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Social Work Resume


Desired Industry: Social Services SpiderID: 73886
Desired Job Location: Mesquite, Texas Date Posted: 11/6/2014
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 40000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Compassionate, dedicated, and versatile
professional, with extensive social work
and criminal justice experience
essential in

delivering consulting, family, and
investigative support services; tailored
to meet specific individual needs on
various

levels

- Strong background in sex
offender case management, crisis
intervention, mental health case
management, and probation

and parole supervision.
- Effective at interacting with
various groups including attorneys and
county psychiatrist as well as families,

individuals, and client’s relatives to
promote optimum mental health while
working in municipalities such as
counties and

cities; as well as providing assistance
to the elderly to ensure their health
and safety.
- Skilled at assisting individuals
by performing investigative reporting on
criminals as well as local police
authority

regarding sensitive subject matters.
- Knowledgeable of proof of plea
court, off docket court, deferred
deposition, and posting of cash bonds;
as well as

citations, alias, and capias warrants.
- Adept at building genuine
rapport with individuals to establish a
foundation and a relationship that
fosters growth

and understanding.


Experience:
LAW ENFORCEMENT/CRIMINAL JUSTICE
EXPERIENCE

CITY OF DALLAS, DALLAS, TX
Customer Service Representative 2014–
Present
- Assume full responsibility in
answering court phone calls concerning
citations, alias, and capias warrants;

interfacing with attorneys and the
public on defendant’s options; and
providing assistance in using city
website.
- Carry out key tasks such as
communicating with irate customers and
performing data entry for court traffic

tickets/fines.
- Demonstrate familiarity with
SAP, Web station, Linebarger Collection
Agency, proof of plea court, off docket
court,

deferred deposition, and posting of cash
bonds.

DALLAS METRO CARE, DALLAS, TX
Individual Service Coordinator 2005–
2006
- Maintained adherence to
established policies and procedures,
mandated by the State of Texas by
closely monitoring and

managing General Revenue Authority (GRA)
functions.
- Interacted with clients and
community agencies to obtain necessary
information; prepared and submitted
investigative

reporting on criminals and sensitive
issues to the local police authority.
- Managed the authorization of MR
assessments, person-directed plans, and
individual plans of care; monitored
services

within the field to ensure customer
satisfaction while supervising probation
and parole.
- Carried out key tasks such as
performing follow-ups on referral
contacts, maintaining accurate case
records;

attending to weekly staff meetings; and
conducting intake assessments on persons
who were chemically dependent, homeless,
and

with mental health concerns.

Earlier Position Held:
LEWIS UNIVERSITY POLICE DEPARTMENT,
LEWISVILLE, IL
Dispatcher | Local Investigative
Reporting 1997–2001

SOCIAL WORK AND MENTAL HEALTH MANAGEMENT
EXPERIENCE

ANOKA COUNTY, MINNEAPOLIS, MN
Social Worker 2009–2012
- Held full accountability in
maintaining a caseload of more than 50
individuals dealing with mental illness.
- Demonstrated excellent knowledge
in criminal justice honed from working
with sex offenders.
- Performed a wide range of
administrative and management tasks such
as the following:
- Investigations, weekly
monitoring of clients, quality assurance
with chart reviews while providing
resources to

clients.
- Arrangement of discussions with
provider agencies and consumers;
appropriate spending of county’s funds.
- Collaboration with attorneys and
county psychiatrist along with families,
individuals, and client’s relatives.
- Coordination with Fiscal
Department and case aides to ensure
proper reimbursement.
- Delivery of consulting services
with agencies on consumers services.
- Drafting of consumer reports and
conflict resolution
- Earned several outstanding
evaluations and raises for excellent
performance and professionalism.

AVENUES FOR HOMELESS YOUTH, MINNEAPOLIS,
MN
Social Worker 2010
- Closely monitored and ensured
consumer’s health and safety; as well as
adherence of avenue standards to
established

rules and regulations.
- Oversaw the preparation of meals
for consumers while identifying and
offering available resources as
necessary.
- Handled and maintained accurate
case records for juveniles experiencing
chemical dependency, anger issues,
mental

health concerns, and criminal history.

