IT Technical Support Engineer - Information Technology Resume Search
IT Technical Support Engineer - Information Technology Resume Search
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IT Technical Support Engineer Resume

Desired Industry: Information Technology SpiderID: 73313
Desired Job Location: Playa Del Rey, California Date Posted: 8/24/2014
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Undecided

Seeking a position where network engineering/administration and desktop support skills and experience will add value. Accustomed to long hours in pursuit of company goals.

Professional Experience
Information Technology and Communications Department - Makati City, Philippines

Assistant Network Engineer Rank: Assistant Manager - 2005 to 2013
Duties and Responsibilities:
• Handles installation, configuration of routers and setup WAN link connectivity from Head Office to 70 remote branches.
• Provide on-going system administration setup, troubleshooting, and configuration support for production network devices (routers, switches (mostly cisco),3Com, modem etc.).
• Assist in the optimization of existing network design and configuration (i.e server deployment, Cisco DHCP configuration, load balancing, WAN bandwidth accelerator, VoIP QOS etc.);
• Assist in proactive monitoring of the performance of the WAN/LAN infrastructure; Perform corrective measures for encountered problems within the network, assist in dispatch of field personnel for outages, interfaces with IT customers, field technicians, management, and vendors; Liaison with third party contractors together with telecoms partner (i.e. PLDT, Bayantel, Digitel, Globe, Eastern Telecom) for leased line/WAN support.
• Participate in projects where connectivity is required; Prioritize , schedule and plan work activities around project involvements.

Key Contributions:
• Reduced company telecommunication expenses by successfully migrating from point-to-point to frame relay IP-VPN (MPLS) hub and spoke network setup (a much cheaper monthly recurring charges)
• Reduced long distance telecommunications costs by utilizing Voice Over IP feature of Avaya PBX system thus eliminating considerable number of phone lines with fixed monthly recurring charges.

Telephony Specialist - 2005 to 2013

Duties and Responsibilities:
• Maintain (diagnose and repair) voice communications networks.
• Perform routine administrative functions (create, adds, changes) related to normal operation of PBX particularly avaya-based digital systems.
• Configure and Coordinate major network installations and upgrades as necessary
• Provide support and basic training to end-users on how to use avaya phones (analog/digital) basic call features (i.e. call forwarding, call transfer, outside call dialing), network operations and helpdesk team personnel as requested.
• Interact with PBX vendors to maintain reliable system performance and related operational issues.

Technical Support (Desktop Support) - 1998 to 2013
Duties and Responsibilities:
• Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.
• Designs, installs, upgrades, configures, and repairs local and wide area network hardware and infrastructure.
• Assist in the organization and inventory of all hardware and software resources.
• Reads technical journals and/or manuals, attends vendor seminars and appropriate professional development workshops to learn about the maintenance and use of emerging computer hardware, Windows 2003/XP/Vista/7/8, Exchange Server, etc.
• Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.
• Supervise third party service personnel for branch cabling systems, leased line connection installation and other outsourced technical services.
• Support Video Conference for all offices in the Wide Area Network

Helpdesk Support - 1998 to 2013
Duties and Responsibilities:
• Provide assistance with the use of company Help Desk System to end users via telephone, e-mail and/or Microsoft remote desktop features. Maintained trouble-ticket system to record and track user calls and e-mails on common problems and complaints, escalating network-wide troubles to available technical support technician.
• Collected frequently asked questions and wrote formal answer to ensure accuracy of responses and consistency with other help desk personnel.
• Actively tracked and followed up on trouble tickets for a speedy response time to resolve the problem.
• Analyzed, evaluate frequently reported hardware related problems and submit written recommendation for desktop or parts replacement to quickly address the problem.


Cisco Certified Entry Networking Technician (CCENT) - Cisco ID No. CSCO11043106 2012

Managing a Microsoft Windows Server 2003 Environment 2009
New Horizon Computer Learning Center, Makati City, Philippines
Administering Bluecoat WAN Accelerator - Held in Singapore 2007

Introduction to Cisco Networking Technologies 2005
New Horizon Computer Learning Center, Makati City, Philippines
Interconnecting Cisco Network Devices 2005
New Horizon Computer Learning Center, Makati City, Philippines
IBM Authorized Service Center Engineer's Training Program 2005
IBM Global Services, IBM Philippines

IBM eServer and xSeries Product Training 2005
IBM Global Services, IBM Philippines

Introduction to Networking and Structured Cabling Training 1999
Meralco Foundation Training Center

Bachelor of Science Major in Computer Science - Manila, Philippines

Installing, Configuring and Troubleshooting of Networking Equipments: Routers and Switches
LAN/WAN design and implementation using Cisco routers, hubs and switches
Good knowledge of wan solution, protocol HDLC,PPP,FRAME RELAY,ISDN
Implemented SNMP on devices to allow for network management
Perform Troubleshooting end-to-end between the two sites
IP addressing and subnetting, Routing concepts
Negotiate service contract with circuit carriers
Very high TCP/IP proficiency

Network Appliance handled
Bluecoat WAN Accelerator, Fortinet Security Appliance, 3Com, HP Procurve, Linksys, Dlink, TP-Link, Avaya PABX/VoIP/Digital Phone and different brands of WIFI access point routers
Desktop Support
* Desktop Systems * System Maintenance * PC Troubleshooting and Repair
* System Tuning * Microsoft Windows * Helpdesk Operations
* Support Techniques * Customer Service * Standard structured cabling
* Microsoft Office * Diagnostics * Component Repair

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