Director of Nursing Clinical Operations - Healthcare Resume Search
Director of Nursing Clinical Operations - Healthcare Resume Search
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Director of Nursing Clinical Operations Resume


Desired Industry: Healthcare SpiderID: 80920
Desired Job Location: Huntley, Illinois Date Posted: 4/24/2018
Type of Position: Full-Time Permanent Availability Date: 04.25.18
Desired Wage: 130000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Masters Willing to Relocate: Yes


Objective:
Seasoned, results-focused, and compassionate professional, offering comprehensive leadership experience in nursing and clinical operations. Possess solid understanding of dealing with trauma, acute chest pain, respiratory failure and complaints, drug overdoses, acute alcohol ingestion, and gastrointestinal hemorrhage. Demonstrate strong work ethic and commitment in attaining service satisfaction through in-depth knowledge of resources and potential opportunities. Exhibit excellent organizational skills in accomplishing duties and responsibilities within strict deadlines and pressure-driven environments. Display exceptional interpersonal and communication aptitudes in cultivating relationships with various individuals of all levels.


Experience:
LEADERSHIP EXPERIENCE

NEAR NORTH HEALTH SERVICE CORPORATION (NNHSC), CHICAGO, IL
Director of Nursing and Clinical Operations 2016–Present
- Manage staff and clinical services which include nursing, supply chain management, medical records, maternal child health programs, x-ray, call center, and Health Information Management (HIM)
- Work closely with chief executive officer (CEO), chief marketing officer (CMO), and director of quality to guarantee effective daily operations toward attainment of clinical standards
- Maintain active involvement in performance improvement initiatives
- Promote client satisfaction by providing education to staff and guidance to patient’s complaints
- Drive initiatives for improvement through collaboration with department managers; and discuss results to senior executives and quality management
- Observe strict compliance with regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards and Health Insurance Portability and Accountability Act of 1996 (HIPAA)
- Streamline staffing and management to attain development in productivity, communications, and operations with accuracy and without acquiring additional expenses
Career Highlights:
- Successfully addressed primary staffing gaps through employment of nursing staff to enhance patient access to care and develop patient outcomes
- Initiated the optimization of the following processes:
– Nurses’ full control of same day access appointment management, leading to an upgraded patient triaging, competent provider workflows, and quality patient experience;
– Optimization of the process that guarantee Nursing Team’s notification through Electronic Medical Records and MyNearNorth Patient Portal were properly resolved within time constraints, including backlog items and new notifications within 24 to 48 hours leading to substantial decrease in patient complaints and improvement on levels of communication
- Instigated a new uniform dress code policy among the Nursing Team to maintain professionalism, uniqueness, and visibility among patients and staff
- Conceptualized and applied a new handwashing audit tool to guarantee consistency, as well as compliance with Near North Health Service Corporation (NNHSC) hygiene standards
- Played an integral role in creating new job descriptions within the Nursing Department, in alignment with set-forth standards such as values, missions, and goals of NNHSC
- Modified the nurse onboarding process through establishment of targeted nursing competencies and new hire orientation procedures for further equipped staff and first-rate patient results
- Executed the guidelines for Calling In for all Nursing departments, thereby rapidly enhanced attendance levels
- Formulated performance metric dashboards for Nursing departments with most significant data and performance reports to attain goals
- Upgraded the communication levels among Nursing departments through execution of regular collaborative meetings and training sessions
- Managed implementation of a coaching tool for employee feedback, along with staff’s accountability for performance standards
- Provided hands-on training to nursing staff to reconcile vaccines that reduced errors, as well as for compliance with Vaccines for Children (VFC) program standards

MERCY/ROCKFORD HEALTH SYSTEM, ROCKFORD, IL
Clinical Nurse Manager, Step-Down Intensive Care Unit 2008–2016
- Provided expert direction in staffing which included approval of schedules and submission of full-time equivalent (FTE) for final approval
- Held full accountability in assessing productivity, delivering variance justification, approving the modified staffing grids to apply wide-ranging resources in rendering safe patient care, while generating productivity reports
- Assumed full responsibility in developing and reviewing budget for each cost center, as well as in identifying strategies to prevent discrepancy avoidance
- Ensured adequate staffing to attain care coordination and patient plan of care
- Took full charge of audit and core measure compliance and quality reporting as applicable to specific areas of responsibility
- Facilitated assessment, education, and intervention in coordination with nurse educators and other educational resources
- Led the identification of potential successor for nurse manager, charge nurse, and clinical coordinator positions
- Conducted routine unit survey, corrected deficits, and reported system problems to the director for applicable resolution
- Distinguished high-performing staff during rounding and determined unique opportunities toward recognition
- Keenly evaluated patient satisfaction data and formulated action plans based on analyzed information
Career Highlight:
- Successfully implemented the Studer concept of Evidence Based leadership rounding on hospital inpatient units to enhance patient experience.


