Director - Counseling Resume Search
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Director Resume


Desired Industry: Counseling SpiderID: 75249
Desired Job Location: Sarasota, Florida Date Posted: 4/24/2015
Type of Position: Full-Time Permanent Availability Date: 05/01/2015
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: No
Highest Degree Attained: Masters Willing to Relocate: Yes


Objective:

QUALIFICATIONS PROFILE


Highly talented professional equipped with
remarkable ability in all facets of performance
management and professional development, with
emphasis on increasing productivity while
simultaneously reducing cost. Excels at facilitating
training to team members while maintaining high
ethical and quality standards, professional
demeanor, and a cooperative attitude. Accustomed
to working with people of diverse cultures and
highly capable to multitask in a fiercely competitive,
challenging, and fast-paced environment. Balanced
strategic and financial acumen.


Experience:

EMPLOYMENT HISTORY


THROUGH THE BOX PERFORMANCE ADVISORY 
ALPHARETTA, GEORGIA, USA
Chief Inspiration Officer 2012–Present

Coaching for peak performance. Provides
innovative coaching for high performance employee
engagement, team building, conflict resolution, and
change management. I believe that no one should
be denied access to a performance coach regardless
of one’s geographic or economic limitations. My
Mission is to touch, move, and inspire people
powerfully into action!

Notable Achievements:
• Successful high-performing clients include a
published author, a fine artist, a world-class cyclist,
aspiring Life Coaches, insurance agents,
entrepreneurs and individuals the world over.

E C LAWRENCE INSURANCE SERVICES / CLICO 
PORT OF SPAIN, TRINIDAD
Director–Training and Development 2005–2012

Convened with the Regional Sales Director to
redefine a corporate culture consistent with the
organization’s vision, mission, and value set.
Fostered a positive working environment and
motivated agents to consistently produce award-
winning results. Initiated the implementation of
effective electronic client communications. Drove
all efforts in establishing a streamlined group field
underwriting process. Championed re-organizing
the sales and support staff with approval of the
Regional Sales Director.

Notable Achievements:
• Developed a 40-yr old $800m business into a
$1.6b concern over a strategic 4-yr period
• Achieved 100% successful pass rate through
introduction and facilitation of a computer literacy
program
• Qualified as CLICO Leader’s Club Member from
2007 to 2011
• Received the Trinidad & Tobago Association of
Insurance & Financial Advisors Mega Award and
Centurion Award in 2008
• Qualified as a Million-Dollar Round Table
Member from 2006 to 2008
• Achieved the CLICO East-West Region Top
Rookie Award in 2006

EXECUTIVES IN MOTION  ALPHARETTA, GEORGIA,
USA
Managing Director 2001–2012

Provided expert advice and strategic leadership for
people and organizations seeking excellence
through innovation. Challenged paradigms,
perceptions and preconceptions to effectively
transform productivity and employee engagement.

Notable Achievements:
• Exclusively contracted by the Pan-Caribbean
region’s largest multi-national conglomerate from
2005 to 2012
• Modified staffing objectives and conducted
training for Sign Stop, Inc., eventually nullifying
employee turnover in 2005
• Authored Powerful Word Shortcuts for MS
Office 2003
• Authored Powerful Word Shortcuts for MS
Office XP
• Authored Powerful Word Shortcuts for MS
Office 2000
• Authored Powerful Excel Shortcuts for MS
Office 2000

CACAO, INC. (CARIBBEAN CONTEMPORARY ART
ORIGINALS)  ALPHARETTA, GEORGIA, USA
President and Co-founder 2002–2009

Co-produced, marketed, and distributed original
multimedia fine artworks by renowned Trinidadian
artist, Marco Mark.

Notable Achievements:
• Donated an original artwork on canvas to raise
funds for a critical prostate cancer surgery recipient
in 2009
• Produced numerous commissioned fine
artworks from 2004 to 2009
• Produced a series of nine contemporary giclée
prints to raise sponsorship for Team Sellier
Revolution from 2005 to 2009
• Produced an architectural series inspired from
original photographs of The Magnificent Seven
historic homes in 2007
• Produced a series of three thoroughbred
racing giclée prints to commemorate the Triple
Crown in 2006
• Produced a celebrity series of multimedia
original fine artworks on canvas from 2005 to 2006
• Produced a commissioned large format
contemporary multimedia artwork on canvas for
Soca Restaurants Group in 2004
• Generated $27K in a charity art auction of two
original artworks, providing crucial funding for a
kidney transplant recipient in 2004
• Commissioned and published the retrospective
autobiography The Art of Marco released as an
eBook in 2004

ICON HEALTH & FITNESS  ATLANTA, GEORGIA, USA
SE Regional Merchandising Manager 2001–2003

Developed a consistent and coherent theme and
flow across each of the Southeastern region’s
NordicTrack mall stores to optimize customer
traffic engineering and strategic exposure of key
profit lines in conjunction with the Regional Sales
Manager. Maximized merchandise and soft goods
sales by upgrading all fixtures and store window
displays.

