|Desired Industry: Computer Software/Programming
|Desired Job Location: Fremont, California
||Date Posted: 2/13/2017
|Type of Position: Contractor
||Availability Date: immediately
|Desired Wage: $55/HR
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, More Than 75%
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
Certified Salesforce.com Administrator (Cert Num:10651723) and Salesforce.com Developer1 (Cert Num:16632949) with 5 years of experience as a Salesforce Administrator and Salesforce Business Analyst.
Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
Proficiency in Administrative tasks like maintaining Sharing and Security rule, creating Profiles and deactivating unused profile to minimize the task of maintenance.
Created new users and assigned them the appropriate permissions to automate the business process.
Proficient in Process Automation: Implementing Workflows, Approval processes, Process Builder, Rollup Summary, Formula Fields, Auto Responses, Escalation Rules, sharing rules and assignment rules for successful deployment of complex business process automations.
Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per clients need and implement Knowledge Base to reduce the cases.
Created web-to-lead, to support online lead capture, and designed various types of Email templates for auto response to customers.
Created and implemented custom applications, custom objects, customs field and custom tabs as needed by organization to make the smooth work environment.
Experience in defining role based page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Expertise in creating the relationships/junction objects like Lookups Relationship, Master-Detail Relationship, Entity Relationship data model, Roll-up summary.
Extensive Data Analytics experience, created more than 100 custom report types to customize reports and dashboards for various teams/departments as per requirement.
Analyze and completes data manipulation of CSV files through Data Loader for importing/updating/deleting records in multiple Salesforce.com Instances.
Experience in implementation Apex classes, Controllers, extensions & Triggers.
Experience in evaluating AppExchange packages and installing and configuring the applications.
Symantec, Mountain View, CA (Apr 2015 - Present)
Role: Salesforce Administrator.
Created 100+ of new users assigned desired profiles and their role hierarchy.
Created permission sets as per the requirement and assigned it to the user as needed.
Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Campaign, Products, Pricebook, Reports and Dashboards
Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists and complex page layouts.
Developed and maintained formulas and cross object formulas as per the business requirement.
Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, and time-dependent actions.
Implemented validation rules, assignment rules and Approval Process to ensure proper authorization and to avoid saving invalid data.
Used Apex Data Loader to migrating data to salesforce.
Reduced monthly reporting time for internal sales team by utilizing automated real time reports.
Responsible for the creation of permissions and restrictions for users including log-in restrictions and IP access.
Performed administrative daily tasks and addressing production support issues (unlocking/ re-setting passwords, modifying data, and creating ad hoc reports).
Reduce the Redundancy any kind of duplicate contacts or account by mass updating them or merging them.
Customized tabs for among different business users groups and business centers.
Closely worked with sales and marketing team to transform and develop new requirements.
Implemented Data segregation through Record Types and Field level security.
Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
Set up Assignment rules, Web to Lead and Auto-Response rules.
Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
Salesforce.com platform, Process Builder, Workflow, Standard/Custom Objects, Page layout, Reports and Dashboard, Apex Data Loader, Data Import Wizard, Salesforce Knowledge Base, Connect Offline. Lookup and Master Details relationships. Field Level Security. Rollup summery. Web to Lead.
Behr Process Corporation, Santa ana, CA (Jan 2014 Mar 2015)
Role: Salesforce Administrator/Business Analyst
Created Custom Objects and fields for transactional and contractual information.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
Created workflow rules and defined related tasks, email alerts, and field updates.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
Used field level security along with page layouts to manage access to certain fields.
Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
Created custom Dashboards for managers home page and gave accessibility to dashboards for authorized people.
Interacted with various business team members to gather the requirements and documented the requirements.
Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
Manage day-to-day operational aspects of the project.
Defined object and field level security to make sure the security and sharing model effectively work within the system.
Salesforce.com platform, Approval Process, Process Builder, Emails, Outlook, Power Point, Reports and Dashboard. Apex Data Loader, Data Import Wizard, Salesforce to Salesfore, Connect Offline. Formula field. Escalation rule.
Shipsurance Insurance Services Inc., Woodland Hills, CA (October 2012 Dec 2013)
Role: Salesforce Administrator
Performed the roles of Salesforce Administrator during the project implementation
Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles and groups.
Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
Involved in identifying, planning and implementing Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
Wrote validation rule to check the length of the case subject field.
Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Dashboards and Reports.
Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.
Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.
Installed DocuSign form AppExchange to provide easiest, fastest, most secure way to send, sign, track and store documents in the cloud.
Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for this application.
Salesforce.com platform, Force.com platform, AppExchange, Data Loader, Data Import Wizard,
Workflow and Process Builder, Reports and Dashboard, Standard/Custom Objects. Page Layout. Triggers Validation Rules, AppExchange. Security settings.
Integrita Computing Systems, Bangalore, India (July 2011 September 2012)
Role: CRM Support Analyst
Experience with all of the CRM applications supporting the users, their capabilities and limitations.
Provided helpdesk services to our internal clients
Worked closely with business users to understand their business needs for information and opportunities to improve their processes by using CRM applications
Managed and progress client support emails and calls
Updated process documentation as business requirements change
Documented problems and activity and solution for each case
Communicated the status of issues to clients and to the CRM team
Identified high priority customer issues and escalate to appropriate team members, including management
Worked with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests
Updated users and change permissions within the CRM
Provided training to end users
Create and edit CRM Dashboards
Create and edit CRM forms and Workflows
Create and edit SharePoint Pages, permissions and Workflows
Salesforce.com platform, Data Loader, Data Import Wizard, Power Point, MS Word, Profile and Permission Sets, Sharing and Security, Validation Rules, Approval Process, Flows. Email templates, Formulas, LookUp and Master Detail relationship.
SFDC Technologies: Outbound Messages, Field updates, Workflow, Approvals, Process Builder, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application, APEX Language, Apex Classes, APEX Trigger, Visual Force
SFDC Utilities/Tools: Data Loader, Connect Offline, Salesforce-to-Salesforce, Change Set
Languages: C++, HTML, MySQL.
Operating Systems: MS Windows 98/2000/XP/Vista.
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