IT Manager - Information Technology Resume Search
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IT Manager Resume


Desired Industry: Information Technology SpiderID: 69649
Desired Job Location: Columbia, South Carolina Date Posted: 7/31/2013
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 75000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
Highly competent, technically savvy, and
seasoned professional, with more than 14
years of successful hands-on IT support
experience

Results- and performance-driven, known
for strong work ethic and unparalleled
ability in ensuring full system uptime,
capitalizing on experience in supporting
and managing voice and data networks.
Recognized ability in handling multiple
challenging tasks with precision and
attention to details; exude confidence
as a key member of a team-based
environment providing top-notch customer
service to internal and external users—
seeking a job position that would offer
opportunity to effectively utilize
acquired knowledge and skills toward
career advancement. Additional
qualifications include knowledge of
applicable data privacy practices and
laws along with A +, Security +, and
ITILv Foundations certifications; holder
of current U.S. Secret Clearance valid
until January 2022.


Experience:


WORK HISTORY AND NOTABLE CONTRIBUTIONS

ROCKWELL COLLINS CAMP - LEATHERNECK,
AFGHANISTAN
IT Senior Technician: Sept 2012-Present

- Ensured that products
specifically meet customer
specifications through conducting in-
depth technical analysis of product
implementations, modifications, and
enhancements
- Proactively performed networking
functions on Cisco routers, including
clearing port security and maintaining
user interfaces; updates MAC filtering
logs to ensure that users are in
compliance with machines on government
network
- Regarded for developing
innovative, workable solutions to a
variety of problems of moderate scope
and complexity
- Significantly contributed in the
successful completion of organizational
projects and achievement of goals.,
working as a service team aiming to meet
daily and monthly goals to ensure utmost
customer satisfaction

ITT EXELIS - KANDAHAR, AFGHANISTAN
ADPE Lead Technician: Aug 2011-Sept 2012

- Assumed full responsibility in
overseeing the performance of 10 ADPE
technicians in support of Windows 7
migration and software configuration

FRESENIUS MEDICAL CARE (CONTRACTOR) -
COLUMBIA, SC, USA
Field Systems Support Senior Technician:
Feb-Aug 2011

- Provided keen oversight in
managing technical operations of 67
medical facilities located across South
Carolina and Charlotte, North Carolina

WOODFOREST NATIONAL BANK (CONTRACTOR) -
COLUMBIA, SC, USA
Field Systems Support Technician: Feb
2010-Feb 2011

- Effectively managed 29 branches
in the state of South Carolina as well
as all bank equipment, including ATMs,
routers, switches, hubs, circuits, and
UPS

BLUECROSS BLUESHIELD OF SOUTH CAROLINA -
COLUMBIA, SC, USA
Data Security Administrator: Mar 2009-
Feb 2010

- Successfully handled the
management of systems IDs and corporate
e-mail access for 1000+ external and
internal customers in a medical
insurance environment

UPS - GREENVILLE, SC, USA
Network Systems Technician: Sept 2006-
Mar 2009

- Played a key role in supporting
800+ users in a call center environment
by providing level 2 and 3 technical
support to internal customers
- Managed all call center
equipment, including PBX, AS 400,
servers and virtual servers, as well as
CISCO routers and switches; scheduled
backups to ensure 100% data and systems
security



MILITARY EXPERIENCE

U.S. NAVY - VARIOUS LOCATIONS
Sailor: June 1993-July 2004


Education:
EDUCATION

BACHELOR OF SCIENCE IN INFORMATION
TECHNOLOGY: 2007
American InterContinental University
(Online)

ASSOCIATE OF APPLIED SCIENCE IN
INFORMATION TECHNOLOGY: 2006
ITT Technical Institute, Greenville SC


Affiliations:
-----


Skills:
CORE STRENGTHS

Software Analysis and Development
Software Systems Design and
Configuration
Helpdesk and Document Management Systems
Systems Deployments and Testing
Design, Management, and Monitoring of
System and Network Security
Root Cause Analysis and Problem
Resolution


Additional Information:
SUMMARY OF TECHNICAL SUPPORT EXPERIENCE

- Effectively tracked user issues
through Remedy Service Ticket Tracking
System as the one in charge of providing
level 2 and 3 technical support to
internal users consisting of field
engineers, technicians, and military
personnel
- Instructed external customers
and internal employees on how to
troubleshoot minor technical problems
- Promptly responded to calls on
problems related to workstations,
printers, digital scanners, and VoIP
phones; escalated problems to
appropriately experienced technicians
- Handled the installation,
commissioning, and testing of routers,
as well as the transportation of network
equipment and other network devices in
new and existing network
- Performed troubleshooting of
Windows operating systems and addressed
hardware and network issues
- Appropriately added devices to
the network and took charge of user
accounts creation, setting up e-mail
exchange, as well as resetting passwords
and creating and updating user accounts
and permissions using Active Directory
- Trained and directed employee
work activities while administering all
support resources in performance of
project assignments and activities
- Took charge of the installation
of software applications, such as IWS,
Office 2003 Professional Suite, Symantec
Security Client, SMS client, Tumbleweed,
PureEdge, ActivClient, McAfee HBSS
Client, Windows XP, and Windows Server
2003; created new computer accounts in
Active Directory, as well as created
DHCP reservations
- Built and created baseline
images that were distributed to systems
using Symantec Ghost; performed Retina
scan on images for IA compliance
- Provided strategic oversight and
technical direction to a project through
initiating the design, implementation,
and testing, ensuring alignment with
project objectives
- Efficiently coordinated the
configuration and installation of all
personal computers, terminals, and thin
clients within the business unit
locations
- Expertly performed data recovery
on failed hard drives using various
hardware and software tools
- Managed the maintenance,
analysis, checking, cleaning, and
troubleshooting of computer systems,
hardware, printers, and computer
peripherals; completed software
upgrades, as necessary; as well as
coordinated with the appropriate
warranty vendor regarding essential
hardware repairs
- Prepared a reliable list of all
equipment and their corresponding
locations
- Installed, configured, tested,
supported, maintained, and performed
troubleshooting of in-house hardware and
software, including computer systems,
desktops, network, peripherals,
communication links, cabling, and
equipment while ensuring minimal
downtime to end users
- Conducted research to address
hardware/software issues and products;
specifically identified various
hardware/software problems and resolved
them in timely and accurate manner;
applied diagnostic utilities to aid in
troubleshooting, as necessary
- Created, modified, deleted,
maintained, and monitored system access
IDs for corporate e-mail system (Novell
and TAO, MS Exchange 2007), LAN,
Enterprise Server (RACF) application,
HOD and subsystems (Windows Server 2003
and Active Directory), Remote Access,
web browsing, and application level
security databases; reviewed, verified,
and implemented security requests
- Proactively performed system
access reviews to ensure compliance with
corporate security policies and
standards
- Coded and maintained queries to
extract data from the enterprise server;
prepared, audited, and analyzed security
reports in response to analysis
scenarios and implemented appropriate
response procedures


Reference:
Available upon request.


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