CLINICAL EXPERIENCE

SWEDISH AMERICAN HEALTH SYSTEM/UNIVERSITY OF WISCONSIN, ROCKFORD, IL
Clinical Supervisor | Manager Pediatric | Adult Skilled Home Care 2000–2008
- Fulfilled various duties including referral of cases to appropriate community resources, preparation of daily schedules and assignments, and management of operations to guarantee adherence to productivity and financials
- Followed up with clients to ensure the attainment of their needs, while executing the Synagis program
- Presided over staff training associated with ventilator care and conceptualized the Pearls of Assessment book
- Rendered effectual assistance to registered nurses (RNs) in providing comprehensive client assessments
- Partnered with the Crusader Clinic in rendering care to their underserved pediatric population; as well as with Department of Children and Family Services (DCFS) in assessing homes for clinical readiness for special needs children and families
- Supervised the in-home chemotherapy and Congestive Heart Failure (CHF) programs, while coordinating with hospital liaison nurses and ancillary departments for efficient continuity of care between acute care and home
Career Highlights:
- Served a pivotal role in reducing the re-admission of medically complicated children in partnership with Crusader Clinic, insurance companies, and DCFS through identification of populations at-risk in five different counties which ensured proper addressing of children’s medical needs after discharge
- Drove the successful establishment of the following:
— Community-based in-home Synagis program that decreased the number of children admitted with Respiratory Syncytial Virus (RSV); and
— Hospital and home care booking for nurses called Pearls of Assessment which are utilized as reference by Pediatric RNs until present


EARLIER POSITIONS HELD:
CRUSADER CLINIC-COUNTY FACILITY, ROCKFORD, IL
Charge Nurse | Registered Nurse

SWEDISH AMERICAN HEALTH SYSTEM, ROCKFORD, IL
Charge Nurse


Education:
Master of Science in Nursing - University of Saint Francis, Joliet, IL

Master of Science in Health Service Administration - University of Saint Francis, Joliet, IL

Bachelor of Science in Nursing - Rockford College, Rockford, IL


Affiliations:
American Nurses Association
American Association Critical Care Nurses
American Association Nurse Practitioners
National Black Nurses’ Association
Illinois Organization of Nurse Leaders
Black Nurse Health Coalition
Northern Illinois Diversity Council


Skills:
CLINICAL LEADERSHIP | COMMUNITY AND EMPLOYEE RELATIONS | STRATEGIC PLANNING AND EXECUTION
NURSING CASE MANAGEMENT | AUDIT AND CORE MEASURE COMPLIANCE
PROCESS OPTIMIZATION | RISK ASSESSMENT AND MITIGATION | QUALITY PATIENT CARE


Additional Information:
LICENSE

Licensed Practical Nurse, Rockford School of Practical Nursing, Rockford IL


PROFESSIONAL DEVELOPMENT

CERTIFICATIONS:
Post-Certificate Family Nurse Practitioner, University of Saint Francis, Joliet, IL
Basic Life Support (BLS) Certification
Advanced Cardiac Life Support (ACLS) Certification
Stroke Certification

CONTINUING EDUCATION:
Clinical Residency–5 Hours, Graduate, 2017
Theoretical Principles and Clinical Management II–5 Hours, 2017
Advance Health Assessment–4 Hours, 2016
Theoretical Principles and Clinical Management I–5 Hours, 2016
Advance Pathophysiology–4 Hours, 2015
Nursing Administration Capstone–4 Hours, 2015
Nursing Advance Pharmacology–4 Hours, 2015
Advance Practice Nursing: Roles and Issues–4 Hours, 2014
Biostatics and Research–4 Hours, 2014
Population Health–4 Hours, 2014
Evidence-Base Healthcare–4 Hours, 2014

CLINICAL ROTATIONS:
Near North Health Service Corporation Pediatrics/Women’s Health/Internal Medicine, 2017
Near North Health Service Corporation, Swedish American Health System/University Wisconsin, Pediatrics/Women’s Health/Internal Medicine, 2017
Mercy Health System (Internal Medicine and Pediatrics, 2016
Swedish American Health System/University Wisconsin, Pediatrics/Women’s Health/Internal Medicine, 2016

ACTIVITIES

American Diabetes Association
Booker Washington Community Center
Rockford Health Coalition
United Way
Children’s Literacy Program
Regional Building Committee
Crusader Clinic
Make A Wish Foundation



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