Director VP, Professional Services - Executive Resume Search
Director VP, Professional Services - Executive Resume Search
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Director/VP, Professional Services Resume


Desired Industry: Executive SpiderID: 80116
Desired Job Location: Piscataway, New Jersey Date Posted: 11/5/2017
Type of Position: Full-Time Permanent Availability Date: 11.06.17
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO) Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
Innovative, seasoned, and results-driven professional with extensive experience in technical sales, business development, and professional services management. Equipped with a proven track record of success in directing large-scale IT service delivery, implementing process improvements, and developing strategic plans in alignment with set-forth objectives and standards. Recognized for strategic and proactive management approach in identifying complex solutions and coordinating team efforts to achieve smooth and productive delivery and operations. Armed with excellent communication and interpersonal skills to build strong relationships and work collaboratively with vendors, clients, and professionals of all levels.


Experience:
Professional Experience

CONFIDENTIAL - Jersey City, NJ
Confidential 2015–Present

Professional Services/Project Management
Hold responsibility for overall customer engagement and customer project profit and loss as well as project forecasting and billable time across multiple industry disciplines
Manage a global team of 15 Senior Consultants, Project Managers, and Delivery Engineers to ensure customer success on all delivery projects.
Conduct keen monitoring and handling of project progress
Demonstrate expertise in performing various roles, including:
Primary point of contact for project team members; and
Liaison between cross-functional teams, such as Delivery Engineering, Operations, Support, and Security
Ability to manage and successfully deliver multiple customer projects at the same time across several deployment phases within a timely fashion
Provide technical reviews and approvals on project deliverables
Perform project status and cost reporting with customers

Enterprise Architecture
Drive efforts in directing and supporting architectural designs and workflow of the customer platform
Lead the initiation and facilitation of design validation sessions
Instrumental in infrastructure remediation and refactoring of existing customer public cloud platforms as new and enhanced services became available

Staff Supervision and Training
Foster a productive and cooperative environment for the entire Implementation Team throughout the lifecycle of each project
Established quarterly team meetings to review process and procedures to ensure the PS team had the required understanding of the artifacts, technologies, and tooling utilized within all project engagements
Hold 1 on 1 bi-monthly discussions with team members to enhance personal growth and performance

Conflict Resolution
Handle the escalation of issues to appropriate customer resources to orchestrate proper resolution outcomes
Continual enhancement and modification of global services processes and methodology to ensure consistent project delivery, change control, cost/status reporting, and project planning

Growth and Development Impacts
Worked closely with US and EMEA Sales in scoping PS engagements and RFP/RFI responses as well as the creation and final approval of SOWs
Made significant contribution in increasing PS by 200n fourth quarter project funnel
As a trusted advisor, successful in developing and increasing a global enterprise customer’s spend within the Professional Services (PS) and Managed Services (MS) organizations
Worked with US and EMEA Sales Teams to develop and implement PS assessment bundles to accelerate enterprise customer opportunities promoting pubic cloud onboarding processes and application migration feasibility
Significantly boosted revenue within the PS organization through establishment of solid trust with customers, as well as company’s credibility within customer organizations
Took part in securing new logos for the PS organization by understanding customer business objectives and applying those needs to solution-driven scopes of work (SOWs)

Verizon Corp. - New York, NY | Piscataway, NJ
Principal Architect, Global Professional Services – Cloud and Infrastructure Services 2014–2015

Solution Development and Design
Spearheaded multiple product disciplines within the company and partner ecosystem to provide cost-effective and scalable business solutions
Played an integral role during complex pre-sales engagements with the national sales management, which involved providing transformational expertise as well as knowledge of migration methodologies
Executed development and submission of detailed SOWs for hybrid and private cloud platforms, disaster recovery (DR) solutions, and managed hosting

Strategic Planning and Implementation
Strategically created strategic views of emerging technologies supporting enterprise data needs and ensured alignment of IT strategy and planning with the customer’s business goals and additional related activities into the customer’s larger plan

Customer Service and Relations
Closely collaborated with prospective and existing customers within the public sector, healthcare, and insurance industries
Headed the marketing of transformational, productivity, and collaboration proposals and workshops encouraging customers to explore new business opportunities and increase customer satisfaction

Growth and Development Impacts
Earned promotion to principal architect, in charge of delivering secure, efficient, and effective IT environments through an architecture that supports the customer’s business needs
Achieved the target and quota of business proactive proposals and business outcome workshops in first quarter of 2015
Obtained 50f total professional services engagements by end of first quarter in 2015

Verizon Corp. - New York, NY | Piscataway, NJ
Principal Solutions Engineer, Cloud Architect – Cloud and Infrastructure Services 2011–2014

Solution Development and Engineering
Provided pre-sales support for 20 sales professionals responsible for promoting cloud-based hosting services throughout the Midwest, New England, and the tri-state area
Conducted analysis to existing infrastructure and designed cloud-based platforms and hosting solutions in coordination with prospective and existing customers
Took charge of designs, proof-of-concept trials, and request for proposal (RFP) or request for information (RFI) while providing presentations to C-level executives and technical teams for solutions ranging from $50K to $30M
Directed development and delivery of hybrid and private cloud platforms, DR solutions, Tier 1 SAN storage, and archive solutions, while managing hosting solutions, encompassing detailed line item configurations and bill of materials (BOM) with focus on cost efficiency and competitiveness in the marketplace
Steered efforts in creating IT and Cloud solutions embracing technologies within the company partner ecosystem, including, VMware ESXi, EMC, NetApp, Cisco ASA and UCS, Citrix, HP ProLiant Servers, Hitachi HCP, and Microsoft
Regulatory Compliance
Adhered to current regulatory, and legal mandates imposed on public and private sector organizations, involving Statement on Standards for Attestation Engagements (SSAE) 16, Payment Card Industry (PCI), Health Insurance Portability and Accountability Act (HIPAA), Federal Risk and Authorization Management Program (FedRamp), and Federal Information Security Management Act (FISMA)

Growth and Development Impacts
Attained 175ear-to-date (YTD) bookings in 2014 with plans to surpass 200n 2015
Made significant contribution in achieving 150nd 125f sales goals in 2014 and 2013 respectively
Substantially increased revenue by 50hrough expansion of NetApp partner relationship, including company storage and DR solutions
Introduced video capture and analytics cloud solution through joint collaboration with Unisys Systems, which resulted in driving 25ideo Surveillance as a Service (VSaaS) market growth within state and local governments




Education:
Bachelor of Science in c, Fordham University - New York City, NY


Skills:
Professional Services/Project Management | Enterprise Architecture | Staff Supervision and Training | Conflict Resolution |
Growth and Development Impacts | Solution Development and Design | Strategic Planning and Implementation


Additional Information:
Certifications

Project Management Professional (PMP) | DRI FBCS | Citrix Certified Administrator (CCA) | ITIL Foundation v3



Professional Development

Amazon Web Services Solution Architect Associate | Microsoft Student Partner (MSP) Program for Azure



Platform and tooling Acumen

AWS Architecture | Azure Architecture | Jira | Confluence | Trello | Cloudscape | DevOps Tooling | Microservices
Hyper-convergence Technology | Enterprise Network, Compute, and Storage Platforms


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