SharePoint Administrator - Information Technology Resume Search
SharePoint Administrator - Information Technology Resume Search
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SharePoint Administrator Resume


Desired Industry: Information Technology SpiderID: 68827
Desired Job Location: Madison, Wisconsin Date Posted: 5/29/2013
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 00000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
Hardworking, flexible, and results-
oriented professional, with hands-on
skills and experience in SharePoint
administration, technical support, and
system repairs and upgrades. Possess
exceptional ability to oversee high-
performance teams, resolve complex
technical issues, and implement best
practice methodologies. Uphold
remarkable reputation for delivering
high-quality work on time while managing
a broad range of responsibilities and
striving under pressure. Commended as
fast-paced technician with outstanding
communication, analytical, multitasking,
and troubleshooting skills. Currently
hold active Top Secret with Sensitive
Compartmented Information (TS/SCI)
clearance.


Experience:
RELATED EXPERIENCE

International Security Assistance Force
(ISAF) Headquarters | Kabul, Afghanistan
VIDEO TELECONFERENCE (VTC)
TECHNICIAN/SCHEDULER/COORDINATOR
2011–2013

SharePoint Administration and
Proficiency
- Leveraged passion and great
interest in the technical setting as a
result of obtaining SharePoint
Administrator certification and other
related Microsoft credentials, as well
as progressively serving as SharePoint
contributor.
- Expertly utilized SharePoint in
scheduling, monitoring, recording, as
well as approving and disapproving more
than 500 requests for video
teleconference center (VTC), meetings,
and conference room resources on local
and remote locations.
- Rendered key support and
assistance for Top Secret, Secret, ISAF-
Secret, North Atlantic Treaty
Organization (NATO)-Secret enclaves, and
security classification levels.

Technical and Business Operations
- Functioned as proactive liaison
to the project manager and government
lead for all operational and scheduling
concerns.
- Assumed full accountability in
overseeing daily conferences and briefs;
ensuring compliance of key facilities
with pertinent guidelines and
regulations; evaluating quality of
operations; and recommending corrective
actions.
- Guaranteed operational
efficiency of daily VTC network lines to
consistently provide timely and
functional operations.
- Contributed strategic insights
in providing effective leadership to the
VTC technician and the Facilitator Team.
- Solely trained customers on the
accurate utilization of equipment.

ITT Systems | Camp Ghazni, Afghanistan
LEAD HELP DESK ADMINISTRATOR 2011

Help Desk and Network Administration
- Progressively led the
monitoring, operations, troubleshooting,
and restoration of service personal
computers (PC) and notebooks with
authorized access to the network.
- Maintained constant coordination
with NOC and the Tier 2 management,
namely the information assurance,
network administrators, and system
administrators, in assisting key
customers locally and remotely.
- Provided technical support for
unclassified, classified, and coalition-
classified networks and enclaves.
- Conducted fault isolation and
diagnostic functions to identify
corrective actions in restoring the
normal operation of users’ computers.
- Ensured acquisition and logging
of work request through various
applications, particularly Remedy,
FACIT, and all other related
applications approved by the local
directorate of information management
(DOIM).
- Acquired strong command of
various software applications, including
Microsoft Exchange Systems Management,
Microsoft Operations Manager (MOM)
Software, and Symantec AV.

Rapid Conflict Resolution
- Worked collaboratively with the
site lead in ensuring adherence to all
processes and procedures as well as
quick execution and monitoring of all
high-priority tickets.
- Administered triage, assignment,
and escalation of reported incidents;
consequently identifying and resolving
high-priority issues in a timely manner.
- Proficiently determined and
documented incident troubleshooting and
resolution companywide.

Customer Service and Relations
- Earned weekly recognition and
emails, as well as letter of praise from
the site lead for supporting customers
on Camp Ghazni.
- Conferred with customers
regarding the current status of
work/service requests in adherence to
the established timelines associated
with priority systems.

General Dynamics | Doral, FL, USA
LEAD HELPDESK TECHNICIAN 2008–
2009

Infrastructure and Technical Support
- Played a vital role in
supporting a global Active Directory
infrastructure with over 500 customers
and more than 400 workstations in a
heterogeneous Windows/UNIX environment.
- Directed individual and
telephonic Tier I and II support to
customers in all areas of e-mail,
directory services, Windows
applications, and client-server
applications.

Growth and Development Impacts
- Provided basic troubleshooting
services in isolating and resolving
hardware, network, workstations,
printers, system problems, Department of
Defense Intelligence Information Systems
(DoDIIS) Trusted Workstation (DTW),
customer accounts in a timely manner.
- Presided over the scheduling,
coordination, and de-configuration of
JWICS Video Teleconferences for the key
operations spearheading 4 Tandberg Video
Telecommunications (VTC) conference
rooms; successfully achieving a 99%
success rate for the company.

United States Air Force | Shreveport,
LA, USA; Osan Air Base, South Korea
HELP DESK TECHNICIAN 2002–2004

Troubleshooting and Process Efficiencies
- Efficiently isolated,
quarantined, and removed 200 virus-
infected computers from classified and
unclassified networks which strengthened
the base security level.
- Facilitated the data
complication on e-mail servers to
identify reasons for frequent errors and
provide solutions to deliver increase in
server efficiency by 20% network-wide.

Help Desk Support
- Rendered expert support on a
network of 7500 users by proactively
responding to approximately 70 to 80
calls and e-mails daily.



OTHER EXPERIENCE

AT&T Mobility | Madison, WI, USA
RETAIL SALES CONSULTANT 2009–2011

United States Air Force | Ramstein Air
Base, Germany
SYSTEM INTEGRATED MANAGEMENT ENGINEER
2004–2008


Education:
EDUCATION

BACHELOR OF SCIENCE IN TECHNICAL
MANAGEMENT: 2011
DeVry University | Milwaukee, WI, USA;
Waukesha, WI, USA; and Gurnee, IL, USA

ASSOCIATE’S DEGREE IN INFORMATION
SYSTEMS TECHNOLOGY: 2008
Community College of the Air Force |
Ramstein Air Base, Germany


Affiliations:
-----


Skills:
-----


Additional Information:
CREDENTIALS

Microsoft Certified Technology
Specialist (MCTS): Microsoft SharePoint
2010 Configuration
Microsoft Certified Information
Technology Professional (MCITP):
SharePoint Administrator 2010 |
Enterprise Administrator | Server
Administrator | Windows 7
CompTIA Security+
CompTIA Network+
HDI Qualified Help Desk Analyst (HDA)
Microsoft SharePoint Certification Camp
| Sarasota, FL | 2013

TECHNICAL ACUMEN

Operating Systems (Windows
2000/XP/Vista, Solaris 8, Trusted
Solaris 8, and Mac OS X)
Microsoft Office Suite (Word, Excel,
PowerPoint, Access, and Outlook)
Microsoft Project | Internet
Applications


Reference:
Available upon request.


Candidate Contact Information:
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