Manager of Client and Member Services - Recreation Resume Search
Manager of Client and Member Services - Recreation Resume Search
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Manager of Client and Member Services Resume


Desired Industry: Recreation SpiderID: 80630
Desired Job Location: Kansas City, Missouri Date Posted: 2/18/2018
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 75000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 50-75%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
Goal-oriented, client-centered, and innovative professional, offering wide-ranging experience in client services, account management, and sales within the sports industry. Expert at identifying and securing sales and business opportunities to generate revenue within highly competitive markets. Adept at developing programs to ensure repetitive business, while addressing customer needs and increasing retention rates. Articulate communicator, effective at establishing and maintaining relationships with professionals of all levels.


Experience:
Sporting Kansas City, Kansas City, MO
Client Service Executive 2016–Present
Function as the key contact for clients, as well as liaison between the Services Team and other departments
Identify and develop new sales opportunities, while improving, upgrading, and ensuring repeat businesses by enhancing relationships with new and existing season ticket members
Effectively handle and respond to season ticket member requests and questions as well as deal with invoice and payment processing through emails, phone calls, and face-to-face meetings
Promptly formulate solutions to address all account holders inquiries and requests
Cultivate productive relationships with all team members to promote positive sales and service culture
Lead the seamless transition of the entire season ticket member base into a new ticketing platform
Maintain active involvement in sales and service team meetings and training sessions in a daily and weekly basis
Career Highlights:
Played a key role in surpassing renewal rate by 91% for the most recent renewal cycle
Expertly managed 640 accounts, accumulating more than 1,625 seats; thus exceeding revenue of $1.125M
Consistently met client demands and expectations for their business needs by strategically selling individual suites
Drove efforts in increasing retention rates and new business opportunities through conceptualization and implementation of unique sales and service strategies, ideas, and programs

San Antonio Scorpions, San Antonio, TX
Account Executive 2015
Closely interfaced with local businesses, groups, and other organizations in identifying and generating season ticket, group ticket, and promotional opportunities
Took charge of facilitating meetings, phone calls, and events to manage relationships with youth soccer organizations at STAR and Toyota Field
Rendered assistance in formulating and executing reward programs for several surrounding school systems
Performed cold calling and appointment setting to foster and maintain long-term customer relationships
Organized new stadium sales and marketing events at the Scorpions new state-of-the-art soccer stadium, Toyota Field, Morgan’s Wonderland, and STAR Soccer Complex
Career Highlight:
Improved customer, employee, and group interaction through Toyota Field assets and group sales experiences

Rbus, Inc (Red Ventures), Charlotte, NC
Inside Sales Representative 2014–2015
Attended sales training to enhance sales proficiency and boost knowledge of products, salesmanship, and software systems
Provided counseling services to customers regarding product features and objections to promote a positive customer experience
Career Highlights:
Displayed skills in executing inbound and permission-based outbound calls, thus driving company sales
Surpassed objectives and maximized revenues through comprehensive sales techniques
Significantly contributed in facilitating cross-selling and determining customer needs, thereby increasing customer revenues


Education:
Bachelor of Arts in Sports Management, 2013  Tusculum College, Greeneville, TN
Clinical Experience in Sports Management, 2013 | Tusculum College Athletic Director’s Fall Honor Roll, 2010
Tusculum College Student Athlete — Baseball


Skills:
Competitive Intelligence
Project Management
Event and Meeting Coordination
Staff Development and Training
Strategic Planning and Implementation
Program Administration


Candidate Contact Information:
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