Deskside Technician - Technician Resume Search
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Deskside Technician Resume


Desired Industry: Technician SpiderID: 78037
Desired Job Location: West Des Moines, Iowa Date Posted: 9/13/2016
Type of Position: Full-Time Permanent Availability Date: 9/13/2016
Desired Wage: $25.00 an hour
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Other Willing to Relocate: Yes


Objective:
Looking to make a career change

IT professional with experience in computer installation upgrades, Windows 7 migration, structured cabling, password resets, connecting device data, such as model, serial, version, or device numbers, and performance, functionality, configuration and settings, or error related data, and network connectivity data, such as connection type, capability, performance, use and IP addressing, professionalism through written and verbal communication skills, strong attention to detail and time management, ability to work both independently with minimal supervision and in a group setting, strong problem solving skills, and assessing testability of business requirements for new and existing system capabilities. Areas of expertise:

Computer Hardware Installation • Computer Integration • Data Cabling • Data Handling • Network Connectivity •


Experience:
Outsource/IES Communications-June 2016 – Present

Contract Datacom Technician: Pulled Cat 5e and Cat 6 data cable for Microsoft. Terminated RJ45 ends for air handlers lighting. Route CAT 6 cable. Operated genie booms. Dressed cable into IDF rows. Pulled phone cabling. Setup radio cabling. Installed cable trays and trapeze. Identified and raked cabling. Tested ports. Mentored new Datacom technicians. Built racks for server equipment. Installed lighting at Facebook. Testing lighting. Toned cable.

Mass Markets • WDM, Iowa • March 2016 – Present

Account Manager: Handling incoming and outgoing telecommunications with AT & T businesses.

Outsource/IES Communications • WDM, Iowa • October 2015 – January 2015

Contract Datacom Technician: Pulled data cable for Microsoft. Terminated RJ45 ends for air handlers. Route CAT 6 cable. Operated genie booms. Dressed cable into IDF rows. Pulled phone cabling. Setup radio cabling. Installed cable trays and trapeze. Identified and raked cabling. Tested ports. Mentored new Datacom technicians.

Communications Engineering Company • Ankeny, IA • September 2011- August 2012

Installation Technician: Routed cable to server rooms. Tested devises. Terminated CAT 5e cable with RJ45 ends. Installed wireless access points. Read blue prints. Installed telecommunications equipment and cabling. Installed audio/video, fire and security, healthcare communications, IT, and two-way communications. Performed network drops and service loops.

Randstad/FBL Financial/Farm Bureau • WDM, Iowa • January 2014 – March 2014

Contract Deskside Technician: Ran system configurations. Operated BIOS updates. Utilized skills with Maximo. Entitled packages on laptops and desktops in SharePoint. Operated KVM’s. Fixed hard drives on laptops. Tested hardware. Fixed keyboards on laptops. Cleaned out PC’s. Verified software installation on laptop and desktop computers. Connected printers and scanners with driver files. Migrated Windows EX to Windows 7. Cold calling agents to set up appointments for Windows 7 migration.

Kirstein Communications • WDM, Iowa • August 2013 – December 2013

Contract Authorized Retailer: Assisted customers with activation of Direct TV services. Demonstrated extensive product knowledge. Provided excellent customer service. Trained and mentored employees.

Kaplan University • WDM, Iowa • May 2013

Contract IT Analyst: Installed Microsoft Office 2010 products. Maintained professionalism. Completed tasks in a timely fashion. Provided excellent customer service.

Wells Fargo • WDM, Iowa • December 2012 – January 2013

Contract Help Desk Technician: Assisted users with computer problems and performed troubleshooting measures. Reset passwords. Completed Windows 7 migration. Set up network printers. Performed administrated rights. Transferred calls to inline phone support. Resolved over 200 calls per day on average. Authenticated and verified users through WARP.

Sprint – OBC Wireless • Ankeny, Iowa • May 2012 – December 2012

Sales Consultant: Sold various phones, bundles, supporting equipment and new products. Provided superior customer service. Trained customers on phone units, systems and applications. Managed store cash drawer, maintained balance and reported daily transactions. Worked well individually or as part of a team to meet individual goals and store goals.


Education:
ITT Technical Institute-2 years- Associates degree in Computer Networking/Information Technology

University of Phoenix-Bachelors degree in Information Technology-Cisco Networking


Reference:
Available upon request.


Candidate Contact Information:
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