VOLUNTEERS OF AMERICA OF TARRANT COUNTY,
FORT WORTH, TX
Social Worker 2007–2008
- Evaluated client’s needs by
interviewing clients, family, and other
parties to obtain and document necessary

background, physical, and psychological
information.
- Formed and implemented
individual service plans for clients
based on assessments; offered
recommendations on

residential and day programs along with
appropriate services.
- Participated with individual
habilitation plan meetings regarding
clients' annual goals and service needs.
- Rendered assistance to consumers
and their families on issues concerning
placement transfers and other basic
needs.
- Arranged schedule of home and
facility visits for clients who were
unable to go to the office.
- Conferred with county case
managers and community service
professionals to effectively provide
appropriate and timely

services for the client; worked with
clients just released from prisons.

MENTAL HEALTH RETARDATION OF TARRANT
COUNTY, FORT WORTH, TX
Social Worker 2006–2007
- Held full accountability in
supervising daily office operations of a
mental health clinic, encompassing
charting,

scheduling of appointments, answering of
phone calls, and interviewing clients.
- Provided effectual support to
clients in obtaining housing,
vocational, mental, chemical,
educational, social, and

medical assistance.
- Identified the possibility of a
client in acquiring physical and mental
harm.
- Ensured the provision of crisis
intervention services to clients
including referrals toward the
attainment of

housing, food, clothing, and financial
assistance.
- Employed keen attention to
detail in encoding case documentation
into the company database.

LIFE NET BEHAVIORAL HEALTHCARE, DALLAS,
TX
Psychiatric Rehabilitation Coordinator
2004–2005
- Initiated the development and
implementation of treatment plans; along
with monthly assessments of bipolar,
major

depressive disorder (MDD),
schizophrenia, and schizoaffective
cases.
- Communicated with lab
technicians on drug screenings through
knowledge of drug screening results
interpretation; as

well as housing inspections.
- Organized and spearheaded skills
training classes for consumers on
probation and parole; enabling them to
obtain

employment opportunities within the
community.
- Acquired skills essential in
resolving consumer issues honed from
working with angry, volatile, and
suicidal clients.

Earlier Positions Held:
GRAYWOOD FOUNDATION, CHARLESTON, IL
Qualified Mental Retardation
Professional 2003–2004
CHARLESTON TRANSITIONAL FACILITY,
CHARLESTON, IL
Development Trainer 2002–2003
CENTRAL EAST ALCOHOLISM AND DRUG
COUNCIL, CHARLESTON, IL
Case Manager 2001–2002


Education:
EDUCATION

Bachelor of Science in Family and
Consumer Sciences: 2003 | EASTERN
ILLINOIS UNIVERSITY, CHARLESTON, IL


Affiliations:
-----


Skills:
AREAS OF EXPERTISE

- Case Management -
Regulatory Compliance
- Client Assessment -
Auditing and Investigations
- Probation and Parole Supervision
- Training and Development
- Administrative/Clerical
Functions - Customer Service
| Relationship Building
- Problem Resolution and Decision-
Making - Recordkeeping, Chart
Review, and Funding


Additional Information:
PROFESSIONAL DEVELOPMENT

Individual Counseling | Probation and
Parole Supervision | Abuse and Neglects
Maintaining Compliance | Multicultural
Awareness | Effective Case Management
Case Manager for Housing Program |
Working with clients regarding their
Anger Management | Quality Assurance
Cultural Diversity | Principles of
Crisis Intervention | Professional Code
of Conduct | Consumers Rights | Chart
Review
Licensing Requirements, Documentation,
and Record Keeping | Mental Health Case
Management | Sex Offender Case Manager



AWARDS AND HONORS

Star Employee Award | Case Manager of
the Year: 2007, Volunteers of America,
Fort Worth, TX
Presidential Award: 2000, Lewis
University, Lewisville, IL | Social
Service Award: 2000, Students for Social
Services,

Lewisville, IL



TECHNICAL ACUMEN

Microsoft Office Suite (Word,
PowerPoint, and Excel) | SAP | Web
Station


Reference:
Available upon request.


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