Customer Service - Collections Resume Search
Customer Service - Collections Resume Search
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Customer Service Resume


Desired Industry: Collections SpiderID: 72233
Desired Job Location: West Palm Beach, Florida Date Posted: 4/22/2014
Type of Position: Full-Time Permanent Availability Date: 4/23/2014
Desired Wage: 30,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent Willing to Relocate: No


Objective:
I have over 7 years of experience in Collections, Debt Negotiations and Debt Settlements. An Administrative Management Support Professional known and respected as being highly motivated and assertive in assisting Top Level Management, one who has an established reputation for possessing strong technical, computer & communication skills.


Experience:
Security Network 11/2013 V 03/2014
Collections Specialist
X Receive dialer inbound and make outbound calls to customer
X Help customers resolve issues of late or past due payments or transfer customer to proper department if they have general complaints about their alarm system
X Follow-up with customer until issue is complete and account balance is current

United Collection Bureau, Ft. Lauderdale, FL 06/2012 V 11/2012
Tier 1 Collector
X Third party collections for prime Citibank Credit Cards
X Ability to use client and customer systems.
X Gather data and document proper systems per customers requirements

Allied Interstate/IQOR,Inc West Palm Beach, FL 02/2006 V 06/2012
Senior Agent
X Handling inbound/outbound calls for a 3rd party portfolio which requires leaving messages and interfacing
with customer to provide payment solutions to satisfy delinquency on outstanding loans.
X Review accounts prior to making outbound calls to fully understand the customers financial situation.
X Responsible for basic customer and team communication via e-mail, memos, voicemails, etc.

GT Surveying, West Palm Beach, FL 05/2002 V 03/2005
Receptionist
X Responsible for all inbound calls, typing,
X Setting up appointment to have survey done,
X Assist in preparing surveys to be delivered to customers.


Education:
Education New England Tech West Palm Beach, FL, 1988 V 1990
Received AA Degree in Computer Science


Affiliations:
Community Involvement
Young Artists Unlimited, Inc. V Volunteer Computer Instructor 2004 - Present


Skills:
Skills - Excellent debt negotiation and debt settlement skills
-Familiar with FDCA Regulations


Additional Information:
Work Ethic - Results driven, dependable, and courteous
-Trustworthy, ethical, retains a high degree of integrity
-Solutions oriented, and a team player in business environments


Reference:
Available upon request.


Candidate Contact Information:
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