Customer Service Professional - Information Technology Resume Search
Customer Service Professional - Information Technology Resume Search
My Spider Scam Awareness Contacting Us F. A. Q.
 
Job Seekers
Search Jobs
Browse Jobs
Post a Resume
Job Alerts
 
Employers
Search Resumes
Browse Resumes
Post a Job

Customer Service Professional Resume


Desired Industry: Information Technology SpiderID: 73071
Desired Job Location: Dallas, Texas Date Posted: 7/24/2014
Type of Position: Full-Time Permanent Availability Date: 7/28/2014
Desired Wage: 37,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
Offer of academic achievements,
and years of valuable experience.
Analytical, detail oriented with
strong organizational skills; work
diligently to complete all assignments.
Maintain excellent interpersonal
communication, time management, and
problem resolution skills.


Experience:
Progressive IT Staffing Dallas TX
SALESFORCE ONBOARDING SCHEDULER
Jan. 2014 June 2014
 Set up onboarding appointments
with Salesforce customers via inbound/
outbound calls, email, and chat.
 Successfully created a schedule
matrix to assist with team coverage when
the department was short of staff.
 Submit support cases for
customers with technical support issues.

Kelly IT Staffing Services -Dallas TX
Oct. 2012 Mar. 2013
TECHNICAL SUPPORT SPECIALIST
 Maintained Medicare and Medicaid
Centers (CMS) electronic file transfer
systems.
 Provided technical assistance
for CMS in XML scheme definitions,
formatting and file submissions through
secured servers.
 Escalated troubleshooting
tickets to Tier 2 support for
resolutions and follow-up.
 Trained 2+ employees on REMEDY
database system operations and customer
telephone communications.

Telvista - Dallas, TX
Oct. 2011- Aug. 2012
TIER 1 TECHNICAL SUPPORT AGENT
 Handled an average of 30 -80
inbound calls daily for technical
assistance.
 Orchestrated basic trouble-
shooting steps with end users for
related issues.
 Able to clearly communicate
verbal troubleshooting instructions to
end users
 Remote Desktop Support.

United States Army Grand Prairie, TX
Mar. 2006 Mar. 2012
ENLISTED (E-4) AUTOMATED LOGISTICS
SPECIALIST
 Maintain stock records and other
documents such as inventory, material
control, accounting and supply reports.
 Simplify and standardize the
collection and use of maintenance data.
 Raise the quality and accuracy
of performance, cost and parts data
through improved maintenance management.
 Maintenance integrity of
personnel private records.
 Operation Iraqi Freedom; Iraq,
Camp Liberty, 2008-2009.


Education:
BACHELOR OF SCIENCE in Criminal
Justice/Human Resources
Colorado Technical University online,
Colorado Springs, CO
Dec. 2012


Affiliations:
n/a


Skills:
Windows 7/8, Windows Vista, People soft,
AS400, Safari, Word, Excel, PowerPoint,
Outlook, Live Ops, Salesforce CRM, Web
Mail, Mac/OS, 10.5 10. 6


Additional Information:
n/a


Reference:
Available upon request.


Candidate Contact Information:
JobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.


    





© 2019 Job Spider
Privacy Policy | CC Marketing Sites | Site Map | Links