|Desired Industry: Information Technology
|Desired Job Location: Reseda, California
||Date Posted: 5/10/2016
|Type of Position: Full-Time Permanent
||Availability Date: Immediately
|Desired Wage: 85000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel:
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
Results-oriented, success-driven, and tenacious professional, offering several years of progressive and hands-on experience in the IT
industry. Skilled at installing, configuring, and maintaining systems, servers, and applications to drive continuous improvement of
technology operations, strengthen security, as well as secure company growth. Hands-on and strategic leader, with the ability to
establish and maintain constructive relationships with diverse levels of professionals. Out-of-the-box thinker; able to employ
creativity and resourcefulness to solve problems and get jobs done in the most efficient manner and within timeline. Articulate
communicator, with bilingual fluency in Farsi and English. Willing to relocate.
Piege (dba Felina) - Chatsworth, CA
IT Manager 2007–Present
Provide hands-on oversight to all aspects of operations within the IT Department, while supervising three professionals under guidance
in maintaining back-end system infrastructures for more than 130 users.
Take full charge of the configuration, virtualization, and security maintenance of various applications, servers, hardware, and
network systems as follows:
15 MS Windows Server (2003, 2008, and 2012) and Active Directory (2003, 2008, and 2012);
PDC/DNS Server and MS Exchange (2003 and 2010);
LAN/WAN (Ethernet, CAT5/6, Cisco Catalyst and HP ProCurve switches, point-to-point routed network, fiber optic cable, and hubs);
SonicWall TZ 210 wireless firewall, networking and monitoring printers, and Time Clock (Finger Print ID);
Backup system server (Quantum LTO Super Loader 3); and
CA ARCserve r17.0 backup software.
Cultivate and maintain regular communication with users through on-site and phone interaction to provide technical support and
guidance in handling and maintaining network systems.
Conduct security system updating when key employees left the company.
Rendered technical leadership to a team of IT professionals accountable for the installation, implementation, and maintenance of the
following software, system, and database:
VMware vSphere 4 ESXi networking via TCP/IP;
Exchange Server 2010 migration (from exchange 2003);
Failover cluster for the Exchange 2010 Server;
Windows Servers 2008 and 2012 in both standard and enterprise versions; and
MS application, PDC servers, and
Led the installation and administration of the GFI MailEssentials software for email filtration; GFI Endpoint Security for PC usage
monitoring; GFI WebMonitor for web monitoring and security; Windows Server 2008 DNS; Kaspersky antivirus and Endpoint Security Server;
File Server 2003 and 2008; VMware ESXi; and DNS Server 2008 R2.
Contributed professional insights in the creation of plans for medium to large projects that included replacement of the Exchange 2003
into Exchange 2010; procurement of MS user and server licenses; and application for SSL licenses.
Maintained 24-hour on-call involvement in the implementation phase of various key projects, including support and servicing of PC,
LAN, and WAN technology and database.
Guaranteed maximum functionality and proper utilization of all hardware and software, at the same time reducing production time, by
giving backup procedures to users.
Keenly determined and capitalized on opportunities for business efficiency improvement by implementing the SDLC process.
Played an integral role in the planning, implementation, and vendor coordination for numerous successful projects, including:
Upgrading of T1 into Fiber Optic as well as operating system from XP to W7 and W10;
Deployment of point-to-point networking for an offsite warehouse;
Rollout of internal wireless access points;
Maintenance of HP ProCurve and Cisco Catalyst switches
Installation and servicing of system boards, hard drives, processors, memory cards, power supplies, video and sound cards, and a
variety of networked printer
Optimized operational speed, reliability, and efficiency by setting up, continuously maintaining, and troubleshooting HP ProLiant
DL360 G5, DL180 G6, DL380 G6, and DL360 G7 Server systems.
Played an integral role in the redesign and restructuring of the entire system infrastructure of the company, from ground up.
ARYA Investment Group - Chula Vista, CA
Operation Manager | Computer System Analyst 1995–2007
Strategically directed the call center operations, including administration of staff and their statistics; hiring, training,
retention, and performance monitoring of the Customer Service Team; and execution of technical research and reliability study to
ensure accurate and prompt handling of customer inquiries.
Closely supervised the daily performance of 12 employees as well as provided technical advice and resolution to the daily computer-
related issues to ensure first-rate customer service.
Evaluated customer service effectiveness through keen monitoring and analysis of business and process metrics.
Built regular rapport and coordination with the Sales and Marketing Team to boost customer loyalty and increase revenue.
Provided technical leadership to a team of IT professionals for the installation, implementation, and maintenance of Linux Server
Graduate Project Management (2014)
University of Phoenix - San Diego, CA
Bachelor of Science in Information Technology (2004)
University of Phoenix - San Diego, CA
Associate of Science in Computer Science (2002)
Southwestern College - Chula Vista, CA
Level I AS400 Programming Certificate
Project Management Institute
Areas of Expertise
Business System Analysis and Upgrading
Business Continuity and Disaster Recovery
Team Building and Technical Training
Call Center Operations Administration
Strategic Project Planning and Implementation
Applications and Infrastructure Maintenance
Available upon request.
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