|Desired Industry: Collections
|Desired Job Location: West Palm Beach, Florida
||Date Posted: 4/22/2014
|Type of Position: Full-Time Permanent
||Availability Date: 4/23/2014
|Desired Wage: 30,000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: No
I have over 7 years of experience in Collections, Debt Negotiations and Debt Settlements. An Administrative Management Support Professional known and respected as being highly motivated and assertive in assisting Top Level Management, one who has an established reputation for possessing strong technical, computer & communication skills.
Security Network 11/2013 ¡V 03/2014
„X Receive dialer inbound and make outbound calls to customer
„X Help customers resolve issues of late or past due payments or transfer customer to proper department if they have general complaints about their alarm system
„X Follow-up with customer until issue is complete and account balance is current
United Collection Bureau, Ft. Lauderdale, FL 06/2012 ¡V 11/2012
Tier 1 Collector
„X Third party collections for prime Citibank Credit Cards
„X Ability to use client and customer systems.
„X Gather data and document proper systems per customer¡¦s requirements
Allied Interstate/IQOR,Inc West Palm Beach, FL 02/2006 ¡V 06/2012
„X Handling inbound/outbound calls for a 3rd party portfolio which requires leaving messages and interfacing
with customer to provide payment solutions to satisfy delinquency on outstanding loans.
„X Review accounts prior to making outbound calls to fully understand the customers financial situation.
„X Responsible for basic customer and team communication via e-mail, memos, voicemails, etc.
GT Surveying, West Palm Beach, FL 05/2002 ¡V 03/2005
„X Responsible for all inbound calls, typing,
„X Setting up appointment to have survey done,
„X Assist in preparing surveys to be delivered to customers.
Education New England Tech West Palm Beach, FL, 1988 ¡V 1990
Received AA Degree in Computer Science
Young Artists Unlimited, Inc. ¡V Volunteer Computer Instructor 2004 - Present
Skills - Excellent debt negotiation and debt settlement skills
-Familiar with FDCA Regulations
Work Ethic - Results driven, dependable, and courteous
-Trustworthy, ethical, retains a high degree of integrity
-Solutions oriented, and a team player in business environments
Available upon request.
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