Director Vice President of Sales Support Operations - Executive Resume
Director Vice President of Sales Support Operations - Executive Resume
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Director/Vice President of Sales Support Operations Resume


Desired Industry: Executive SpiderID: 79258
Desired Job Location: Saint Louis, Missouri Date Posted: 5/8/2017
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: No
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Performance - focused and seasoned professional with more than 21 years of experience in sales and operations management, and business analysis; complemented with broad-based background in finance,

project administration, customer service, and process improvement.
Expert at implementing innovative strategies to exceed target sales goals, maximize growth opportunities, and expand market share
Effective at demonstrating effectiveness in leading diverse teams and departments, which contributed to the rapid growth of the company’s revenue
Equipped with articulate communication and interpersonal skills in building positive work relationships with professionals of all levels


Experience:
Saint Louis Post-Dispatch, Saint Louis, MO
Director of Advertising Sales Operations 2007–February 2017
Closely collaborate with several departments, including Finance for billing issues and IT for new software installations
Serve as member of the Corporate Team in charge of software launch throughout the organization and across the country
Take charge of operational systems, processes, and policies’ efficiency and effectiveness to assist organization’s mission, especially in sales processes and reports
Contribute to long-term strategic plans toward operational excellence by demonstrating expertise in departmental processes
Efficiently handle the department’s budget
Work collaboratively with all personnel in the printing facility while overseeing processes and deadlines for printing all products
Oversee and create process for Creative Trafficking.
Key Highlight:
Created operational processes for all new products and technology within all areas of sales operations while improving efficiencies to deliver better quality service and sales support among

departments

Sales and Customer Service Manager | Operations Manager 1997–2007
Oversaw Contact Center with three supervisors and 40 customer service and inside sales representatives and offer assistance regarding customer’s concern and inquiries
Prepared quality monitoring form for evaluating telephone conversations, as well as maintaining quality control and satisfaction records to enhance customer service and ensure their satisfaction
Promptly responded to client’s questions through phone and written communication to immediately resolve clients’ issues
Facilitated monthly meetings and one-on-one coaching to monitor representative’s performance and apply disciplinary action as required
Frequently met and/or exceeded monthly sales quotas by 90% through expert demonstration of service excellence
Key Highlight:
Established qualitative and quantitative standards and conducted monthly job analysis and production metrics, thereby improving employee productivity

Earlier Position Held:
Sales Account Executive


Education:
Bachelor’s Degree in Business Administration University of Missouri, Saint Louis, MO




Skills:
Personnel Training and Development | Workflow Administration | Strategic Planning and Implementation
Operational Streamlining | Budget and Cost Optimization | Revenue Growth and Business Expansion


Candidate Contact Information:
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