Executive Negotiator and Consumer Operations Specialist - Executive Re
Executive Negotiator and Consumer Operations Specialist - Executive Re
My Spider Scam Awareness Contacting Us F. A. Q.
 
Job Seekers
Search Jobs
Browse Jobs
Post a Resume
Job Alerts
 
Employers
Search Resumes
Browse Resumes
Post a Job

Executive Negotiator and Consumer Operations Specialist Resume


Desired Industry: Executive SpiderID: 79629
Desired Job Location: Buena Park, California Date Posted: 7/19/2017
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 80000
U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO) Willing to Travel: Yes, 50-75%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
Innovative, performance-focused and success-driven professional with extensive experience in customer service and product management.
Equipped with expertise in providing excellent and quality services and addressing client complaints to achieve customer satisfaction. Highly capable of working within stressful and critical environments without compromising the quality of work and performance. Known as persuasive, systematized community and office leader in conducting problem solving and dispute resolution. Proactive team player, with solid communication and interpersonal abilities in dealing with customers and all levels of individuals. Proficient with customer relationship management (CRM), troubleshooting LAN, VoIP, fiber-optics, broadband, and DirectTV support.


Experience:
Communication Workers of America  Orange, CA
Legislative and Political Director-Steward Aug 2012–Present
Obtain labor law training along with Weinberg, Roger & Rosenfeld law firm
Take charge of handling grievances of AT&T bargaining contract and filing grievances when required
Assume accountability in establishing a united, organized, and involved membership in the workplace, while coordinating the whole workplace in dealing with problems as a united group
Exhibit expertise in arbitration and formal discipline procedures and handle employees’ problems
Function as educator, liaison, and problem solver; and broaden knowledge of collective bargaining contract
Conduct investigation and evaluation of employees’ problems and provide solutions in an informal basis
Strengthen company/union partnerships by developing strategies that tackle critical issues facing the call center workforce, while cultivating and maintaining strong relationships with law makers
Perform communication and interview with law makers of labor agenda and endorse candidates that support working people standing together
Impart knowledge to employees’ of non-partisan political action issues heard at local, state and national levels. Administered, planned, supervised political action fund. Strengthened membership participation averaging $7,000 to $9,000 yearly contributions of 2,140 members

AT&T (Pacific Bell) Various Locations (2000–Present)
Loyalty Solutions Representative, Tustin, CA Jun 2015–Present
Steered efforts in handling sales and service consumer operations, while receiving west, southwest, mid-west and southeast region customers
Render assistance to customers in offering best products and technology
Sell high-speed broadband, fiber-optics, DirectTV, wireless technology, VoIP, mobility and residential packages. A language line that assist global translator’s English exchange toward customers requesting non-departmental languages English technology products and services
Provide hands-on support to disability and aging customers with products to stay connected
Served as a driving force behind the successful attainment of customer satisfaction; completion of call handling; selling of residential, wireless, DirectTV, and U-Verse packages
Received selection from second-level manager in office to teach and train work life balance class 2014 to 2015 composed of 120 representatives




Value Entertainment Specialist, Tustin, CA Nov 2009–Jun 2015
Performed Last Call Resolution, a process receiving multiple transferred calls
Managed productivity metrics and average handle time to ensure availability for customers, while respecting their time and operating with the greatest efficiency
Held responsibility in selling U-verse, fiber optics, satellite, wireless, and high speed residential packages, while delivering exceptional customer service
Effectively administered pipeline of quality target in the Winback Department for the first seven years
Earned distinction as customer’s hero and established loyalty to the company
Led the continuing balance of service, sales, saves, and productivity excellence delivery
Successfully obtained selling high-speed, access lines, wireless, and video goals which remained top priorities to fuel growth

Winback Sales Consultant, Tustin, CA Jun 2002–Nov 2009
Acted as a liaison and assisted with the development of pivotal sales table targets weekly
Conducted negotiation with clientele to attract and retain customers
Oversaw all internal and external sales department communication to inform and convince clients in purchasing products, while migrating new connection orders, facilitating billing arrangements and account transfers to new residences, and placing disconnection orders


Education:
Conflict Management, Advanced and Executive Negotiation Credentials: 2010
University of Notre Dame  Notre Dame, IN

Bachelor of Science in Social Science: 2006
University of Canterbury  Online

Coursework in Communication and Media Studies: 1999
Hofstra University  Hempstead, NY

General Radiotelephone Operator License (GROL), Federal Communications Commission
450 Hours Certification, Nassau Technological Center Computer Technology


Skills:
Program Management | New Business Development | Customer Retention and Acquisition
Contract Negotiation | Networking and Selling | Marketing Strategy Implementation


Additional Information:
Awards:

Delegate of the Month & United States Senate and Congressional Recognition (December 2016)
Southern California District 9 Tier 1 & Tier 2 Leadership Activist and Customer Commendations

Activities:

President, Western Terrace Homeowners' Association (HOA) (2013–Present)
Delegate, Orange County Labor Federation (2014–Present)
Labor Lobbyist, California Labor Federation (2014–Present)


Candidate Contact Information:
JobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.


    





© 2019 Job Spider
Privacy Policy | CC Marketing Sites | Site Map | Links