Accounts Receivables positions Resume
|Desired Industry: Accounting/Bookkeeping
|Desired Job Location: Irving, Texas
||Date Posted: 12/10/2016
|Type of Position: Full-Time Permanent
||Availability Date: After 1/9/2017
|Desired Wage: $45000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: No
Analytical credit collections, accounts receivable expert with extensive years of accomplished management experience. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Skilled in negotiating and capturing collection opportunities.
Strong working knowledge of GAAP and experience developing/managing complex reconciliation processes among multiple systems.
Effective communication skills – including the ability to listen to the needs of others, research and comprehend complex matters, articulate issues in a clear and concise manner, and present findings as well as recommendations in both oral and written presentations.
Strong project management skills and an ability to work well with all levels of an organization.
Comfort with initiating and responding to change; demonstrated ability to identify, develop, and implement process/system improvements to a known or supposed weakness.
Ability and desire to learn new skills and improve existing capabilities, particularly technology (ERP systems, data warehouse reporting tools, MS Access, advanced Excel, etc.).
Strong energy and desire to thrive in a fast-paced organization.
Collections Specialist II, Protection 1 Security Solutions – Irving, TX 09/2011 – Current
Compiled data and prepares monthly activity reports and, periodically, more specialized reports for management.
Researched and analyzed accounts prior to initiating debtor contact; examined historical data; evaluated past collection efforts.
Determined most effective and economical means of collecting for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.
Advised debtor with past due accounts of proper payment schedules and the principles of credit and credit standings.
Provided financial counseling to discuss and resolve debt situation; restructured or revised payment terms, hardships and allowable cancellations, or wrote promissory notes when appropriate using independent judgement within established limits.
Led the work of others by distributing and balancing workload, demonstrating proper work methods and providing on the job training to employees.
Maintained and notated all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts.
Achieved 91 % monthly goal for collected target balances over 60-210 delinquency days.
Reduced delinquent accounts over 60-210 days to an all-time lowest ever of 1 % collected in company history three months consecutively.
Negotiated 30% high dollar amounts with debtors in order to resolve their debt situation.
Recovered over 70% of all debts assigned by providing win-win compromises with debtors in financial jeopardy.
Acquired a 35 million dollar portfolio high-end balances for commercial, and network family customers.
National Account Manager/ Distribution Specialist, Monitronics International – Dallas, TX 11/2006 – 06/2011
Led solution development efforts that best address customer needs, while coordinating involvement of all necessary company staff.
Managed strategic account planning process to develop mutual performance objectives, financial targets, and critical milestones.
Developed multiple relationships within the industry and provided guidance to staff.
Delegated and prepared the distribution of received correspondence to internal representatives for coding.
Conveyed work related communications with all team members to ensure all customer requests were handled and completed in timely manner.
Decreased high-end escalated calls by 30%quarterly with one call resolution.
Oversaw 80% of authorized dealers for our western division, and assisted with scheduling services, assigning tickets, updating open ticket report information, reviewing billing issues, resolving customer concerns, and educating on new service dispatch processes.
Headed the new authorized dealer program by communicating revised processes, sales goals, building great customer rapport, as well as company goals.
Litigation Supervisor/ Settlement Advisor, Credit Solutions – Dallas, TX 01/2005 – 09/2006
Supervised a team of 35 collection/settlement advisors in managing customer escalations, litigation, judgments, arbitrations, bank levies and garnishments.
Practiced effective negotiations with the creditors, collection agencies and law offices as wells as exhibit strong sales ability with the clients to convince them to accumulate funds to take care of their accounts or make adjustments within their financial situation to meet some type of agreement to satisfy their financial responsibility
Managed incoming calls from clients who require assistance with one or more accounts that are being collected on from a law office.
Collaborated with the executive management team to streamline new processes to increase productivity within the department.
Developed new training manual for litigated accounts, incorporating laws for every state and addressing commonly asked questions.
Superseded first-time company record achieving $10 million in settled consolidated accounts.
Boosted company revenue by exceeding department goal of 5 million settled in January 2005 to 10 million settled in customer accounts.
Achieved monthly goal of 600,000 settled accounts while maintaining portfolio of 250+ activities daily.
Decreased the recovery of bad debt accounts by 60% negotiating immediate payment arrangements with customers.
* Cisco Junior College, Cisco, TX, AS Business Management, 1993
* Technical Expertise: Miscrosoft Office Suite, Mastermind, Atlas Sales Logics Software
* Sweetwater High School, TX
Areas of Expertise: Account Management, Portfolio Management, Team Development. Complex Problem Solving, Financial Administration, Account Reconciliation, Report Management, Budgeting, High Potential Collections, Staff Mentoring, Customer Relations
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