Customer Service Collections - Collections Resume Search
Customer Service Collections - Collections Resume Search
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Customer Service/Collections Resume


Desired Industry: Collections SpiderID: 75489
Desired Job Location: Columbia, Missouri Date Posted: 6/1/2015
Type of Position: Full-Time Permanent Availability Date: 6/1/2015
Desired Wage: 30,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent Willing to Relocate: Yes


Objective:
Self starter with over 26 years of excellence in customer service, sales, retention ,skip tracing and collections (including first , third and purchased receivable experience). Background in training and supervising. Seeking a company where I can contribute and grow.


Experience:
Job Finders/Columbia Visitors Bureau

1/15- 4/15

Information Specialist

Provided information and directed traffic to appropriate departments both in person and over the phone.



Scott Lowry Law office 12/2012-9-2013

Collections Specialist

· Worked residential and commercial legal accounts.
I also set up legal petitions. I worked with the attorney's and courts as well as the customers
through out the legal process.

· Skip traced and verified previous noncontact businesses and individuals

· FDCPA compliance certified

· Strategically identified assets and funding sources

· Managed multiple related assets accounts

Cavalry Investments, LLC 10/2008 – 12/2012

Senior Collections Specialist

· Worked residential and commercial pre-litigation accounts

· Skip traced and verified previous noncontact businesses and individuals

· FDCPA compliance certified

· Strategically identified assets and funding sources

· Managed multiple related assets accounts

· Received multiple company awards-“Top Dawg”, “Top 5 in company”, “Post Dated Checks” and “New Money”

· Assisted with training

Self employed 8/2007 - 10/2008

I ran my own Avon business.



United Recovery Systems LLC 3/2004 - 8/2007

Platinum Commercial and Consumer Collector

· Entrusted with portfolio valued over 2 million dollars

· Skip traced and verified previous noncontact businesses and individuals

· FDCPA compliance certified

· Strategically identified assets and funding sources

· Managed multiple related assets accounts

· Coordinated and facilitated funding process with title companies and assisted with escalated calls from fellow collectors.

· Exceeded company quotas

· Promoted from Silver Consumer to Platinum Commercial and Consumer



Cox Communications formerly TCI Cable 9/2001 - 3/2004

Senior Client Care Specialist

· Collected current and past due payments

· Administered credit card payments, adjustments, and batch reconciliation

· Responsibilities also included billing, dispatching, sales, and upgrading

· Recruited by marketing department and management team as a retention specialist

· Received (3) Corporate Going the Extra Mile Awards

Media Com formerly TCI Cable 9/1982 - 9/2001

Customer Care/Collections Supervisor

· Trained and monitored staff

· In-house collections

· Third party collection liaison

· Compliance administrator for cash and credit handling procedures

· Created and implemented a more streamlined insufficient check system

· Prepared age trial balance and charge off reports

· Dispatcher, advanced technical trouble shooting, billing, sales and retention





Education:
EDUCATION

Victory Bible Institute 8/1998 - 9/1999

Received certificate from Victory Bible Institute



Florida A & M University 8/1979 - 6/1980

Some College Coursework Completed

Course of study Business Administration. I've also taken classes in same field of study at both the University of Missouri and Columbia College in Columbia , MO.


Reference:
Available upon request.


Candidate Contact Information:
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