Business Development Director - Sales Demonstrators Resume Search
Business Development Director - Sales Demonstrators Resume Search
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Business Development Director Resume

Desired Industry: Sales/Demonstrators SpiderID: 76095
Desired Job Location: Clemmons, North Carolina Date Posted: 9/2/2015
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 00000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: Yes

Goal-oriented, innovative, and
experienced professional with broad-
based skills in IT consultative sales
and management; process re-engineering;
intellectual property development;
business transformation; and IT service
management for on-premise and cloud

Professional Experience

CA Technologies, Inc., Cary, NC (2006–
Senior Director, Practice Services–North
America ~ Apr 2010–Present

Provide oversight to the services sales
and delivery for various business units,
including Application Delivery,
Mainframe Services, Service Management
(SM), Cloud Service

Management (CSM), and Workload
Automation Divisions of CA Technologies,
covering regional and national levels
for the establishment of effective long-
term business relationships

throughout CA’s organization and broad
client base
Conduct systematic development,
assessment, scoping, and closing of
presales services and education
opportunities while providing post-sales
project delivery within the coverage

territory for on premise and cloud
Supervise a technical organization
consisting of Directors, Services
Architects, and Services Consultants
Oversee and coordinate the
organization's strategic direction for
business units and solutions
Work collaboratively with customers in
examining and monitoring adherence to
business initiatives and requirements;
spearheading value-added solution
alignment; creating

strategic and technical roadmaps; and
ensuring successful project delivery and
completion helping drive return on
investment and realization of strategic
corporate initiatives
Assist customers with the development of
migration from CA on premise to CA cloud
Coordinate with the CA Education and CA
Global Practice programs in creating
education course materials and services
intellectual property, which includes
development of

internal and customer-facing workshops
Establish and cultivate a strong team-
oriented and cooperative environment for
the both the services and sales
organizations, including enhancement of
technical skills of all

staff members into additional product
lines and technical roles
Facilitate customer workshops
documenting current state and to
conceptualize the future state IT
Service Management and IT Asset
Management Lifecycle process flows
Leverage expertise of industry best
practices regarding ITIL, IT Asset
Management (ITAM), software compliance,
and cloud-related fundamentals providing
consulting throughout

customer relationship

Career Highlights:

Positioned the company for growth as
reflected in achieving and exceeding
booking quota by over 200% and revenue
quota by more than 150% annually
Earned recognition as the top resource
within CA Services for effectively
guiding customers based on best
practices through the creation of a
strategy for a holistic value-add

solution approach to IT Service

Additional Experience

CA International, Charlotte, NC (2006–
Architect, CA Services –North America
Assessments Team ~ Sept 2007–Jul 2009

Led Requirements and Design workshops,
developed and documented the design of
customer implementations of the CA
Service Desk Manager, CA CMDB, CA IT
Asset Management solutions
Maintained close collaboration with the
Product Management and Product
Development teams in identifying and
documenting the integration requirement
Consulted with customers and provided
recommendations based on industry best
practices, in the disciplines of
Incident, Problem, Change,
Configuration, and Asset Management

disciplines; implementation strategies;
process reengineering; as wells as and
configuration data mapping
Provided direct supervision to the
Change and Configuration Management
future state process design for the
global, multi-year CA MSP Project to
determine and document the

business and functional requirements, as
well as process flows designed to drive
development enhancements within the CA
Service Management solutions
Delivered exemplary support to customers
in preparing for and addressing
organizational change through thorough
understanding of the impacts to all
aspects of the business,

including people, processes, and
Career Highlights:
Led the execution of process
reengineering workshops which documented
the “current state” and “to be”
processes for customers’ business
processes in the discipline of SM and

Spearheaded the development of CA
intellectual property and tools which
helped to simplify the design and
delivery phases for IT Asset Management
and Configuration Management


Instructor–Technical Readiness Delivery
~ Dec 2006–Aug 2007

Travelled extensively to the global CA
locations to provide instruction to
internal technical staff, CA partners,
and CA customers for the CA CMDB and IT
Asset Management

solutions, which included integration of
six CA tools in the Service Management
Designed and developed the courseware
documentation and laboratory exercises
for instructional manuals
Tested the solution courseware and
coordinated the remediation efforts
while establishing baseline for
certification standards
Career Highlight:
Accomplished the design and development
of the CA CMDB Technical Foundation
courseware, including the integration of
CA Service Desk, Advantage Data
Transformer, and Cohesion

discovery tools

Wachovia Bank, Winston, Salem, NC
Manager ~ Project Manager ~ IT Asset
Manager ~ May 1999–Dec 2006

Directed and managed a 12 member team
dispersed across various locations,
including coaching / mentor sessions,
performance reviews and salary
Acted as the system owner for three
corporate-wide tools overseeing
Wachovia’s IT Asset and Contract
Management System supporting over 2
million hardware and software assets
Supervised project operations for
numerous interface projects, such as
Oracle Fixed Assets, Peregrine Change
Management, and Oracle Procurement
Led the operations of the Software
Management & IT Contract Management
Initiatives through multiple large,
complex company mergers
Career Highlights:
Pioneered the development of a full life
cycle management processes for asset
tracking and information management by
interviewing stakeholders, documenting
as-is processes, and

building business and system
requirements, and formulating to-be
Performed as the president of the CA
International ITAM User Group for three
years and member of the CA Product
Advisory Council for five years

Bachelor of Science in Management
Information Systems ~ GPA: 4.0/4.0
Winston Salem State University, Winston
Salem, NC

Bachelor of Arts in Business and
Marketing Education
University of North Carolina at
Greensboro, Greensboro, NC

Professional Affiliations

Project Management Institute (PMI) ~
International Association of Information
Technology Asset Management

Technical Service Sales
Account Management
Business Transformation Consultation
Revenue Generation
Process Re-engineering
Customer Service
Cost Reduction
Profit and Loss Management
Training Facilitation
Product Launch
Sales Leadership
Intellectual Property Development
Territory Management
Workforce Planning

Additional Information:
Professional Development

Project Management Certification,
Project Management Institute
CA Technologies Leadership Development
Program ~ ITIL Foundation Training ~ CMM
and Six Sigma Training
Hardware Asset Management Certification
(CHAMP), International Association of IT
Asset Management
Software Asset Management Assessment
Certification, ECP ~ Microsoft Licensing
Expert Certification
ITIL v2 Certification

Available upon request.

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