Accounts Receivable Collections Specialist Resume
|Desired Industry: Collections
|Desired Job Location: Oakland, California
||Date Posted: 5/27/2014
|Type of Position: Full-Time Temporary
||Availability Date: 5/28/2014
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, 50-75%
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: No
Driven and detailed-oriented
bilingual Accounts Receivable
Specialist with aim to perfect my
duties to be able to effectively
contribute to the financial success of
the organization using my applied
knowledge in accounting,
bookkeeping principles, accounts
payable, time management,
negotiations, skip tracing and
collection procedures. I am
proficient in many ERP systems to
include Oracle, SAP Module F1,
Quick Books and PeopleSoft
Marin City, CA
Accounts Receivable & Collections
10/07 – 04/14
Reason for leaving: Company
Moved to Florida
• Performed AR and collections
duties on a daily basis using Oracle.
Processed charge backs, bill backs,
exemption duties, invoicing and e-
billing as required. Used Pay matrix
to perform ACH transactions.
Entered and edited purchase orders
when needed on a daily basis into
• Utilized Excel for updating
customer collection notes, as well to
create month end statements per the
customer’s request. Skip traced
delinquent and refuse to pay
accounts. Data Entry an e-billing
were highly involved. Assisted with
customer order entry department as
• Responsible for resolving and
negotiating discrepancy accounts in
a timely manner with clients and
vendors. Posted credit card, cash
receipt, check over the phone
payments. Customer and vendor
contact by phone, email, and fax as
well as in person was highly involved.
• I was part of the company's
major conversion from Oracle to
SAP. Utilized SAP once
converted from Oracle. Imported
information, tracked orders, updated
accounts, purchase orders and to
include customer's information.
Corrected all account discrepancies
and reviewed prior to sending to the
• Processed and sent invoices for
about 1,000 customers a week, to
include monthly invoices. Prepared
and processed debt & credit memos,
Applied “customer credit “to
indicated invoices numbers and line
items only when requested by the
• General office duties such as
data entry, mailing of invoices, faxing,
and entering and reviewing new
customer accounts. Followed up with
customers by phone and e-mail.
Assisted with payroll of 250
employees when needed.
• Posted to general ledger and
journal entries. Monitored aging of
accounts receivable and initiated
collection of invoices. Handled
multiple phone lines.
• Crossed trained to backfill for
Accounts Payable, processed about
200 invoices a week for payments.
AmeriPride Uniform Services,
11/03 – 10/07
Reason for leaving: Company
• Utilized Oracle to post / apply
cash, check credit, wire transactions
daily. Insured all payments were
applied correctly, batched,
reconciled and in the company’s
Lockbox by the end of the day.
Processed RMA for credit, Ran
daily accounting reports for my
finance mangers as well as for the
field service technicians. Daily 1 on
1 sit downs with managers and field
service men were mandatory for
updates, any red flags do’s and
don'ts on accounts that I and the
team should be aware of.
• Utilized Excel for vlookups on
customer’s and to log comments,
updates, negotiated payment date
from B2B customers. Posted to
general ledger and journal entries.
Including working on expense reports
in Oracle. Made sure all tax
certificates were up to date.
• Performed AR, AP and Credit
Collections duties. Handled
customer service inquires on a daily
basis. Processed all wire and credit
card payments. I traveled to the
company site as needed to collect
past due debt from the customer.
• Processed debit and credit
memos as needed. Entered PO's,
new accounts and all change order
requests. Covered reception area
for lunches and breaks.
• Performed daily, weekly, and
monthly invoicing, batching and
reconciliations. I successfully
collected over 6 yrs. of past due
debt for the company.
American Revenue Collections
Management, Oakland, CA
8/02 – 11/03
Reason for leaving: Contract
• Entered client and consumer
claims for collections, processed
bankruptcy claims chapters 7, 11 and
13 to include medical, auto rentals,
credit card issues and promise to
pay. Performed accounting duties as
needed using QuickBooks. Made
calls from automatic dialer on a daily
• Entered and processed phone
payments in database, scanned
media when claims were all
processed and ready for collections,
processed mail returns.
• Researched files as needed,
checked for all required information
needed before entering a claim such
as correct SS#, name, address,
DL, employer’s name.
• Entered judgment claims before
case was presented to the courts,
processed walk in customer
payments, data entry 90% of the day.
Maintained bookkeeping files.
Skip tracing was highly involved,
entered RP claims (Responsible
Party). Resolved customer service
issues. Negotiated payment plans
•Successfully collected 500,000 in
past due debts for the company,
processed mail returns and worked
with 3rd party clients. Prepared and
processed daily and monthly
invoices for billing into QuickBooks
and past due statements, as well as
entered PO's. Select and managed
relation with third party collection
Reviewed, prepared and analyzed
receivables aging reports. Made
recommendations to management.
Frasco Investigations, Oakland,
9/96 – 8/02
Reason for leaving: Company
•Entered investigative cases for
fraudulent bill backs into Oracle as
they were assigned to me, data entry,
answered phones, performed all
office duties, edited case entry,
transcription, conducted back ground
checks, kept client contact, planned
meetings, scheduled appointments.
Processed all fraudulent claims.
Assisted with payroll for 50
employees. Handled all customers
inquires and requests.
•Kept very detailed and confidential
files on claimants and subjects,
prepared investigative assignments
for investigators, trained field service
techs and new hire accounting
associates on new computer
software with periodic follow-ups.
•Prepared and billed invoices on a
daily, weekly and monthly basis.
Processed payroll on a weekly basis.
E-mailed and mailed video
documentation on cases to clients,
participated in investigative
surveillance duties, picture taking,
followed and watched suspected
claimants for fraudulent activities.
•Prepared and processed daily and
monthly invoices for billing and past
due statements as well as entered
Entered purchase orders, scheduled
appointments and itemized billing
statements. Posted to general ledger
and journal entries.
•Processed in depth claim case’s,
and invoices, made collections calls
on 30, 60, and 90 days past due,
collected and billed on past due
“work completed” files that were
more than 3 to 7 years old.
Successfully collected over $500,
00 thousand dollars in past due debt
during my duration employed.
Customer service was highly involved.
• Performed daily AR & AP
duties. Created PO’s and
maintained detailed files on
customers, orders and surveillance
• Sacramento City College,
Certification in Financial Skip
• Alameda College, Alameda,
AA in Accounting & Risk
• Laney College, Oakland, CA
Certification in Women in Skilled
Trades (Hands-on training in Pipe
Fitting, Carpentry, Welding, Sheet
Metal and Basic Electricity) ‘1991
• Emiliano Zapata Street
Academy, Oakland, CA
High School Graduate ‘1989
• Oracle (All Modules), SAP ,
Great Plains, PeopleSoft,
Peachtree, Quick Books
• Data Entry, AR, AP, Billing,
Payroll, Negotiating, PO Creation
• Microsoft Word, Excel,
General Ledger, Bilingual in
• Extensive Collection Skills on
30, 60 and 90+ days past due.
• Customer Service, General
Office, Reception, Bill Backs,
• 10 key by touch, Automatic
Dialer, Various Email Applications
• Claims Processing, In /Out
bound Call Center, Investigative
Available upon request.
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