customer service - Collections Resume Search
customer service - Collections Resume Search
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customer service Resume


Desired Industry: Collections SpiderID: 69972
Desired Job Location: Las Vegas, Nevada Date Posted: 8/30/2013
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent Willing to Relocate: Yes


Objective:
PROFESSIONAL SUMMARY
Excellent communicator with over 6 years
in a demanding call center
environment as a Customer
Service/Collection Representative.


Experience:
COLLECTIONS, FRONTIER FINANCIAL GROUP -
Las Vegas, NV03/2013 - 06/2013

• Taking inbound and outbound calls from
credit card debtors,
• Coming up with the best possible
solution to help the debtors get out
of debt.
•Offered programs that were best for the
debtor.
•Also filling and faxing paperwork, and
skip tracing debtors and
accounts.
. 2nd party Collections.
Answered an average of 200+ calls per
day by addressing customer
inquiries, solving problems and
providing new product information.

CUSTOMER SERVICE/DISPATCHER, BARRISTER
GLOBAL SERVICE - Las Vegas, NV
11/2012 - 03/2013
• Talked with clients and business about
owners about their broken fax
machine or computers in the company.
•made sure that i dispatched the right
tech to the right company/house.
if they agreed I would set up a time
that my tech will be arriving to
meet with him/her.


CUSTOMER SERVICE/COLLECTIONS, SCOTTS
LAWN SERVICE - ELGIN IL,03/2010 -
09/2012
• Made outbound and accepted inbound
calls to customers.
• Set up appointments for are customers.
• Dispatched to the technician that's in
the field about the jobs Handled
productions at end of the day, did
faxing and filing.

RESEARCH SPECIALIST,DOVENMUEHLE MORTGAGE
- ELGIN IL,11/2008 - 02/2010
• Made copy of clients mortgage paper
work, stored, filed and presented
files for banks on request.
• Audited Files
• And made new folders for different
files that needed refilling, also
tracked down and locate files that
were missing.
• Talked with CEO and business about
saving money in their company.
• When over some proposal that my
company has, for there company
• If they agreed I would set up a time
that my rep will be arriving to
meet with him/her
• Email my rep the info for the company
and the time to arrive and close
the deal.

CUSTOMESERVICE/COLLECTIONS, FMS
SOLUTIONS - SCHAUMBURG IL,09/2005 -
10/2008
• Contractor for the U.S DEPARTMENT OF
EDUCATION
• Taking inbound and out bound calls
from clients with defaulted student
loans
• Coming up with the best solution to
help my clients get out of debt.
• Offer programs that were available to
assist my clients.
• Also faxing and filing paper work,
looking up client's history about
their loans.
• 2nd Party Collections

CUSTOMER SERVICE/COLLECTIONS,CHASE CARD
SERVICES - ELGIN IL,09/2001 -
07/2005
• First Party Collections
• Taking inbound and out bound calls to
and from card members
• Coming up with the best solution to
help my clients get out of debt •
Faxed and filed documents mailing
statements on request for clients
• Skip Tracing, missing, changed or
abandoned phone number searches


Education:
BASIC:ELGIN COMMUNITY COLLEGE - Elgin, IL


Candidate Contact Information:
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