Senior Technical Services & Sales Resume
|Desired Industry: Sales/Demonstrators
|Desired Job Location: Yorba Linda, California
||Date Posted: 1/11/2016
|Type of Position: Full-Time Permanent
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, More Than 75%
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
Senior Technical Services & Sales
Technical Services/Sales, Business Development, and Account Management
Leverage experience in customer relationship management to build and facilitate strong relationships with the decision makers at multiple levels within the customers organization. Develop and execute account plans with a focus on profitable growth and long-term retention of highly satisfied customers.
Experienced in Rubber & Plastics processes, with emphasis on Extrusion, Molding, and Compounding. Knowledge of plant operations, plant equipment, quality systems, product development and market introductions, contract negotiation, exposure to various global cultures, troubleshooting (equipment problems, processing issues, and customer complaints - able to identify, define and resolve issues).
Consistently generates results, provides team leadership, and identifies market needs to support profitable growth. Core competencies in:
Customer Focus | Self Development and Personal Motivation | Planning and Organizing | Teamwork Persuasiveness | Oral & Written Communication | Influence and Interpersonal Skills | Technical and Mechanical Skills | Relationship Building | Account & Market Analysis
Senior Technology Associate (Southern California) 2000 - 2015
Global Product Specialist
Technical Services Representative working with current and potential customers for our polymer processing aid in the plastics extrusion industry. Determined root causes for processing issues at plastics extrusion customers and implemented cost-effective solutions for improvement. Trained and supported colleagues in global regions, determined market and product needs, developed new business to maximize revenue and margin contribution. Led the cross-functional team that performs the blown film and analytical testing in our customer service laboratory.
Worked with customers throughout several global regions (Asia, North/South America) and have dealt with the various cultures within these regions, enabling a broad understanding of the plastics extrusion market throughout the globe.
Produced results even while dealing with the large number of accounts, the size of the territory stretching across so many countries and multiple times zones, and the number of different cultures and languages.
Increased revenues by 60% and increased market share.
Relocated our customer service laboratory capabilities on-time and under budget.
Provided training and support for technical personnel in the other global regions.
Senior Accounts Manager (Southern California) 1997 2000
Managed the West Coast sales territory for synthetic rubber materials. Planned, organized, and implemented sales programs for profitable growth. Developed relationships with key customer accounts. Provided sales forecasts, and managed expenses within budget.
Negotiated price/volume agreements, set up special pricing authorizations, and executed secrecy and non-disclosure agreements.
Grew revenues in the territory an average of 10% annually (compared to an industry growth rate of 4%).
Senior Technical Specialist (Akron Laboratory location Stow, OH) 1995 1997
Technical Services Engineer in the general rubber industry, specializing in rubber injection molding applications. Developed product formulations, implemented process improvements, and provided technical analysis of customer products and processes. Coordinated the introduction of a new synthetic rubber product family.
Various Positions/Titles (Beaumont Works location Beaumont, TX) 1980 1995
Held various positions at a major manufacturing site (Chemical Plant operating units), including the following positions: Quality Manager, Operations Supervisor (supervised shift foreman and operating crews), Maintenance Supervisor (supervised maintenance foremen and maintenance crews), Process Engineer (plant support), and Design Engineer (project design). Oversaw the quality registration program, scheduled and supervised the operations and maintenance of polymer manufacturing unit, performed small and large project design, installation, and startups.
Education and Professional Development
Bachelor of Science in Engineering (BSEE)
Youngstown State University 1980
Polyethylene Films Short Course AMI 2006
Six Sigma Green Belt Training and Certification DDE 2004
Film Extrusion and Co-extrusion TAPPI 2001
The Dale Carnegie Course (Leadership Training) Dale Carnegie Institute 1999
The New Sales Professional and Account Planning DuPont 1998
Molding of Rubber and Design of Rubber Molds Univ. of Milwaukee 1996
Fundamentals of Rubber Injection Molding SME - 1995
ISO 9000 Quality Training 1992
Product Quality Management (PQM) and Quality Function Deployment (QFD) DuPont 1991
Conference Presentations and Papers
Recent Developments in Polymer Processing Additives for Polyolefin Films AMI Polyethylene Films Technical Conference 2007
The Effects of Antiblocking Agents on the Performance of Polymer Processing Aids TAPPI PLACE Technical Conference 2006
Polymer Processing Aids: Benefits, How they work, and Recent Product Advances for Improved Performance CFECA 2002
Vitonฎ FreeFlow Z Technology Processing Aids: an Introduction to PPAs - Asean Plas Technical Conference - 2002
Polymer Processing Aids: How their use can benefit your extrusion operation CFECA 2001
Nordelฎ IP: EPDM Elastomers produced via Constrained Catalyst Technology TLARGI Rubber Group - 1997
Structure and Properties of EPDM Elastomers produced via Constrained Catalyst Technology ACS Rubber Division Spring 1997
Effects of EPDM Compositional Variations on Compounded Properties ACS Rubber Division Fall 1996
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