Tech Support Specialist Senior Resume
|Desired Industry: Technician
|Desired Job Location: Meridian, Idaho
||Date Posted: 11/26/2017
|Type of Position: Full-Time Permanent
|Desired Wage: 50000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, 50-75%
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
Analytical, performance-focused, and detail-oriented professional offering extensive military experience; with emphasis on spectrum management and technical support for the installation, management, and maintenance of multiple types of electronic systems. Knowledgeable of configuration management principles. Equipped with hands-on experience in numerous laboratory equipment including oscilloscopes, digital multi-meters, signal generators, network analyzers, machine tools, and other equipment; multiple frequencies; and Ku band, Ka Band, X band, and C band. Armed with excellent oral and written communication skills; with strong interpersonal, multitasking, leadership, critical thinking, and problem-solving aptitudes. Effective at establishing positive working relationship with all levels of individuals. Currently hold an active Secret Security Clearance.
United States Air Force | Denver, CO; Clovis, NM; Mountain Home, ID, USA and Pyeongtaek, South Korea
Radio Frequency (RF) Transmission Systems Craftsman 2009–2017
Oversaw the entire operation which included provision of technical support as well as installation, repair, maintenance, and full control of multiple types of electronic systems base-wide.
Monitored wireless radio and satellite systems while overseeing equipment maintenance activities and analyzing completed repairs for sound maintenance practices.
Enforced strict compliance with maintenance management publications and procedures.
Conceptualized and implemented safety standards for ground RF system maintenance activities.
Performed key responsibilities including:
Inspection of wireless radio/satellite communications activities;
Studying of construction and operating characteristics of equipment to determine source of malfunction;
Installation of ground radio, satellite, and telemetry communications equipment;
Tracking and identification of RF interference sources;
Organization of mobile and transportable transmission equipment; and
Troubleshooting and upgrades of communications and other related equipment.
Keenly reviewed inspection results and provided corrective action as required.
Resolved malfunctions through system checking procedures as well as analyze voltage and waveform measurements, schematic diagrams, and equipment operating characteristics.
Utilized orbiting communication satellite, line-of-sight, and tropospheric scatter techniques; while performing tests to restore and maintain systems.
Repaired numerous cables as well as examined circuit and cable diagrams to trace circuits.
Planned and coordinated an 18-person project; led the Civilian Contractor Installation Team and managed the process of setting up the $2.1M radio communications tower and data link into operations suite which helped produce a base-wide air control access point to the specific tower in base’s area of operations with computer access.
Resolved a new radar system interconnectivity problem in just one day that existed for two years; removed and troubleshot the connection problem and constructed technical instruction guidance for four other bases.
Efficiently managed a 16-person shop which resulted in achieving 100% in project completion and attainment of two outstanding operational and compliance inspections.
Directed a total of 48 maintenance briefings for the theater director of communications on 909 command and control assets worth of $35M as well as instructed executive leaders on all critical actions relating to the theater; which resulted in eliminating loss of resources.
2E151, Satellite, Wideband, and Telemetry Systems Journeyman 2005–2009
Oversaw a $16B electronic communication network and ensured safety with personnel and assets.
Provided counseling services to subordinates; performed briefings; and authored numerous reports.
Held responsibility in checking and installing wideband and satellite earth terminal communications systems as well as instrumentation and telemetry systems.
Offered recommendations to improve equipment performance and maintenance procedures.
Prepared reports regarding the operation, installation, repair, maintenance, and evaluation of equipment.
Carried out periodic inspections of equipment and facilities to ensure compliance with technical data specifications as well as timely fulfillment of mission requirements.
Successfully repaired an overheated high-power amplifier by realigning venting systems thus avoiding a 10-day downtime and saved $450K replacement costs.
Developed critical communications restoral plan to restore systems due to a base-wide power outage.
Expedited system restoral of the Pacific missile warning network worth of $16B.
Managed communication support in response to hurricane evacuation by providing 1,166 hours of support of 18 response crews which obtained recognition from the military leadership and local civilian leadership for demonstrating devotion to work and accomplishment.
Immediately fixed critical cryptographic faults, while maintaining the health and integrity of critical command, control, communications, and computer systems that guaranteed 100% communication support to 850 special operations forces at four different bases.
Fixed the video teleconference system which saved $5K in unit funding and expedited the execution 4,500 combat missions.
Bachelor of Science in Computer Programming: (In Progress: Expected Date of Graduation: Dec 2019)
Southwestern College | Winfield, KS
Associate in Applied Science in Electronic Systems Technology: 2015
Community College of the Air Force – Air University | Montgomery, AL
Systems Installation, Configuration, and Troubleshooting ~ Electronic Equipment Calibration ~ Quality Assurance
Procedure Development and Implementation ~ Technical Drawing Interpretation ~ Process Improvement
Resourceful ~ Regulatory Compliance ~ Cross-functional Collaboration ~ Organizational Leadership
CompTIA Security + Certification
Non-Commissioned Officer Academy Leadership Course, Air University: 2016
Ground Multiband Terminal Operational/Instructional Maintenance, Air University: 2016
Airman Leadership School, Air University: 2010
Achievement Medal (2): 2010, 2011 | Commendation Medal (2): 2015, 2017
Joint Service Achievement Medal: 2012 | Airman of the Quarter Award (5): 2007, 2008, 2009, 2010 (2)
Airman of the Year Award: 2010 | Volunteer of the Year Award: 2010
Non-commissioned Officer of the Quarter Award (4): 2012, 2013, 2014, 2015
Air Force Sergeants Association Recruiting Award: 2010
Volunteer, Habitat for Humanity | Volunteer (Active 5K Runner), Various Charitable Organizations
Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, Visio, and Active Directory)
Integrated Maintenance Data System (IMDS)
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