CEO, SVP, Director Resume
|Desired Industry: Executive
|Desired Job Location: Chicago, Illinois
||Date Posted: 1/23/2018
|Type of Position: Full-Time Permanent
||U.S. Work Authorization: Yes
|Job Level: Executive (President, VP, CEO)
||Willing to Travel: Yes, More Than 75%
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
I have a passion for identifying startup trends and using new concepts in technology, artificial
intelligence (big data), search engine optimization (SEO) and strategic partners to grow your business
exponentially! Business travel and relocation are acceptable as I am accustomed to them in my present
position. I can start immediately with two weeks¡¯ notice.
Familiar with evaluating and building all departments from startup to active operations while retaining
the best people for the job, I have worked with senior management on team building and best practices
to maximize marketing and sales potential with national clients, banks, credit unions and wholesale
mortgage companies across the country. As a collaborative team member with strength in financial
regulatory compliance I pride myself on contributing with a successful growth strategy.
I am experienced and comfortable using marketing techniques which build sales from the operations
office to the board room. Whether traveling to national presentations or training a new sales associate I
thrive on new sales challenges, business development opportunities and achieving strategic goals by
empowering my team members to succeed while employing new technology, mobility and established
process best practices.
Guaranteed Rate, Inc. & Guaranteed Rate Affinity ¨C January 2017 ¨C February 2018
Vice President National Operations
Appraisal Desk Order Management and Processing
¡ñ National Executive in charge of implementing efficient process and procedures in the
appraisal order process.
¡ñ Identifying and using new automated technology and software to review to corporate
¡ñ Hired, trained and overseen 5 Divisional Managers each employing a staff to assign
orders to third party vendors based on experience, location and professionalism.
¡ñ Evaluated the ¡°Top Ten¡± order management softwares for ease of use, efficiency and
their ability to integrate with the Encompass Loan Origination Software source built by
¡ñ I have provided team leadership, support and corporate culture growth for Guaranteed
Rate, Inc. and their startup Guaranteed Rate Affinity.
A National Startup - First Look Appraisals, LLC ¨C April 2013 ¨C September 2016
¡ñ Senior Executive in charge of implementing startup operations for Appraisal
Management Services, hiring and training professional staff for a nationally licensed
¡ñ Opened new offices in Chicago, Denver and Seattle as an experienced ¡°road warrior.¡±
¡ñ Provides operational team leadership while demonstrating integrity, judgement and
¡ñ Reduced turn-round time to ¡°less than 5 days¡± in most regions across the US.
¡ñ Highly regarded by the lending community as ¡°a customer service professional¡± who
staffed a ¡°top notch¡± customer service call center team.
¡ñ Trained & experienced in Quality Control, Compliance, Underwriting and Appraisal
through memberships with various mortgage banking organizations.
B.S., Management - DePaul University, Chicago, IL
Demonstrated success in maintaining mission principles with diverse groups.
¡ñ Trained Loan Originators in TRID/AIR/UDAAP & the mortgage application process
implementing consistency in State and Federal licensing exams.
¡ñ Experienced in business development and sales techniques including Board of Directors
and C-Suite level sales presentations.
¡ñ An expert in Safe Act, compliance and the Dodd Frank Act.
¡ñ Consulting Resource for Compliance Risk Management Companies.
¡ñ Developed Realtor relationships and marketing plans for business development.
¡ñ Experienced in pipeline management and lender accounts nationally.
¡ñ Prepared and reviewed Policies & Procedures Manuals for all departments.
¡ñ Planned, organized and participated in National Conferences and training programs.
¡ñ Experienced Public Speaker, Presentation Developer and Trainer.
¡ñ Successful in merger and acquisition team leader and trainer.
¡ñ Designed and implemented a ¡°Best Practices¡± E-Commerce Vendor Management
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