IT Support, IT Technician, Systems Administrator - Information Technol
IT Support, IT Technician, Systems Administrator - Information Technol
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IT Support, IT Technician, Systems Administrator Resume

Desired Industry: Information Technology SpiderID: 72842
Desired Job Location: Albany, New York Date Posted: 6/26/2014
Type of Position: Full-Time Permanent Availability Date: asap
Desired Wage: 60000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate: Yes

Christopher Baran

30 Summer Lane, Saratoga Springs, NY,
12866, USA
Phone: 1-518-479-9033


New York State Department of Health
10/1/13 - Present
• Receiving and resolving a wide
variety of IT related issues escalated
from a help desk via a ticketing system
• Working with fellow IT employees
and remotely solving problems with
offices all over New York State
• Working actively with
Networking, Server, and Security groups
with various tasks, such as new users,
leaving users, breaches, and
maintenance/security checks
• Remotely pushing updates to PCs’
that require them
• Maintaining professional
communication and documentation of
issues with management and all involved
• Setting up and maintaining
conference rooms for New York State
employees ranging from administrative
assistants, to project managers, to
directors. Mostly using Cisco technology
to conduct video and audio conference
calls involving Department of Health
offices all over New York State
• Worked with the
transitioning/troubleshooting to VOIP
for selected groups, including my own
• Hands on experience setting up
and maintaining VMware-based Thin

Library Systems/IT, State University of
Wyoming 8/9/09 - 6/30/10
• Performed General IT tasks and
maintenance for all libraries on school
• Troubleshooting issues with
hardware and/or software
• Setting up computers, printers,
projectors, and networks for employees
• Answered employee tickets
through a queuing system in order to
resolve and document IT related issues
• Basic troubleshooting and
maintenance of a handful of Linux based

On Site Help Desk/IT (two internships),
General Electric
12/1/10 - 1/1/11

6/1/08 - 9/1/08
• Assisted an on-site IT group of
two people with IT tasks/maintenance
• Set up new employees with
computers, security, and any equipment
they might need
• Installing/Maintaining software
and fulfilling security requirements
• Set up and maintained printers,
plotters, projectors, Laptops/Desktops,
networking equipment, and creating new
networking cables as needed
• Preparing/Maintaining video,
audio, and local conference calls for
engineers, architects, project managers,
and functional managers to discuss
projects taking place throughout world


• Associates Degree in Networking and
Systems Administration
• Received credits for Calculus,
Engineering Physics, Statistics, and
Basic Programming


• Windows Admin/Active Directory
• Conferencing Hardware – Cisco
Proprietary Equipment, TV’s, Projectors,
Computers, Microphones/Speakers
• Conferencing Software – Cisco
WebEx, Skype, Google Plus, FaceTime
• Microsoft Office™ - Outlook,
Word, Excel, Access, Power Point
• IBM Lotus Notes Mail Software
• Windows Server
• Able to communicate clearly and
work well with others
• Excellent general IT knowledge
• Troubleshooting
• Able to adapt to new hardware
and software quickly
• Building computers from scratch
• Perseverance and self-motivation
• Ability to work well under
• Strong customer service skills,
responsiveness, and strong desire to
• Professionalism when working
with sensitive or classified material

Additional Information:

Windows XP End of Life Project
• The official transition from
Windows XP to Windows 7 OS for the New
York State Department of Health
• Ordering, installing, and
upgrading PCs’ to meet system
requirements for Windows 7
• Switching from IBM’s Lotus Notes
to Microsoft Outlook;
• Working with ODBC to make sure
users remained in their groups and could
access appropriate databases.
• Received a Directors
“Certificate of Appreciation” for my

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