Quality Assurance Analyst - Information Technology Resume Search
Quality Assurance Analyst - Information Technology Resume Search
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Quality Assurance Analyst Resume

Desired Industry: Information Technology SpiderID: 73184
Desired Job Location: Columbia, South Carolina Date Posted: 8/7/2014
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: No

I am a team oriented and self-motivated
Quality Analyst with experience working
in a high volume, fast pace environment.
I provide quality work that is
documented and communicated effectively
in both written and verbal
communication. In an ever changing
setting, a positive attitude and
superior work ethic is kept while
ensuring organizational needs and best
practices are maintained.

2010 - Present Quality
Software Services, Inc. Columbia, SC
Sr. Quality Analyst
 Conduct document peer reviews
for all deliverables due to the Centers
for Medicare and Medicaid Services (CMS)
while meeting deadlines documented in
the project schedule.
 Perform work product reviews and
process audits to ensure all procedures
are completed accurately and timely.
 Verify that work products align
with the projectís Statement of Work
(SOW), CMMI framework, and QSSIís
processes and procedures.
 Develop project process
documents and provide process training
to project team members.
 Conduct internal process audits
based on the CMMI ML 3 framework.
 Validate testing through the use
of Quality Center.
 Modified CMMI ML 3 audit tool to
include project specific standard
operating procedures.
 Assist project management with
structure of the projectís Process Asset
Library (PAL).
 Manage project non-conformances
to closure and develop non-compliance
reports to provide opportunities to
improve and best practices to the
Project Managers, Quality Management
Office (QMO), and the Capability
Maturity Model Integration (CMMI)
 Assist with process improvement
efforts and the development of
corrective action plans resulting from
work product reviews or process audits.
 Attend project and Quality
Management Office (QMO) staff meetings.
2002 - 2010 Palmetto GBA
Columbia, SC
Quality Assurance Coordinator
 Prepared and ensured that
monthly, quarterly, and yearly Quality
Assurance reports and data analysis were
complete and accurate before
distributing to Operations Management.
 Maintained databases to collect,
analyze, and report data according to
operations and departmental request and
 Maintained and updated system
manuals, documentation, and desk
procedures to ensure accuracy on changes
affected by system enhancements.
Quality Assurance Analyst
 Performed comprehensive and
detailed quality review audits of
Durable Medical Equipment Regional
Carrier (DMERC) claims and medical
certification data from an image
 Performed timely analysis of
audit results, initiated any corrective
actions needed with operational staff,
and made recommendations to management
concerning differences on final review
 Provided necessary feedback to
the operational staff, the training
department, and management on errors
accessed so that additional training can
be initiated as needed.
Quality Assurance Analyst
 Performed quality review audits
on the TRICARE For Life service center
tasks such as phone and correspondence
 Performed timely analysis of
audit results and initiated any
corrective actions needed.
 Provided necessary feedback to
the claims associates, the training
department, and management on errors
accessed so that additional training can
be initiated as needed.
Claims Associate III
 Researched and responded to
correspondence and telephone inquiries
according to contract standards and
 Identified incorrectly processed
claims and completed the adjustment or
reprocessing action according to
department guidelines.
 Identified complaints and
inquires of a complexity level that
could not be resolved following
departmental guidelines and referred to
upper management.
1999 - 2002 Bank of America
Columbia, SC
Operations Team Leader
 Managed 8 to 10 Error
Corrections Clerks by ensuring the Error
Corrections Process was used to complete
all transactions in an accurate and
efficient manner.
 Ensured that all transactions
were corrected and delivered to the
appropriate departments for processing.
 Generated monthly production
reports for the Error Corrections
Error Corrector
 Researched and balanced complex
transactions from customers, tellers, or
data entry clerks using accounting
methodology within a high volume, fast
paced environment.
 Analyzed and reconciled
corrections to the customerís accounts.
 Trained new associates on the
Error Corrections Process.

1998 - 2001 University of South
Carolina Columbia, SC
 Bachelors of Science in
Administrative Information Management

1996 - 1998
University of South Carolina
Lancaster, SC
ē Associates in Art

Microsoft Word, Microsoft PowerPoint,
Microsoft Excel, Microsoft Access,
Microsoft Project

Additional Information:
Introduction to CMMI for Development v1.3

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