Property Inspector Resume
|Desired Industry: Collections
|Desired Job Location: Allentown, Pennsylvania
||Date Posted: 3/31/2014
|Type of Position: Full-Time Permanent
||Availability Date: 3/31/2014
|Desired Wage: 14.00
||U.S. Work Authorization: Yes
|Job Level: New Grad/Entry Level
||Willing to Travel: No
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: No
Computer-savvy, effective communicator with customer service, collections and accounts receivables experience seeks full-time position with professional organization that values results-driven employees with team-leading skills.
Collections from 4/29/2013 to 1/9/2014
First Credit Services Third Party Collection Allentown, Pa
Collected on small- and large-dollar accounts, averaging $35.00 to 65k weekly while. routinely exceeding team goals.
Collect on Auto Loans, Medical Bills, Gym Member Ship, and Commercial.
Have the debtor to fax over dispute information.
Set up check, Credit Card, Debit Card by phone.
Offering settlements and send out settlement letters.
Set up payment arrangements.
Negotiate with our client to get a lower rate for our debtors.
Training new employees.
Created a CPC system for our collector to navigate fast and to speed up their work flow.
Financial Associate Collector 3 from January 1, 2013- April 11, 2013
Windstream Allentown, Pa
Handle inbound, outbound calls, communicating effectively with my customers
Sending out spread sheets regarding opening invoices and sending out original invoices.
Sending emails and making phone calls to see when payment will be issued out.
Gathering information regarding disputes, credits, unapplied payments, renewal
Setting up Conference calls when issue arises.
Requesting for w-9 forms if customer is tax exempt.
Involving sale representative when a customer is not providing payment on account or disputing.
Escalating calls when needed if customer is not cooperating.
Order Administrator, April 2012 June 2012
Harbortouch Lehigh Valley, Allentown, PA
Handle inbound, outbound calls, communicating effectively with retailers, restaurateurs.
Gather, verify detailed information from customers thats used to program POS systems.
Monitor accounts, notifying customers with status or if additional information is needed.
Troubleshoot accounts; suggest solutions to ensure customer satisfaction with product.
Senior Collector May 2006 March 2011
Wells Fargo Auto Finance, Bethlehem, PA
Collected on small- and large-dollar accounts, averaging $80,000 weekly while routinely
exceeding team goals.
Led team of 25 collectors; duties included producing daily performance reports, scheduling
meetings and training sessions, distributing policy updates.
Trained new or struggling collectors, providing instruction on collection strategies, computer.
programs, phone manner, and data entry.
Managed problem accounts by establishing rapport with customers and maintaining contact
to ensure payment schedules were met.
Customer Service Representative, June 2004 May 2006
TelerX, Allentown, PA
Answered, placed hundreds of daily customer calls, discussing benefits and potential side
effects of prescription medication.
Relayed complicated medical information to customers, using simple language to ensure
understanding and address questions.
Updated customer information before transferring files to doctors offices for review.
Account Specialist, June 2000 May 2006
Dun & Bradstreet, Bethlehem, PA
Oversaw receivable portfolios worth $5 million for Fortune 500 companies.
Used specialized software, Internet tools to maintained computer-based account files.
Compiled and analyzed data to produce daily performance reports.
Mentored 25 team members and trained new staff on phones, computer system.
Switchboard Operator, 1995 - 1999
U.S. Air Force Kadena Air Force Base and Moody Air Force Base
Supervised 30 people, scheduled staff and conducted daily equipment tests.
Auditor/Machine Operator, 1994 - 1995
Sanmina-SCI Rapid City, S.D.
Built and inspected circuit boards, mastered complex machinery and ordered parts.
Irvine Valley College
5500 Irvine Center Drive
Irvine, CA 92618
Antelope Valley College
3041 West Avenue K, Lancaster, CA 93536 1987-1988
Proficient with both Microsoft Excel and Word. Able to quickly learn any accounting or customer service system. Experienced trainer and problem solve. Strong time management skills. International experience. Experienced in Customer Service.
Available upon request.
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