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Product Administrator Resume
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Desired Industry: Information Technology |
SpiderID: 80123 |
Desired Job Location: Hanover, Pennsylvania |
Date Posted: 11/6/2017 |
Type of Position: Full-Time Permanent |
Availability Date: Immediately |
Desired Wage: 90000 |
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U.S. Work Authorization: Yes |
Job Level: Management (Manager, Director) |
Willing to Travel: |
Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective: Process-driven and versatile information technology specialist, offering more than 21 years of experience in the IT industry
encompassing product administration, hardware and software troubleshooting, and technical support. Known for hands-on expertise in
monitoring program and hardware failures, as well as developing and implementing technical solutions to ensure the organization’s
seamless operations. Possess strong communication and interpersonal skills; effective at establishing relationships with users,
vendors, technicians, and the management.
Experience:
Professional Experience
CAPITAL BLUECROSS - Harrisburg, PA Product Administrator, 2004–2016 Demonstrated leadership in assessing computing needs as well as system requirements through consultations with users, management,
vendors, and technicians Worked closely with department heads, managers, supervisors, and vendors to ensure the resolution of all issues Utilized up-to-date knowledge of technology trends to provide users with technical support for computer problems Spearheaded efforts in analyzing data processing proposals to determine project feasibility and requirements; as well as project plans
to plan and coordinate project activity Provided subject matter expertise in recommending improvements to the organization’s technology use and needs, including but not
limited to hardware and software upgrades Oversaw the testing and implementation of core system software updates Facilitated training that aimed to assist users with software products
Notable Accomplishments: Expertly managed the core system software products; which entailed resolving software failures and recommending, testing, and applying
updates, patches, or fixes Directed the integration of new software products into the infrastructure, which involved documenting software update procedures; and
training other product administrators to familiarize them with the responsibilities they would assume
Supervisor, Computer Operations, 1997–2004 Handled staffing decisions which involved staff recruitment, hiring, training, and supervision; along with delegation and review of
the work output of all computer-related workers Oversaw efforts in assessing data processing proposals to analyze project feasibility and requirements Rendered off-hours helpdesk support and made certain that daily timelines were met so daytime employees would not be affected by
service unavailability Keenly observed hardware and software for failures, and applied corrective action Conducted annual employee performance evaluations
Earlier Positions Held: Senior Computer Operator
Print Operator
Additional Experience
United States Army - Various Locations Teletype Repairman, Fort Gordon, GA Oversaw various responsibilities throughout the organization, which included the following: Operation of vehicles and generators; and Installation as well as intermediate and depot maintenance on teletypewriters, facsimile, and associated equipment
Tactical Army Combat Service Support Computer System Repairman, Fort Gordon, GA, USA/Camp Carroll, South Korea Initiated repair on TACCS equipment by troubleshooting and replacing failing parts Maintained equipment inventory to ensure availability of replacement parts and systems
Computer Operator, Fort Hood, TX Handled the preparation of schedules and updating of control cards for evening data processing Utilized the MVS mainframe console for all manually-submitted jobs scheduled for the evening's daily processing Took charge of the monitoring of MVS console for program and hardware failures, and coordinated issues to the next-level support for
the necessary correction or repair Proficiently the mainframe peripheral equipment which involved operation and maintenance
Education: =====
Affiliations: =====
Skills:
Areas of Expertise
Product Administration and Management Operational Streamlining Strategic Planning and Execution Staff Training and Supervision Software Product Implementation Hardware and Software Upgrades Technical End-User Support Project Planning and Coordination
Additional Information:
Technical Acumen
Web-based Applications and Solutions Facets Application Server (FXI, Batch) - Facets Interactive Server Facets Letter Server - Optum EASYGroup - Optum Web.Strat Data and Analytics Cisco Tidal Enterprise Scheduler (TES) Business Intelligence SAP BusinessObjects Server Software Versioning Apache Subversion (SVN) Virtual Desktop Management Citrix Provisioning Services (PVS) Web Application Delivery Controller Citrix NetScaler Open Source Citrix XenCenter Operating Systems Microsoft - Mac - MS-DOS - AIX (Beginner Level) Scripting Language PowerShell (Beginner Level) Database Management WinSQL (Beginner Level)
Reference: Available upon request.
Candidate Contact Information:
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