Account Management - Sales Demonstrators Resume Search
Account Management - Sales Demonstrators Resume Search
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Account Management Resume


Desired Industry: Sales/Demonstrators SpiderID: 76143
Desired Job Location: Candler, North Carolina Date Posted: 9/11/2015
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 60000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Versatile, innovative, and results-
driven professional with hands-on
experience in sales and marketing,
account management, business operations,
conflict resolution, and process
improvement. Knowledgeable of all facets
of project management, customer service,
and performance development. Adept at
taking on challenges and expertly
completing projects on time, while
maintaining positive relationships with
diverse customers. Equipped with strong
problem-solving, multitasking,
organizational, communication, and
interpersonal aptitudes.


Experience:
PSNC Energy (1994–Present)
Industrial Account Representative,
Account Management and Sales – Gastonia,
NC 2014–Present
Attained 75% of 2015 sales goal.
Functioned effectively as key contact
for all the needs of the company’s
largest users.

Commercial Account Manager, Account
Management and Sales – Raleigh, NC
2008–2014
Significantly delivered customer
increase and conversion market
improvement by leading a team charged
with defining ways to improve market
share within the conversion market.
Obtained five Presidents Circle awards
for meeting goals on both regulated and
non-regulated side of the business.
Played a key role in maintaining 2%
conversion growth rate, double the
average for other local distribution
companies, and managed education effort
for all employees to provide

conversion leads.
Successfully met annual sales goal by
200% in 2013.
Achieved annual sales goals of 90% by
the third quarter of 2014.

Residential New Construction
Representative, Account Management and
Sales – Raleigh, NC 2005–2008
Successfully met sales goals and
objectives year after year.
Functioned effectively as representative
for PSNC Energy at homebuilders
association.
Guaranteed residential market
penetration by cultivating and
maintaining relationships with national
and custom builders and developers.
Ensured the timely delivery of
infrastructure and installation of gas
equipment by directly collaborating with
internal and external customers.

Appliance Sales Representative, Account
Management and Sales – Raleigh, NC
1999–2005
Provided one-on-one customer service in
account and client management as well as
effectual solutions to customer issues
and concerns.
Exemplified strong knowledge of
installation codes and requirements for
natural gas and natural gas appliances.
Identified customer needs and wants by
conducting in-house customer
appointments.
Achieved success for exceptionally
performing effective relationship
marketing.

Marketing Administrative Assistant,
Account Management and Sales – Raleigh,
NC 1996–1999
Proactively guided marketing
representatives within the new
construction and existing markets.
Carried out extensive feasibility
studies for sales managers and marketing
representatives which maximized
marketing efforts.
Significantly developed service quality
by streamlining processes for builders
to apply for meter sets and other
services by modernizing the tracking
system for PSNC Builder

Programs; as well as marketing meetings
efficiency by presenting verified and
updated statistical reporting.

Customer Service/ Accounting
Representative, Account Management and
Sales – Raleigh, NC 1994–1996
Provided customer support with general
natural gas knowledge and handled the
data entry of customer records and meter
read documents.


Education:
Bachelor of Science in Business
Administration - Graduated cum laude ~
Barton College, Wilson, NC

Economic Development Course ~ University
of North Carolina (UNC), Chapel Hill, NC

Energy Management Program ~ North
Carolina State University (NCSU),
Raleigh, NC


Affiliations:
Affiliations

Leadership Gaston Participant 2015; 2016
Board of Directors, Gaston County Boys &
Girls Club 2015
Board of Directors, Cary Chamber of
Commerce 2014
“Leadership Cary” Graduate, Cary Chamber
of Commerce 2013; 2014
PSNC ENERGY Ambassador, PSNC ENERGY
Speakers Bureau
Member on behalf of PSNC ENERGY, Energy
Solutions Center (ESC) Consortium
Member on behalf of PSNC ENERGY, Guest
Speaker, Southern Gas Association (SGA)


Skills:
Strategic Sales and Marketing

Adeptly administered the sales of
commercial equipment which included
water heaters, heating equipment, and
fuel lines; gas appliances including
grills, gas logs, water heaters,

space heating equipment, and gas lights;
as well as pool heaters and generators.
Conducted selling of fuel lines while
maintaining regular communication with
builders and developers to ensure market
saturation within the residential
market.
Organized in-house and business
appointment schedules with both existing
and new customers to sell appliances.
Facilitated feasibility studies for
sales managers and marketing
representatives to accurately cost
projects while ensuring compliance with
the company internal rate of return.

Account Management ~ Business Operations

Provided exceptional service to
customers by closely collaborating with
them in managing the installation of
natural gas infrastructure.
Provided expert account management for
small- to medium-sized business
customers to include office buildings,
restaurants, shopping centers, retail,
and live work play

communities; ensuring natural gas
utilization for business development and
retention.
Served as representative for PSNC ENERGY
at town meetings, Chamber of Commerce
functions, and other Civic Organizations
to establish strategic relationships
with selected towns

and municipalities.
Guaranteed that infrastructure systems
and natural gas equipment were installed
in an accurate and timely manner.
Contributed in developing the quality of
services by streamlining processes for
builders to apply for meter sets and
other services through update of
tracking system for PSNC

builder programs.

Interpersonal Relationships ~ Customer
Service

Cultivated and maintained relationships
with key industry decision makers
including plant engineers, plant
managers, engineers, contractors, and
various vendors.
Worked closely with internal customers
to order, schedule, and install
equipment.
Ensured the delivery of top-quality
customer service as well as the accuracy
of accounting entry.
Regularly coordinated with internal and
external customers, resulting to the
expansion of customer base and
improvement of client retention in one
of the PSNC’s largest

territory.
Provided expert account and client
management as well as effectual
resolutions to customer concerns.
Rendered effective support to customers
in validating meter readings,
interpreting bills, and modifying
customer accounts.

Staff Coordination and Training ~
Operational Efficiency

Provided education to industrial,
commercial, and residential customers,
engineers, contractors, and developers
regarding the benefits and cost
advantages of natural gas; and

established productive relationships
with key industry decision-makers.
Exemplified strong knowledge of
installation codes and requirements for
natural gas and natural gas appliances.
Lead and directed a cross-functional
team in delivering services that
resulted to record customer growth.
Offered exceptional guidance to
marketing representatives within the new
construction and existing markets.
Generated, validated, and updated
statistical reports to maximize
efficiency of marketing meetings.


Additional Information:
Activities

Board of Directors, Gaston Boys & Girls
Club ~ Board of Directors, Cary Chamber
of Commerce


Awards and Honors

President’s Club – 5 times ~ President’s
Circle – 4 times



Technical Acumen

Microsoft Office Suite ~ Windows OS ~PFM
~ SalesForce ~ CSR ~ MapFrame ~
PeopleSoft


Reference:
Available upon request.


Candidate Contact Information:
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