Sales & Training Manager - Sales Demonstrators Resume Search
Sales & Training Manager - Sales Demonstrators Resume Search
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Sales & Training Manager Resume


Desired Industry: Sales/Demonstrators SpiderID: 80733
Desired Job Location: Ottawa, Ontario Date Posted: 3/6/2018
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 00000
U.S. Work Authorization:
Job Level: Management (Manager, Director) Willing to Travel: Yes, 50-75%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
Goal-driven and seasoned professional with extensive experience in regional sales operations and personnel development in the retail industry. Expert at designing and delivering training programs that bring forth significant increase in top-line sales and staff performance. Well-versed in creating and implementing initiatives to improve brand awareness, market penetration, client account base expansion and sales and revenue growth. Adept at motivating, guiding and leading high-calibre teams of professionals to support their development into future industry leaders. Equipped with articulate communication, negotiation and interpersonal skills; bilingual in English and Arabic.


Experience:
Pandora, Various Locations
District Sales Manager | Training and Development Manager Jun 2016–Jan 2018
Personnel Training and Development
Initiated store visits which included facilitating in-store training and field coaching for retail staff to improve performance, meet key performance indicators (KPIs) and implement people development, visual merchandising, operations and key business initiatives
Improved existing corporate training tools and conducted hands-on training to enhance skills and introduce new approaches to hone client-building and sales skills within the team
Selected Accomplishments
Established track record of achieving top-line sales growth, optimizing budgets and expenses and enhancing bottom-line performance
Took on the role of training and development manager on top of the district sales manager role

District Sales Manager, West, Central and East Canada Apr 2014–Sep 2015
Retail and Sales Management
Defined goals and forecasted sales for the stores, and coordinated with managers to implement business plans to meet quarterly and annual goals
Participated in business planning meetings with corporate and franchise management to formulate bi-annual strategies for implementation to meet sales targets
Organized successful client events to boost footsteps into the store by using client information and relationships
Devoted efforts in ensuring on-time resolution of customer-related issues, compliance with brand’s service principles and standards and communication of best practices with other stores in the district
Initiated extensive analysis of the store’s financial components and KPIs to identify trends, opportunities and gaps
Kept abreast of current market trends and competitor practices, and coordinated opportunities and challenges with regional sales and operations manager
Served as key point of contact between the district and territory sales and operations manager, which involved implementing a solid network within the brand, across all brands and in the market
Successfully met store and team needs through the following initiatives:
Analysis of owned and operated standard operating procedures for talent, brand and operations
Implementation of additional guidelines and processes based on ever-changing business needs
Personnel Management and Recruitment
Managed staffing requirements, which involved recruiting, training and developing store managers and team members to guarantee seamless succession planning and transition of high-caliber leadership teams
Provided leadership to store managers in handling the following:
Keen tracking of progress toward attainment of corporate initiatives, goals and priorities
Implementation of best practices and sales strategies within the district
Formulation and dissemination of sales tactics and strategic direction
Assessment of performance to determine and resolve gaps
Coaching and mentorship on workload planning, scheduling, operational standards, productivity and shrink reduction
Employed a lead-by-example approach in managing assigned district, with focused on providing first-rate customer service
Selected Accomplishments
Spearheaded the following collaborative initiatives:
Training of visual merchandisers and contribution to enhancing in-store outlet experience through alignment of point-of-sales campaigns and visual standards with company guidelins
Inventory analyst: management of appropriate stock levels, and preparation for promotional and peak seasons based on inventory business and trends
Pioneered lead generation and client account base growth by directing local in-store events, building community partnerships and initiating internal store marketing campaigns
Presided over staff and leadership training, which resulted to major increase in business KPIs and productivity
Achieved more than $17M in total volume for all locations, and gained distinction for enabling all locations to be within the top 10 in the country for KPI ranking

Area Manager, Ottawa, Halifax and Saskatoon Feb 2013–Apr 2014
Retail and Sales Management
Efficiently directed operations of assigned territories, which contributed to consistently meeting established goals
Personnel Management, Training, and Development
Recruited and mentored staff that were promoted to leadership positions

Owners Representative, Soho Location, NY, USA Sep 2012–Feb 2013
Operations Management
Offered strategic insights on changes in sales policy and operating structure
Performed audits to ensure compliance with inventory and security protocols
Initiated facility inspection to verify compliance with construction and design plans, and ensure resolution of deficiencies
Personnel Management, Training, and Development
Supervised managers and staff, and communicated identified performance issues to the ownership
Provided guidance to store leadership on initial operating procedures
Selected Accomplishment
Made significant contributions in establishing the flagship store in New York, which contributed to successful operations and revenue generation:
Preparation for store opening through coordination with teams
Recruitment, training and development of a team of more than 30 staff members, including management

Store Manager, St Laurent, Ottawa, ON, Canada Nov 2011–Mar 2012
Store Manager, Rideau, Ottawa, ON, Canada Mar 2012–Aug 2012
Retail and Sales Management
Designed and implemented marketing initiatives, public relations and events based on overall marketing plans and activity guidelines to ensure consistent traffic flow
Initiated comprehensive business review and management of the store’s finances, including budget, costs and income
Personnel Management, Training, and Development
Developed and supervised the store team in ensuring consistent delivery of exceptional client experience and smooth execution of brand and operational standards towards high-volume sales and store profitability
Oversaw staff recruitment, selection, training, orientation, performance evaluation and disciplinary action
Made significant contributions to the professional development of potential candidates, which were promoted to management roles, allowing significant increase in KPIs, performance, and sales
Selected Accomplishments
Streamlined efforts in improving sales performance through the following strategies:
Creation of targets and facilitation of one-on-one and group motivation and coaching sessions in accordance with national product strategy, selling arguments and product range
Compliance of sales associates with established company sales standards
Facilitation of staff education on organisational history, mission, vision and values
Optimal usage of sales tools and methodologies
Oversight of showroom styling and update based on visual guidelines to effectively present products

Tumi Luggage, Ottawa, ON
Retail Manager Sep 2015–Jul 2016
Retail and Sales Management
Supervised the daily operations of the store and sales staff engaged in promoting and selling products, with focus on ensuring utmost customer satisfaction
Contributed in improving brand image in the market
Fostered and maintained new and existing customer partnerships to boost sales
Analyzed daily, weekly and monthly comprehensive sales reports from region, country, global and online sales results to met monthly sales, conversion and other KPI goals
Personnel Management, Training, and Development
Developed high-performing teams of overachievers dedicated to consistently deliver superior customer service
Performed on a consulting and training development capacity with PANDORA during tenure with Tumi

BCBG Max Azria, Ottawa, ON
Assistant Store Manager Jun 2010–Oct 2011
Retail and Sales Management
Rendered support to the store manager in overseeing store operations, while improving sales performance through customer experience, clientele program implementation and exemplary leadership
Personnel Management, Training, and Development
Guided selling and support associates on building client partnerships, selling, merchandising and brand representation


Education:
Coursework Toward Bachelor of Social Science, With Double Minor in Arabic and Women’s Studies: 2010
University of Ottawa, Ottawa ON

Office Administration: 2007
Algonquin College, Ottawa, ON


Skills:

Microsoft Office Suite (Word, Excel and PowerPoint) | PDF


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