Operations Director | Project Manager - Information Technology Resume
Operations Director | Project Manager - Information Technology Resume
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Operations Director | Project Manager Resume

Desired Industry: Information Technology SpiderID: 77720
Desired Job Location: Lawrenceville, Georgia Date Posted: 7/24/2016
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 70000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, More Than 75%
Highest Degree Attained: MBA Willing to Relocate: Yes

Goal-driven, versatile, and quality-focused professional; with extensive experience in defining business needs and developing valuable solutions to ensure accuracy and process efficiency. Capable of working effectively with diverse levels of personnel regarding organizational behavior, project management, and corporate training. Conversant in English, with fluency in Hindi, Urdu, Gujarati, and Punjabi, along with intermediate understanding of Arabic.

Sales Operations Analyst - Sales Engineering Jun 2014–Feb 2016
- Assessed the operations of the global Sales Engineering Team in support of the continuous improvement and development of metrics for the enhancement of precise tactics to execute sales strategy
- Instituted tracking system for a more efficient control of inventory management and logistics for demo equipment
- Coordinated project plans and status updates to the management to ensure alignment with business requirements
- Generated accurate network documentation and Visio diagrams to provide the management with proper understanding of the organizational needs
- Administered cost-benefit analysis focusing on potential system upgrades to contribute to purchase decisions
Key Accomplishments:
- Rendered expert oversight to costs, time scales, and resources for the achievement of organizational goals
- Earned the Avigilon Presidential Award out of approximately 30 recipients and more than 900 candidates in 2015
- Played a key role in decreasing annual operating costs by more than $600K by implementing Six Sigma principles
- Significantly improved customer satisfaction ratings by 90% by executing new user-friendly interface

Executive Manager Mar 2009–Dec 2012
- Ensured timely response to inquiries from employees and the management on onboarding and off boarding as well as ongoing employee relation issues
- Conducted research and implemented event planning, including travel management for over 500 employees
- Held full accountability in facilitating public appearances, lectures, contests, and exhibits, and other special events
- Effectively served as communications liaison in coordination with internal teams and client groups
Key Accomplishments:
- Consistently maintained numbers and utilized essential data for the completion of executive management reporting and assessment of operational performance
- Drove the reduction of expenses through risk management and budget analysis
- Spearheaded diverse facets of benefits administration for more than 500 benefit-eligible employees

Operations Manager Oct 2006–Nov 2008
- Spearheaded the team leader incentive and motivational programs
- Oversaw project costs and status; generated reports on risks; and offered recommendations on corrective actions
- Took charge of the accurate collection and assessment of data to determine operational issues and implement process improvement recommendations


Commercial Broker - CLZ TREEPOINT MANAGEMENT | ADDISON, TX Jan 2012–Jun 2014

Legal Secretary - JACKSON LAW GROUP | ATLANTA, GA Aug 2004–Jun 2006

Master of Business Administration | Master’s Degree in Marketing and Management, GPA 3.86: Dec 2002

Bachelor of Science in Public Relations and Criminal Justice, Minor in Political Science

Operational Efficiency | Business Process Design | Profitability | Productivity Improvement | Revenue Management
Process Optimization | System and Requirement Analysis | Budget Control | Cost Reduction and Containment

Technical Skills: Microsoft Windows | Microsoft Office Applications (Word, Excel, PowerPoint, Access, Visio)
Salesforce.com | Photoshop | Illustrator | HTML

Additional Information:
Professional in Business Analysis (PBA) Certified - Project Management Institute (PMI)
Salesforce | Certified Advanced Administrator | Certified Sales Cloud Consultant

Candidate Contact Information:
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