Senior Support Engineer - Computer Software Programming Resume Search
Senior Support Engineer - Computer Software Programming Resume Search
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Senior Support Engineer Resume

Desired Industry: Computer Software/Programming SpiderID: 79077
Desired Job Location: Grantsboro, North Carolina Date Posted: 4/5/2017
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel:
Highest Degree Attained: Other Willing to Relocate:

NetApp | Research Triangle Park, NC
Critical Problem Resolution Engineer Mar 2006–Nov 2015
Exemplified technical expertise in utilizing NetApp ONTAP and Encryption.
Identified and addressed escalated problems from the support center.
Facilitated training for the support center on Network File System (NFS) and Common Internet File System (CIFS) storage protocols, ONTAP administration, fiber channel troubleshooting, TCP/IP packet tracing, RAID recovery, and performance optimization.
Provided guidance to the Escalation Team in offering feedback to customers, engineering personnel, and management on issues with NetApp escalation engineers.
Rendered assistance to engineering staff with supportability issues and prioritization of OS enhancements.
Established in-house training for new employees focused on NFS troubleshooting, CIFS administration, and data recovery to develop their skills.

Nortel Networks | Research Triangle Park, North Carolina
Solaris Specialist, OS/Tools Team Oct 2000–Mar 2006
Supervised and maintained a server farm of 150 servers and administered AIX and HPUX, as needed.
Took charge of installing software; updating operating system and applications; developing accounts; and configuring applications, including Apache, ClearCase, MySQL, Oracle, and locally-developed applications.
Designed scripts and utility packages for the Network Operations Center and internal customer support.

ABB | Raleigh, NC
Solaris Administrator Dec 1998–Oct 2000
Held responsibility for overall operation and backup maintenance of ABB account of 40 servers.
Executed software installation, operating system and application updates, as well as application configuration, such as ClearCase, MySQL, DFS, and locally-developed applications.
Handled the maintenance of local HTTP server, Veritas tape backup server, DNS, NIS, and DCE/DFS.

Coursework toward Bachelor of Science in Computer Science
McKendree College (currently known McKendree University), Lebanon, IL

Associate of Science in Avionics and Information Management
Community College of the Air Force, Montgomery, AL


Microsoft Office Suite (Word, Excel, and PowerPoint)
C | Java | C++ | JavaScript | Ruby | PHP | Solaris | UNIX | CentOS | NetApp | EMC Systems

Additional Information:
Professional Development

Certifications: Certified Solaris Engineer | NetApp Certified Data Administrator | Java Developer
Training: Advanced Java Training | Veritas Storage Training | AT&T UNIX Training


Pamlico County High School Band, Volunteer Assistant | Charter School of Robotics Team, Advisor

Candidate Contact Information: has chosen not to make contact information available on this page.
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