Manager of Operations - Entertainment Resume Search
Manager of Operations - Entertainment Resume Search
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Manager of Operations Resume


Desired Industry: Entertainment SpiderID: 78833
Desired Job Location: Overland Park, Kansas Date Posted: 2/19/2017
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 80000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 50-75%
Highest Degree Attained: Other Willing to Relocate: Yes


Objective:
Seasoned, strategic, and growth-focused professional, armed with extensive experience in all aspects of operations management, encompassing resource utilization, business expansion, and fiscal administration.
Equipped with proven expertise in streamlining operations; leading large-scale initiatives; and building top-performing teams. Adept at identifying business opportunities and developing innovative strategies to achieve company goals. Known for problem-solving and critical thinking skills, along with proven ability to keenly analyze issues and resolve complex situations. Technically proficient with Microsoft Office Suite.


Experience:
AMC Theatres ▪ Various Locations (1995–Present)
Director of Operations
AMC Theatre Support Center, Leawood, KS Oct 2016–Present
Employ solid leadership skills in managing over 25 theatre locations across the Detroit and Indianapolis markets
Effectively oversee general managers by visiting remote site on a quarterly basis in support to efforts to successfully manage results
Provide hands-on support in the delivery of financial, service, and facility outcomes in alignment with company targets
Partnered with the over 20 directors of operations to improve processes, launch initiatives, and streamline communications for the maintenance of brand alignment across the more than 600 sites nationwide

General Manager
AMC Studio 28 ▪ Olathe, KS Aug 2012–Sep 2016
Oversaw a multi-operational unit providing 11 screens of dine-in and 17 screens of traditional services with 950,000 to 1,100,000 in attendance and $3M operating cash flow (OCF)
Strategically directed more than 20 members of the Leadership Team and over 200 associates
Held responsibility in leading financial, guest, and people development results based on company objectives and targets
Efficiently performed part-time positions as best practices manager and project manager, including oversight of the research and development site through the following
Interim operations support role to work with director of best practices to successfully launch company-wide loyalty program; and organized test groups, roll-out schedule, created execution guides, job aids, and feedback surveys from February to June 2016
Provision of support for Dine-In Operations Team to establish standard procedures to meet new audit compliance targets, organized training teams for dine-in theatre openings, supported dine-in directors on launching new programs across the more than 20 dine-in sites from 2013 to 2016 of January

AMC Esplanade 14 ▪ Phoenix, AZ Jun 2011–Aug 2012
Fulfilled a wide range of duties, including managing 1,400-seat dine-in theater operation with 400,000 in attendance and $2.75M OCF
Carried out training and hiring of over 300 associates; and oversight of the Leadership Team with more than 15 members
Drove strategic efforts in administering the construction phase and grand re-opening in 2011

AMC Buckhead 6 ▪ Atlanta, GA May 2010–Jun 2011
Instituted theater and restaurant processes focused on driving concept improvements
Pioneered and managed the first-ever AMC dine-in operation
Coached leadership and associates for the improvement of guest experiences and financial performance

AMC Southlake 24 ▪ Morrow, GA May 2008–May 2010

AMC Franklin Mills 14 ▪ Philadelphia, PA Feb 2007–May 2008

Senior Manager
AMC Neshaminy 24 ▪ Bensalem, PA Mar 2006–Feb 2007
Fulfilled second in command role behind the general manager to develop leadership ability and skill set
Assumed full responsibilities in driving results through the Leadership Team of more than 20 members
Scheduled and oversaw the operation in the absence of the general manager

AMC Cherry Hill 24 ▪ Cherry Hill, NJ

AMC Freehold Metroplex 14 ▪ Freehold, NJ

AMC Brick Plaza 10 ▪ Brick, NJ

Hourly Manager | Supervisor | Crew
AMC Monmouth Mall ▪ Eatontown, NJ


Education:
Coursework in Biology, Monmouth University ▪ West Long Branch, NJ
Full Academic Scholarship


Skills:
Organizational Leadership ~ Strategic Planning and Implementation ~ Project and Performance Management
Productivity Improvement ~ Customer Service and Relations ~ Staff Supervision and Training ~ Talent Acquisition


Additional Information:
Professional Development

Food Safety Training— ServSafe
Alcohol Safety Training—Training for Intervention Procedures (TiPS)

Awards

Operations Excellence (Performance Award) (2009)
General Manager of the Year Winner (2010, 2012, and 2015)
General Manager of the Year Runner-up Award (2013)
Nomination for General Manager of the Year (2010, 2011, 2012, 2013, and 2015)


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