2016
Collaborated with learning and development directors, HR, and divisional, functional, and regional leadership to plan, prioritize, budget, manage, implement, and evaluate global, petrotechnical training programs
Ensured training programs were aligned with strategic business metrics and attained organizational needs
Handled the creation and measurement of quality, cost-effective, fit-for-purpose, consistent, and standardized blended learning solutions (70-20-10)
Spearheaded the hiring and development of staff from 11 in 2009 to over 80 in 2011, including promotion of 6 to BP learning and development managers, as well as creation of job descriptions and panel interview guides to build the training organization
Managed 10 full-time staff, more than 70 onsite contractors, over 30 vendors, and $28M to $31M budget
Acted as key influencer to the Upstream Learning Leadership Team’s strategy development and integration of learning within the segment
Provided strategic direction, advice, and expertise on instructional systems design, adult learning theory, instructional methodologies, curriculum development, performance consulting, competency assurance, knowledge transfer, industry trends, regional or nationalization learning needs, and learning technology innovation to ensure optimal training delivery
Served as the catalyst behind shifting from instructor-led training to e-learning, webcasts or virtual instructor-led (vILT), virtual learning environments (VLE), high-definition distance learning (HDDL), web pages, performance support systems, mobile applications and learning, virtual and augmented reality, simulations, and on-the-job training (OJT) and experiences
Handled and maintained vendor relations through oversight of performance over standards, RFIs and RFPs, contracts, and preferred suppliers list leveraged by all segments
Created and applied a solid, long-term learning measurement and evaluation strategy, process, best practices, and toolkit as well as deployed Metrics That Matter (MTM) for upstream and across the organization
Key Highlights:
Worked closely with procurement to deliver average annual savings of $4M to $8M toward efficiency
Established and managed Center of Excellence (CoE) through implementation of learning technologies, content management system, maintenance strategy, quality assurance and quality control, SharePoint Knowledge Center, processes, best practices, methods, templates, tools, and standards that drove innovation, efficiency, and effectiveness, and were later adopted by the group and other segments
Drove efforts in improving project value and budget accuracy, and decreasing headcount, project life cycle duration by 15%, and cost per contact hour by 35% by executing a project portfolio management system and structured stage gate review process; thereby, resulting in an average of 145 projects annually
Aligned training solutions to business metrics including 71% decrease in non-productive time equating to $2.1B in savings; designed and prepared Group Learning Council and Upstream Academy dashboards, noting trends and impacts such as 90% application back on the job, 20% above external benchmark
Earned recognition from the leadership as the Instructional Systems Design (ISD) and evaluation expert, and for proven learning management system (LMS) implementation experience; thus, participated in the governance board and Core Business Team for the selection and implementation of a global LMS

Waste Management, Inc., Houston, TX
Senior Training Manager, IT Enterprise Services 2007–2009
Accountable for analyzing, developing, and implementing technical and leadership training programs in association with HR, functional business unit, and senior leaders to guarantee alignment of programs with strategic business drivers and successfully attain organizational capability needs
Took full charge of managing performance and career development of direct reports ranging from 7 to over 22
Managed annual IT application, product service line, and business training of over 125 applications and newly funded projects utilizing Catalyst, PRISM, or ASAP project management methodologies
Engaged with all functions, business units, IT, HR, and the field to create, execute, measure, and expand standardized training curricula by employing competency modeling, skill and performance evaluations, gap assessments, and certification programs
Partnered with the organizational change management (OCM) director and HR to develop organizational planning; carried out responsibilities after dismantling of the OCM Department
Supported training initiatives to consolidate customer service functions to Southwest Call Center and credit and collections to company-wide Revenue Management Center
Developed a skill-building inventory and program for district managers that improved site operations
Efficiently prepared various reports and presentations to senior leadership team on a regular basis
Reported to director of IT solutions delivery and support and vice president of HR training and development
Selected and deployed an enterprise learning management system (SumTotal), and oversaw administration and transitioning of tier 1 support to IT support desk to capitalize on efficiency and decrease headcount
Assisted the program management office in developing and applying standardized, project management methodology (modeled after Project Management Institute (PMI)) across IT
Key Highlights:
Managed monthly profit and loss (P&L) within 5% margin for projects ranging from $10K to $23M
Reduced each business unit expense by 50% via distance learning and performance support systems, and yielded $49.2M in revenue within the first six months of one new project
Brought significant contribution in instituting customer satisfaction standards program training that essentially impacted customer service centers and set up, district and route managers, and drivers
Enhanced training and development project life cycle, lines of communication, training administration, and training materials quality as co-developer of the implemented processes, procedures, and tools


Education:
Master of Arts in Behavioral Sciences, Industrial/Organizational Psychology | GPA: 3.92/4.00
University of Houston—Clear Lake, Houston, TX

Bachelor of Science in Psychology | GPA: 3.81/4.00
University of Houston—Clear Lake, Houston, TX

Coursework in Psychology | GPA: 3.59/4.00
San Jacinto College—North, Houston, TX


Affiliations:
Center for Talent Reporting, 2017–Present
The International Women's Leadership Association, 2016–Present | Women's Prosperity Network, 2016–Present


Skills:
Learning Strategy and Operational Leadership
Technical Training and Leadership Development
Blended Learning (70:20:10)
Business Process Improvement
Performance Consulting
Learning and Content Management Systems
Budget and Cost Control
ERP and Proprietary Software Implementations
Strategic Planning
Project and Change Management
Conflict Resolution
Contract Negotiation and Management
Measurement and Evaluation
Organizational Development and Effectiveness
Competency Modeling
Career Mapping and Workforce Planning


Additional Information:
Certifications:

Texas Commission on Law Enforcement Officer Standards Basic Instructor
Deloitte and Touche Consulting on the FastTrack


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