|Desired Industry: Healthcare
|Desired Job Location: Minnetrista, Minnesota
||Date Posted: 5/4/2017
|Type of Position: Full-Time Permanent
|Desired Wage: 100000
||U.S. Work Authorization: Yes
|Job Level: Executive (President, VP, CEO)
||Willing to Travel: Yes, 50-75%
|Highest Degree Attained: Masters
||Willing to Relocate: Yes
Detail-oriented, multifaceted, and results-driven executive professional, offering diverse background in project, account, and operations management in healthcare industry. Strategic and innovative team leader, with high-caliber management qualifications in supervising operations and cross-functional teams while ensuring compliance with federal, state, and local regulatory and organizational guidelines. Known for expertise in performing cost and benefit analysis, formulating strategic solutions, and maximizing business opportunities to drive organizational productivity. Technically proficient with Microsoft Office applications including Project, Access, Excel, and Visio.
Optum Healthcare| Eden Prairie, MN
Senior Director, Operations 2016–Present
Drive strategic effort to properly execute roadmap for all new service offerings including value proposition, product features/functions, and service readiness for each channel across population health management within Optum operations.
Render support to over 10,000 frontline staff and over 65 organizational programs, while also spearheading all phases of change strategy including operational strategy design and staffing model.
Identify learning and standard operating procedures (SOP) capabilities required to support new service offerings as well as messaging required to facilitate rollout of the front-line teams across multiple lines of business.
Guarantee quality execution and delivery of strategic initiatives by leading the Solution and Design team.
Interpret objectives and strategy for product initiatives into operational tactics and establish necessary organizational support and infrastructure.
Earned distinction by receiving a customer service satisfaction score of 4.87 out of 5 with net promoter score (NPS) level ratings with the team of 27 individuals handled.
Successfully launched and adopted new service offerings suitable for targeted audience through hands-on collaboration with the entire health management operation’s personnel.
Selected to mentor staff within a Nurse Leadership Inspire Program
Director, Operations 2015–2016
Rendered hands-on management to the commercial channel operations as well as oversight to 3,000 frontline staff and 15 programs.
Provided initiatives in establishing a team responsible for supporting the strategic operation of new programs and program development.
Successfully expanded the team from 6 individuals to 27 personnel to adequately support business operations; thus gaining satisfaction survey results of 4.85 out of 5 in 2015.
Played a vital role within the team that received the Innovation Award in 2016; as well as participated and contributed to the Leadership Bench Program out of 10,000 individuals.
Director, Service Delivery Program 2013–2015
Effectively functioned as liaison for large custom client in evaluating performance metrics and formulating solution to performance metrics, client culture, and member expectations.
Carried out the design and implementation of all custom solutions for clients.
Worked closely with the senior management to generate decision support on initiatives and analysis of existing and new business proposals.
Skillfully reviewed business objectives for existing system enhancements; as well as identified feasibility, time required, and compatibility with current systems based on project scope.
Successfully planned a one-of-a-kind claims concierge program.
Cigna Healthcare | Hartford, CT
Enterprise Project Manager 2010–2013
Held responsibility in collaborating with the senior management to work on initiatives and evaluate current and new business plans.
Assumed full accountability in the delivery of an $18M multi-year technical development of new database.
Maintained engagement in analyzing business goals, existing systems needing to determine needed modifications, feasibility, time required, and compatibility with current systems based on project scope.
Managed quality assurance (QA) testing and full deployment of new database.
Senior Sales and Account Manager 2009–2010
Offered expert guidance in developing business plans for 15 accounts, pricing proposals, and overall sales strategies.
Actively participated in prospecting and acquiring four new clients.
Earned selection to lead the re-establishment of client relationship, re-building of dedicated client team, and creation of retention strategy for the company’s largest account valued at over $18M.
Project Manager 2008–2009
Assumed full accountability in managing 25 medium-sized projects in alignment with strategic business and other organizational objectives for sales and account management, including federal and state legislation initiatives.
Performed significant role in developing the organization’s internal communication and training process; as well as the organization of forum aimed to enhance efficiencies and resolve client complaints.
Account Specialist 2005–2007
Diligently assisted the Account Management Team with preparation, analysis, and distribution of reports; acquisition of benefit and account details on new groups; and investigation and documentation of hyphenated claims and benefit issues.
Consistently offered outstanding customer service to both external and internal customers in resolving account level issues and providing feedback to the organization.
Master of Business Administration: (In Progress: Expected Date of Graduation: Jun 2018)
Crown College | Minnetrista, MN
Bachelor of Arts in Psychology: 2002
University of Minnesota | Minneapolis, MN
Bachelor of Arts in Social Work: 2002
University of Minnesota | Minneapolis, MN
Professional Project Manager Association
Change Management | Personnel Administration | Quality Assurance | Revenue Growth | Conflict Resolution | Cross-functional Collaboration | Organizational Leadership and Team Building
Agile Development | LEAN Leader | Green Belt Six Sigma
Insurance Broker/Producer | Collaboration Engineer and Leadership Bench Program
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