Director of Training & Development Resume
|Desired Industry: Information Technology
|Desired Job Location: Greensboro, North Carolina
||Date Posted: 10/1/2017
|Type of Position: Full-Time Permanent
||Availability Date: 10.02.17
|Desired Wage: 85000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: Masters
||Willing to Relocate: Yes
Accomplished, goal-driven, and methodical professional, offering comprehensive experience in learning and development, business process, program design, and project management in a multicultural global Fortune 500 Company. Expert at designing effective learning solutions and cultivating long-term productive relationships with vendors, stakeholders, and management, focusing on organizational growth and revenue improvement. Known for outstanding capability in conceptualizing training strategy and learning tools for the attainment of business needs and objectives.
Volvo Group North America – Greensboro, NC
Senior Manager, Training Support | Senior Project Manager, Global Learning Services 2005–2017
Served as thought partner, responsible for helping customers and business create strategic learning solutions that achieved key business objectives.
Cultivated a harmonious relationship with key stakeholders, enabling operational success through efficient delivery of various Learning and Development Programs that met/exceeded business objectives.
Guaranteed continuous improvement by conducting keen assessment of processes and programs to determine best practices in driving internal quality standards.
Achieved operational excellence through efficient supervision of high-performing Training Support Team, including customer experience experts, process and quality management staff, and content localization personnel.
Effectively delegated tasks to the team in line with the evolving business strategies, thereby achieving direct positive impact on business results.
Managed and developed a team of instructional design experts who created compelling, innovative, impactful, and effective solutions via a variety of learning and development methodologies.
Ensured on-time, on-target, and on-purpose delivery of projects for the competence development group.
Implemented and led the customization and global/regional rollout of the existing Learning Management System to three Business Areas; Volvo and Mack Trucks, Volvo 3P, and Volvo Penta.
Designed and directed curriculum alignment project to determine and map critical job role specific competencies to the existing content library, which is currently used to steer future development.
Partnered with the following professionals and groups to accomplish key achievements:
Director of competence development in the design of an organizational model and infrastructure for training and development that established methods for delivery, evaluation, measurement, and performance, leading to department growth by 40% in two years; and
Department members in increasing usage of multiple channels and tools to support learners and learning objectives, such as digital, virtual instructor-led training, instructor-led training, job aids, gamification, simulations, assessments, coaching and mentoring and just-in-time video job aides.
Capitalized on industry expertise in accomplishing the following initiatives:
Creation of new business for North America territory within the Global Learning Services Group;
Development of training delivery strategy and program evaluation for the company academies; and
Administration of performance management process for direct reports.
Functioned as the lead business expert, accountable for implementing a new enterprise-wide Learning Management System, Cornerstone-On-Demand for more than 52,000 users launched in 2017.
Led the design, development, and implementation of program with 30% goal for master-level certification for service technicians within the dealer network, thereby achieving 22% in 2013; 26% in 2014; 34% in 2015; and 42% in 2016.
Positioned the competence development department for growth in achieving the following recognitions:
2013 Brandon Hall Excellence in Learning Gold Award in recognition of the Mack Trucks Academy Mastertech Certification Process;
Continuing Automotive Service Excellence (CASE) Accreditation for company’s technical training process and standards in line with the Automotive Service Excellence and Automotive Training Managers Council;
Fifth-place ranking among 41 applications in the 2013 Volvo Group Internal Quality Award through effective technician recruitment, retention and development initiatives; and
10-point improvement in the 2013 Volvo Group Attitude Survey (VGAS) with a score of 91%
North Carolina Administrative Office of the Courts – Raleigh, NC
Senior Training Program Manager Project Specialist 2003–2005
Developed and implemented state-wide project plan for training, implementation, and support of JWise system targeting Attorneys and Clerks of Court in the Juvenile Justice System.
Interfaced with state court personnel to gather business requirements and oversee continuous development, UAT testing, implementation, enhancement, end-user training, as well as ongoing support.
Managed and delivered remote web-based training and on-site implementation in 65 counties.
Achieved hiring objective of delivering North Carolina’s first web-based juvenile case management system that replaced problematic, labor intensive paper process.
Earlier Positions Held
KPMG Consulting | Bearing Point – Raleigh, NC
Senior Consultant | Learning Specialist
ALFY.com – New York, NY
Director of Education
Cyverasa/Admerasia, Inc. – New York, NY
General Manager | MIS Director
Cline, Davis, and Mann, Inc. – New York, NY
Orange County Schools – Chapel Hill, NC
Technology and Science Specialist
Durham County Schools – Durham, NC
7th Grade Science and Mathematics Teacher
Master of Education in Instructional Technology and Adult Learning (GPA 4.0 ~ Phi Delta Kappa ~ Phi Kappa Phi)
North Carolina State University – Raleigh, NC
Bachelor of Arts in Science Education
University North Carolina – Chapel Hill, NC
The eLearning Guild | International Society for Performance Improvement | Association for Talent Development | Training Industry | Society for Industrial and Organizational Psychology
Content Curriculum Design and Development
Strategic Planning and Assessment
Adult Learning Theory
Organizational Change Management
Learning & Development Strategy
LMS Product Design, Development, and Administration
Business Analysis and Performance Improvement
Rapid Conflict Resolution
Cross-functional Leadership and Collaboration
Results Driven Customer Service
Foundation for Leading People Certification, Organization Leadership
Development Dimensions International
Harvard University, Massive Open Online Course (MOOC)
Project Management for Learning Professionals Certificate Program
Association for Talent Development
Project Management Certificate
University of Florida
Adult Learning Principles and Design Methodology
ADDIE | Kirkpatrick’s Four Levels | Gagne’s Nine Events | Gardner Multiple Intelligences
Knowles 4 Principles of Andragogy
Chairman of the Board
The Crape Myrtle Festival
Volunteer and Financial Supporter
Habitat for Humanity of Greensboro
Greensboro Urban Ministry
Microsoft Office Suite | Microsoft Project | Microsoft SharePoint | SKYPE | DropBox | Cornerstone-On-Demand
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