Microsoft Skype Installation Support - Information Technology Resume S
Microsoft Skype Installation Support - Information Technology Resume S
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Microsoft Skype Installation/Support Resume


Desired Industry: Information Technology SpiderID: 80278
Desired Job Location: Indiana, Pennsylvania Date Posted: 12/6/2017
Type of Position: Full-Time Permanent Availability Date: 12.07.17
Desired Wage: 125000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other Willing to Relocate: Yes


Objective:
Highly analytical, performance-focused, and multifaceted professional, offering

extensive experience in network installation and configuration, managed services

administration, and IT support engineering; complemented with strong background in

Microsoft Lync and Skype for Business.

Expert at executing, integrating, and maintaining various tools and Cisco systems in

completing complex and large-scale projects without compromising set-forth business

objectives and requirements. Adept at formulating and enforcing cutting-edge and

client-centered solutions toward the attainment of company goals and excellent

service delivery. Skilled at leading and collaborating with high-performing

individuals including colleagues and vendors to accomplish key tasks.


Experience:
Professional Experience

CONFIDENTIAL, Framingham, MA
Confidential 2015–Present
Provide expert leadership to all aspects of a managed service client experience

through available team resources and vendors
Act as an escalation point, accountable for formulating and executing innovative

solutions to address more complex, difficult, or politically sensitive issues,

problems, and clients
Take charge of the following technology for the company:
Microsoft Lync 2010;
Microsoft Lync 2013/Skype for business;
Sonus session border controller (SBC) 1000/2000 series controllers;
SIP trunks and SIP routing;
Audiocodes;
PBX infrastructure and PBX PSTN;
Carrier quality of service (QoS);
Voice over internet protocol (VoIP) technology;
Edge servers;
Active Directory/lightweight directory access protocol (LDAP) based call routing;

and
Microsoft Exchange 2010/2013 and Microsoft Patches

GSC IPT Engineer 2011–2015
Display skills in delivering technical support to all customers regarding Cisco

internet protocol (IP) telephony products including communications manager, unity,

unity connection, and attendant console
Identified point of failures and conducted root cause analysis, while maintaining

updated assigned tickets to create solutions and resolve problems remotely

University of Pittsburgh, Pittsburgh, PA
Network Operations Center (NOC) Network Engineer 2010–2011
Held accountability in performing network environment monitoring
Carried out firewall rule addition and updates, Cisco configuration, IOS upgrades,

F5 load balancing maintenance, and Juniper secure sockets layer virtual private

network (SSL VPN) modifications

Indiana Regional Medical Center, Indiana, PA
Network Operations Center (NOC) Network Engineer 2008–2010
Keenly oversaw Cisco communications manager and Cisco unity connection installation

and set up
Ensured highest quality of service delivery by maintaining active involvement in

routers configuration
Established procedural documentation and equipped field technicians in facilitating

IP phone system trainings to end users
Dealt with equipment procurement as well as third-party applications installation in

collaboration with the vendors

Morefield Communications, Altoona, PA
Network Operations Center (NOC) Network Engineer 2007–2008
Served as the project lead, responsible for spearheading VoIP installations

throughout the Altoona region

First Commonwealth, Indiana, PA (2001–2007)
Senior Analyst 2007–2008
Directed the configuration and installation of Cisco CallManager, Cisco Unity, Cisco

Emergency Responder Services, and IP Contact Center (IPCC) Express
Partnered with vendors in obtaining required equipment and installing third-party

applications
Executed Telrex call recording integration process into wireroom to ensure strict

compliance with federal regulations
Played an integral role in overseeing the implementation of the Network and Security

Services Department’s VoIP for a large-scale regional financial institution, thereby

reducing $300K in the annual telephone service costs

Analyst 2003–2007
Assumed full responsibility in generating installation and maintenance documentation

and in spearheading the installation of network server and desktop for corporate

datacenter in Microsoft Windows environment
Developed new user accounts and profile information for the company
Served as a member of the Network Disaster Recovery Team, accountable for rendering

hands-on assistance in conceptualizing disaster recovery plans and testing
Displayed skills in ensuring re-establishment of network environment within 24 hours
Made major contributions in seamlessly migrating company from NT to 2000 as part of

the Windows 2000 Migration Team
Received fast-track promotion to senior analyst for successfully leading VoIP

implementations in 2005


Earlier Position Held:
Technician


Earlier Career

Sassafras Forge, Indiana, PA
PC Technician

Your Internet Service, Indiana, PA
Helpdesk Representative


Education:
Cisco Certified Network Associate (CCNA) | Cisco Certified Information Privacy

Technologist (CIPT)
Microsoft Certified Systems Engineer (MCSE) NT 4.0 | CompTIA A+
Microsoft Certified Professional Certification

Microsoft® Certified Solutions Associate Certification: Windows Server 2012
Microsoft® Certified Technology Specialist Certification: Microsoft Lync Server

2010, Configuration
Microsoft Exchange Server 2010, Configuration
Windows Server 2008 Network Infrastructure, Configuration
Windows Server 2008 Active Directory, Configuration


Skills:
Routers Configuration and Management
Ticket System Oversight
Applications Installation and Maintenance
Strategic Planning and Implementation
Equipment Procurement and Operations
Cost Reduction Initiatives Development
Root Cause Analysis and Point of Failures Identification
Procedural Documentation
Disaster Recovery
Continuous Process Improvement


Additional Information:
Technical Acumen

Windows Operating Systems:
NT | 2000 | XP | 2003
Hardware:
Cisco Routers/Switches/Hubs/ASA | PC | Servers
Applications:
Microsoft Lync 2010/2013 | Micorosoft Skype for Business|Cisco CallManager | Cisco

Unity | Cisco Emergency Responder Services | QoS
IPCC Express | Websense
Protoc


Candidate Contact Information:
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