IT Professional - Information Technology Resume Search
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IT Professional Resume


Desired Industry: Information Technology SpiderID: 68959
Desired Job Location: Thousand Oaks, California Date Posted: 6/7/2013
Type of Position: Full-Time Permanent Availability Date: 6/17/2013
Desired Wage: 65000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Masters Willing to Relocate: Undecided


Experience:
PROFESSIONAL EXPERIENCE DETAIL
Verizon Communications, Inc. Lead Technician (FCSA) 2006-2012

Company Overview Verizon Communications, Inc. is an American broadband and Telecommunications Company and a corporate component of the Dow Jones Industrial Average. Verizon currently employs over 150,000 people with revenue of over $100B. Below is a list of responsibilities personally handled:

 Member of team responsible for the day-to-day administration and maintenance of various mission-critical technologies located within a local area network (LAN).
 Technical responsibilities included, but were not limited to, the installation, administration, maintenance, and troubleshooting of various technologies connected to the network, and onsite support.
 Installation activities included enterprise hardware, software applications, as well as peripheral equipment that are connected to the network.
 Maintenance activities included handling all company software licenses, enterprise hardware, current database of user inquiries and services performed for clients and onsite technicians.
 Professional responsibilities included, but were not limited to, escalation support, change management, documentation, asset inventory, following company policies and procedures, and scheduling as needed reports to management.
 Escalation support activities included handling user calls to analyze errors, recommend changes, and implement solutions.
 Additional activities included, but were not limited to, providing supervisory backup support, performing employee evaluations, and were backup video expert for Tier II support team.

Hewlett-Packard Company Escalation Support Tier II (HDSII) 2003-2004

Company Overview Hewlett-Packard Company is an American multinational information technology company. It provides products, technologies, software, solutions and services to consumers, small and medium-sized businesses and large enterprises, government customers, as well as health and education sectors. HP currently employs over 300,00 people with revenue of over $100B. Below will be a list of responsibilities personally handled:

 Member of team responsible for the day-to-day administration, support, and maintenance of various mission-critical technologies located within a local area network (LAN).
 Technical responsibilities included, but were not limited to, onsite support, troubleshoot enterprise hardware, software resolution, implement network setup and network setup for peripheral devices.
 Troubleshooting activities included, but were not limited to, hardware break fix, software resolution, and more.
 Professional activities included, but were not limited to, escalation support, change management, documentation, following company policies and procedures, and scheduling as needed reports to management.
 Escalation support activities included onsite support, as well as phone support for business and professional users.

Manpower IT Network Support Specialist 2001-2002

Company Overview Manpower IT is the world leader in innovative workforce solutions serving both large and small organizations. Manpower operates in a worldwide network of offices in 80 countries and territories. Below will be a list of responsibilities personally handled:

 Member of team responsible for the day-to-day administration and maintenance of various mission-critical technologies located within a heterogeneous local area network (LAN).
 Technical responsibilities included, but were not limited to, configuring, implementing, and testing of new enterprise hardware for the Navy and Marine Corp branches.
 Professional responsibilities included, but were not limited to, onsite support, change management, documentation, following company policies and procedures, and scheduling as needed support for management.
 Testing activities included creating software to test internet, extra net, and intranet


Education:
EDUCATION
Certified WAN Engineering Program LANWAN Professional
Master of Science in Network & Communications Management Keller Graduate School of Management
Bachelor of Science in Network Technical Management DeVry University



Skills:
TECHNICAL SKILLS DETAIL
Connectivity & Hardware: Cisco 3900, Cisco 2900 Cisco 1900, Cisco 800, Cisco Catalyst Series Switches, Exchange Server Blade Servers, DNS Servers, DHCP Servers, Web Servers Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, RAID systems, Cisco ASA 5500.
Network Technologies: CDP, Frame-relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), OSPF Virtual links, RIPng, RIP, RIPv2, OSPF, EIGRP, BGP, VTP, SNMP, SNMPv3, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, VLAN Trunking, Multi-Area OSPF, NBMA, Sonet, VLAN, VTP, HSRP, STP, SVI, CEF, Etherchannel, BPDU, Portfast, GLBP, VRRP.
Peripheral Technologies: 802.11 a/b/g/n, WLAN, WAP, AP, SSID, LWAPP, CSMA/CA, AAA, IPS/IDS, TACACS+, RADIUS, SSH, VACL, PVLAN, Firewall, VPN, Tunneling, Cisco ACS, Pix, IPSEC, DMZ, VoIP, IP Phone, Catalyst, CUCM, QoS, PoE, CME, CUE, Port Security, MAC Address Filtering, SIP, MGCP, RTP, SCCP, SRTP, UCCM, UCCX.
Monitoring Tools: Finisar, Wireshark, Remedy, Openview, Cacti, Nagios, VMware, Solarwinds, F5, Cisco Works.
Enterprise Applications: Windows XP/2000/2003/7, Active Directory, Exchange 2003/2008, Citrix, Lotus Notes, Remedy, Domino, MAC OSX, MS Office



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