Customer Service Professional Resume
|Desired Industry: Information Technology
|Desired Job Location: Dallas, Texas
||Date Posted: 7/24/2014
|Type of Position: Full-Time Permanent
||Availability Date: 7/28/2014
|Desired Wage: 37,000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel:
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
• Offer of academic achievements,
and years of valuable experience.
• Analytical, detail oriented with
strong organizational skills; work
diligently to complete all assignments.
• Maintain excellent interpersonal
communication, time management, and
problem resolution skills.
Progressive IT Staffing – Dallas TX
SALESFORCE ONBOARDING SCHEDULER
Jan. 2014 – June 2014
Set up onboarding appointments
with Salesforce customers via inbound/
outbound calls, email, and chat.
Successfully created a schedule
matrix to assist with team coverage when
the department was short of staff.
Submit support cases for
customers with technical support issues.
Kelly IT Staffing Services -Dallas TX
Oct. 2012 – Mar. 2013
TECHNICAL SUPPORT SPECIALIST
Maintained Medicare and Medicaid
Centers (CMS) electronic file transfer
Provided technical assistance
for CMS in XML scheme definitions,
formatting and file submissions through
tickets to Tier 2 support for
resolutions and follow-up.
Trained 2+ employees on REMEDY
database system operations and customer
Telvista - Dallas, TX
Oct. 2011- Aug. 2012
TIER 1 TECHNICAL SUPPORT AGENT
Handled an average of 30 -80
inbound calls daily for technical
Orchestrated basic trouble-
shooting steps with end users for
Able to clearly communicate
verbal troubleshooting instructions to
Remote Desktop Support.
United States Army – Grand Prairie, TX
Mar. 2006 – Mar. 2012
ENLISTED (E-4) AUTOMATED LOGISTICS
Maintain stock records and other
documents such as inventory, material
control, accounting and supply reports.
Simplify and standardize the
collection and use of maintenance data.
Raise the quality and accuracy
of performance, cost and parts data
through improved maintenance management.
Maintenance integrity of
personnel private records.
Operation Iraqi Freedom; Iraq,
Camp Liberty, 2008-2009.
BACHELOR OF SCIENCE in Criminal
Colorado Technical University online,
Colorado Springs, CO
Windows 7/8, Windows Vista, People soft,
AS400, Safari, Word, Excel, PowerPoint,
Outlook, Live Ops, Salesforce CRM, Web
Mail, Mac/OS, 10.5 10. 6
Available upon request.
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