Sales and Operations Leadership - Healthcare Resume Search
Sales and Operations Leadership - Healthcare Resume Search
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Sales and Operations Leadership Resume


Desired Industry: Healthcare SpiderID: 79930
Desired Job Location: Stockton, California Date Posted: 9/20/2017
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 150000
U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO) Willing to Travel: No
Highest Degree Attained: Other Willing to Relocate: No


Objective:
Goal-oriented, self-motivated, and experienced professional with more than 20 years of experience and clinical leadership in sales and business operations within home health and hospice fields.

Armed with proficiency in employing effective programs, developing strategies, and increasing revenue while fostering a positive work environment. Successful in achieving and surpassing targeted goals as well as in establishing professional relationships with a diverse customer base. Expert in generating and capturing new business opportunities, and developing sound solutions to problems.


Experience:
Gentiva Health Service/Kindred HealthCare, West Region | 2005–Present
Area Vice President of Sales, Southern, California  May 2017–Present
Provide oversight to 12 hospice and home health sales teams across Southern, California while managing 5 area directors and market managers as well as more than 40 hospice and home health representatives
Serve as the mentor of the incoming area vice president of sales
Career Highlights:
Retained 100% of the salesforce during this period of transition
Developed and implemented well rounded peer mentor orientation plan

Regional Director of Business Development, West Region  Jun 2015–Present
Worked across diverse states, including Arizona, California, Idaho, Nevada, Oregon, Utah, and Washington
Lead the establishment of strategic growth initiatives to achieve census goals across the region
Form and sustain close relationship with local representatives throughout the region to assist them in exploring and developing business opportunities
Partner with Kindred at Home Strategy Team to generate effective national strategies across the Kindred Healthcare continuum
Create and implement innovative clinical offerings, which includes Memory Care and Virtual Dementia Tour training
Career Highlights:
Collaborated with the division leadership in handling post-acute care continuum of Kindred to improve home health volume, thus boosting admissions by 20% in target market
Took charge of conceptualizing, managing, and promoting local and regional Veterans Affairs (VA) relationship with a 100% growth annual achievement in a focus market
Acquired 10% annual growth from 2016 to 2017 by establishing close working relationships with managed care partners for both home health and hospice innovative care delivery and financial opportunities

Area Executive Director Area – Gentiva Legacy, Stockton, CA  May 2014–Jun 2015
Handled and resolved administrative and personnel matters for Sacramento and Stockton while overseeing the operations of the Modesto branch
Conducted extensive design, implementation, and maintenance of various systems and guidelines to ensure compliance with all program regulations
Offered advice to staff to address each client’s service needs as well as dealt with and provided solutions to client and family complaints
Promoted and maintained a highly productive, efficient, and quality-driven environment, focusing on client care and emotional support

Career Highlights:
Attained a triple-digit growth in organizational development by forming successful working relationships with local community hospitals
Directed the reorganization of Stockton branch, thus enhancing clinical outcomes and increasing employee retention while improving internal audit scores to ensure attainment of clinical and operational goals
Guaranteed the achievement of short- and long-term goals while maintaining updated with goals and objectives by overseeing the performance of more than 100 employees to ensure competence, regular business planning, and quarterly reviews
Performed expert management of financial aspects that resulted to the following:
Maintenance of 500 to 600 active patients;
Significant increase in overall combined revenue by $2.1M from 2013 to 2014
Improvement in PPS admissions by 380 from 2013 to 2014
Enhancement of the 2014 net revenue amounting to $2.1M in combined areas
Attainment of earnings before interest, taxes, depreciation, and amortization (EBITDA) increase by $700K from 2013 to 2014

Branch Director–Gentiva Health Services, Stockton CA  Dec 2007–May 2014
Provided exceptional service to customers by identifying and understanding their needs
Instituted an unprecedented 7-day a week clinical rotation
Career Highlights:
Received the Pinnacle Gold Award for achieving more than 200% of revenue, admission, and EBITDA
Obtained promotion as branch director for demonstrating exceptional work performance

Director of Clinical Management–Gentiva Health Services, Stockton CA  Nov 2006–Dec 2007
for day-to-day operations, clinical documentation and overall performance improvement. Changed payer mix to improve revenue dramatically moving the mark, for 2006-2010 the top line 6m, and PPS 400k.


Education:
Associate of Science in Nursing
Modesto Junior College, Modesto CA

Associate of Arts in Science
San Joaquin Delta College, Stockton CA

Associate of Arts in General Education
San Joaquin Delta College, Stockton CA


Skills:
Sales Analysis
Cost Reduction
Financial Reporting
Strategic Selling
Customer Service and Relations


Additional Information:
Licenses and Certifications

Virtual Dementia Tour–Trained Facilitator  May 2017
Parrish Nurse Certification  Jun 2016
Residential Care for the Elderly License– State of California  Dec 2015

Activities

Graduate, Leadership Stockton Class of 2016–2017
Volunteer, Child Abuse Prevention Council Auxiliary, Stockton, CA
Volunteer, SAC STREET for the Homeless, Lodi, CA

Technical Acumen

Microsoft Office Suite: Excel, Word, and PowerPoint | KindredLink EMR | SHP | Salesforce.com
Adaptive Planning Budgeting Software | MY.B.I. Reporting Software for Census


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