|Desired Industry: Business/Management
|Desired Job Location: Issaquah, Washington
||Date Posted: 6/21/2018
|Type of Position: Full-Time Permanent
||Availability Date: 06-22-2018
|Desired Wage: 120000
||U.S. Work Authorization: Yes
|Job Level: Executive (President, VP, CEO)
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: Masters
||Willing to Relocate: No
Innovative, methodical, and goal-driven professional offering broad-based experience in business and system analyses; complemented with expertise in project and program management from planning to completion within stated deadlines, budget, and specifications. Performance-focused leader, with a proven track record of success in identifying complex solutions; defining business and functional requirements; and conceptualizing and executing processes to improve business functionality. Well-versed communicator; effective at coordinating with various technical personnel, clients, third-party vendors, and executive management toward the successful execution of technology initiatives and business process changes.
JPMorgan Chase ▪ Seattle, WA [2005–Present]
Program Manager | Vice President 2016–Present
Provide hands-on supervision of the implementation and adoption of a new loan origination system for multiple business lines within the Commercial Bank division.
Collaborate with senior management and end users to guarantee proper system access and training registration and completion for over 800 end users.
Expertly oversee numerous business workstreams which include procedure documentation and publication, training, production support, process change, and online help for large initiatives.
Innovatively devise and introduce new process for completing business deliverables to better support agile technology releases.
Coordinate with the product owner to communicate project roadmap and features to stakeholders.
Provide operational support to other project managers by acting as the technology liaison to ensure cross-functional collaboration among team members.
Earned multiple nominations for the JPMC Service Corps and 2017 All Star Award for consistent outstanding work performance.
Senior Vendor Oversight Administrator | Vice President 2014–2016
Closely monitored the overall performance of 18 third-party providers’ activities which included products and services delivery, regulatory compliance, and service-level agreements (SLAs) conformance.
Partnered with legal team to negotiate and execute formal service agreements with vendors.
Coordinated modifications such as changes in personnel, violations to SLAs, and issues in performance with third-party provider.
Methodically handled and mitigated risks related to third-party vendors and regulatory compliance requirements.
Guaranteed timely and successful execution of remediation plans established in engagement assessments.
Made significant contributions to the completion of internal and external client experience projects by developing communications plan, preparing associated correspondence, and promoting rewards system for employees.
Lead Business Systems Analyst 2007–2014
Directed the Business Systems Analyst (BSA) Team in the execution of high-priority projects which involved resource management, quality review, and process standardization.
Worked with the development lead in negotiating release content with system owners, while maintaining communication with clients, the project team, stakeholders, and executive-level management.
Generated and documented business and functional requirements for both existing and newly developed software applications.
Partnered with cross-departmental management teams and vendors in identifying requirements, scope, budget, and resources.
Created standardized templates for business analyst deliverables such as functional specifications, use cases, and data dictionaries.
Provided support and guidance to business system analysts regarding processes, methodologies, and deliverables.
Responsible for forecasting resources and budget for the development and analyst teams.
Project managed maintenance releases for loan origination system, which were consistently delivered and completed within established deadlines and budget.
Earlier Position Held:
Business Systems Analyst
Telvista ▪ Dallas, TX
Enterprise Project Manager | Business Analyst – Six Sigma Black Belt
Comdata ▪ Carrollton, TX
Manager – Quality | Project Manager – Six Sigma Black Belt
Manager – Fuel Tax Administration and Special Handling
Manager – Fuel Tax Administration
Master of Business Administration ▪ University of Texas at Arlington | Arlington, TX
Bachelor of Science in Architecture ▪ University of Texas at Arlington | Arlington, TX
Staff Supervision and Development
Solution Development and Implementation
User Story Documentation
Vendor Relationship Management
Strategic Planning and Implementation
Organizational Leadership and Training
Six Sigma Black Belt | Six Sigma Green Belt, Comdata
Microsoft Office Applications (Word, Excel, PowerPoint, Project, Visio, and SharePoint) | Confluence | JIRA
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