Help Desk Technical Support - Information Technology Resume Search
Help Desk   Technical Support - Information Technology Resume Search
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Help Desk / Technical Support Resume


Desired Industry: Information Technology SpiderID: 69726
Desired Job Location: Greenville, South Carolina Date Posted: 8/8/2013
Type of Position: Full-Time Permanent Availability Date: 09/03/2013
Desired Wage:
U.S. Work Authorization:
Job Level: Experienced with over 2 years experience Willing to Travel:
Highest Degree Attained: Willing to Relocate:


Experience:
Windstream Communications Greenville,
SC 09/2012 present
LAN/Desktop Specialist (Contract)
* Support local area networks providing
technical guidance to users.
* Install/upgrade/support PC hardware,
architecture, components and peripherals
(desktops, laptops, printers)
* Maintain network or PC operating
environment by monitoring performance
and identifying hardware, software and
configuration solutions.

Benore Logistic Systems Greer, SC
04/2012 09/2012
Transportation Coordinator
* Utilized transportation software (TMW
and PeopleNet) to monitor and manage
drivers/equipment
* Coordinated with Carriers and Load
Planners to ensure pick up / delivery of
customer freight

Verizon Wireless Greenville, SC
11/2004 02/2012
Technical Support Coordinator
* Provided phone support for both
internal and external users (32 40
calls/day).
* Supported voice and data products
(wireless hotspots, tablets, smart
phones, and broadband services.
* Acted as a liaison between Tier 1
Technical Support and Network Personnel
to resolve escalated issues.
* Utilized database trouble ticket
systems to report outages and other
support issues.
* Installed and supported PC and Mac
software as needed by users.
* Provided support for ActiveSync,
Quicklink Mobile, and Blackberry Desktop
Manager.


Skills:
Operating Systems: MS Windows 95,
XP, Vista, 7
Software Applications: MS Office; MS
Access, MS Excel; SAP R3; WordPerfect;
Outlook; PowerPoint; Simeon; Lotus
cc:Mail 8.2; Track-it for Windows; Adobe
Acrobat; MS PhotoDraw V2; Remedy (ticket
tracking system); Delorme Street Atlas
2006; Sametime Instant Messaging; TMW
Transportation Software
Wireless Data Utilities: Palm OS;
Windows Mobile Software; Android OS;
Quicklink Mobile Software; Blackberry
Desktop Manager (RIM); Apple IOS; Active
Sync


Candidate Contact Information:
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