IT professional - Technician Resume Search
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IT professional Resume


Desired Industry: Technician SpiderID: 75414
Desired Job Location: Richmond, Virginia Date Posted: 5/19/2015
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: Willing to Relocate: Undecided


Objective:
To obtain a position in the information
technology field that will allow me to use
my experience, education and skills to my
fullest potential and will allow for growth
in the field.


Experience:
Desktop Technician
Alliance Engineering - Richmond, VA
March 2013 to Present
Responsibilities
Respond to helpdesk tickets
Manage the Windows Deployment
Service(WDS) server
Create and deploy new laptop and desktop
images using WDS
Manage the return and re-imaging of
laptops and desktops being returned to
the leasing company
Maintain the inventory database using
AIDA64
Create new users and remove old ones in
Active directory
Manage the AVAYA phone system

Accomplishments
Created the WDS sever for them and
stream-lined the way they imaged
computers
Introduced a hardware inventory system
to track assets

Skills Used
Windows 7, Window Server 2008, Windows
Server 2012, Microsoft Office 365
Technical Support Specialist
Ukrop’s Homestyle Foods - Richmond, VA
August 2012 to December 2012
• Repaired and serviced workstations,
servers, and printers
• Responded to helpdesk tickets
• Resolved issues with the network and
employee workstations
• Completed all related tasks as
assigned
Network Administrator/Help Desk Manager
CrossGlobe Group - Ashland, VA
January 2011 to June 2012
• Managed the Help Desk while attending
to various responsibilities as a network
administrator
• Wrote a new user help document
explaining day to day usage of the
systems at CrossGlobe Group
• Managed company networks across the
U.S. and Canada to include correcting
hardware and software issues
• Maintained all necessary systems
(servers, workstations, handheld
scanners, printers, telephones, faxes,
etc.)
• Instructed staff on the proper use of
hardware and software as related to
their individual positions
• Documented all work so others could
refer to it for future reference
• Deployed IT assets at new company
locations.
Barista
Starbucks - Henrico, VA
January 2009 to June 2012
Serviced customers, and helped resolve
customer complaints and problems.
Owner "Starving Geek Computer Repair"
Self Employed - Henrico, VA
January 2009 to March 2011
• Serviced customer needs
• Managed business assets and budget
• Repaired hardware and software on
customer computers and related equipment
Computer Repair Technician
Computer Medics of Richmond - Richmond,
VA
January 2008 to March 2009
Ran the shop
Fixed computer hardware
Installed software
Removed viruses/adware/spyware


Education:
Certificate in Network Fundamentals
J. Sergeant Reynolds Community College -
Henrico, VA
2009 to 2011

Certificates in:

Technical Help Desk
January 2015 to January 2018

Computer Fundamentals (Win 8.1)
January 2015 to January 2018

Server Administration
January 2015 to January 2018

Virtualization Concepts
January 2015 to January 2018


Skills:
Active Directory, Group Policy, Windows
XP/7/8, Windows Server 2003/2008/2012,
Hyper V, VM-Sphere, Help Desk, Network
Administration, Windows Deployment Service,
AIDA64


Reference:
Available upon request.


Candidate Contact Information:
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