Notable Achievements:
• Instituted an inventory-tracking model for the
southeastern region, maintaining a less than 5%
variance
• Minimized human reporting errors through the
development of a sales and revenues reporting
model measuring progress to goal as well as
variances
• Played a vital role in achieving the lowest
shrinkage and returns among metro Atlanta stores
• Recognized as GLG Council of Advisors’
industry expert

DUCATI ATLANTA  ATLANTA, GEORGIA, USA
Sales Manager 2000–2001

Applied dynamic leadership talents to day-to-day
activities of an exclusive Ducati North America
factory store specializing in new and used
franchised and non-franchised motorcycle and
scooter sales.

Notable Achievements:
• Earned distinction by restructuring the
organization, returning its focus and emphasis on
its core business
• Employed strong negotiation skills to settle all
past due franchise fees and outstanding short-term
loans
• Improved revenues and expenses forecasting
and maximized cash flow management by utilizing
trend analysis
• Seamlessly integrated sales, parts and
accessories, and service into a coherent and
customer-centered experience

EQUIFAX INFORMATION SERVICES  ATLANTA,
GEORGIA, USA
Project Manager 1998–2000

Empowered process improvement manager working
in collaboration with senior management
throughout the organization, including the Vice
President, to cross-train personnel and re-engineer
the workflow to increase productivity and reduce
costs, while adhering to stringent Federal and State
regulations. Directed and coordinated day-to-day
operational aspects of three departments
determining staffing requirements while
strategically recruiting, hiring and training
employees to enhance overall operational efficiency.

Notable Achievements:
• Contributed to the crucial development and
testing of Equifax.com – the pilot Internet-based
online consumer investigation interface, which
effectively turned a cost center into a $39M-a-year
revenue center
• Created and chaired company-wide value
added employee recognition program, thus earning
provisional authority as Vice President responsible
for managing budget throughout its successful
execution
• Demonstrated exemplary analytical and
negotiation skills in successfully influencing senior
management to revalue employee compensation
packages, resulting in unprecedented 17% average
salary increases where there existed a 5% annual
cap
• Developed a quantitative and interactive
employee performance measurement and
evaluation model
• Engineered and led the initiative to outsource
two departments overseas completing the 120-day
project 30-days ahead of schedule
• Optimized operational efficiency by re-
engineering and process-mapping twenty-seven
functions across eight divisions to exceed cost and
productivity targets
• Singularly responsible for Equifax Information
Services office and employee relocation, planning
and executing all relocation-related technology and
facilities initiatives
• Systematized the development of a superior
adaptive productivity and staffing forecasting
model, leading to a nominal 7% variance


Education:

EDUCATION & CREDENTIALS


MASTER FINANCIAL ADVISOR
INSURANCE
 LIMRA International, Inc., Windsor, Connecticut,
USA: 2006–2008

ONE-YEAR CREDITS FOR EXECUTIVE MBA
INTERNATIONAL BUSINESS
 Kennesaw State University, Kennesaw, Georgia,
USA: 2002–2003

BACHELOR OF BUSINESS ADMINISTRATION
PERSONNEL AND INDUSTRIAL RELATIONS
 Georgia State University, Atlanta, Georgia, USA:
1985–1989
Honored by Outstanding College Students of
America for outstanding academic and
extracurricular achievement


Skills:

CORE STRENGTHS


• Change Management
• Employee Engagement
• Collaborative Problem Solving
• Leadership Development
• Communication and Presentation Training
• Organizational Culture and Behavior
• Conflict Resolution and Team Building
• Peak Performance Training
• Cross-functional Team Leadership
• Performance Management and Process
Improvement


Additional Information:

EDUCATION & CREDENTIALS


MASTER FINANCIAL ADVISOR
INSURANCE
 LIMRA International, Inc., Windsor, Connecticut,
USA: 2006–2008

ONE-YEAR CREDITS FOR EXECUTIVE MBA
INTERNATIONAL BUSINESS
 Kennesaw State University, Kennesaw, Georgia,
USA: 2002–2003

BACHELOR OF BUSINESS ADMINISTRATION
PERSONNEL AND INDUSTRIAL RELATIONS
 Georgia State University, Atlanta, Georgia, USA:
1985–1989
Honored by Outstanding College Students of
America for outstanding academic and
extracurricular achievement


PROFESSIONAL TRAINING


The Role of the Leader in Retaining People: June
2000
Managing for Performance Excellence: February
2000
Correcting Performance Problems: October 1999
Preventing Harassment in the Workplace: August
1999
Leading Change: Manager Version: July 1999
People Management: September 1998


ACTIVITIES


Avid Mountain Biker and Road Biker, Inline Skater,
Kayaker, Competition Driver, Motorcyclist: Present
Dragon Boat Regatta Champions: 2007
Athens to Atlanta Open-Road In-line Skate Race:
2003
Georgia Track Cycling Championship: Match Sprint
4th Place: 2000
Skip Barber Race Series: Tied 1st Place in Rookie
Points Race: 1997
Hosted Team Shaklee–Atlanta Olympic Games: 1996


TECHNICAL PROFICIENCY


OPERATING SYSTEM: Mac OS X 10.5, 10.6, 10.7 |
Windows 95, NT, 98, 2000, ME, XP, Vista, 7

SOFTWARE: Microsoft Office Suite 95, 97, 2000, XP,
2003, 2007

OTHER TECHNOLOGIES: MS Visio | MS Access | MS
Project | MS Outlook | Lotus Notes | Kronos | Pillar |
Exceed


Reference:
Available upon request.


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