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IT Tech Resume


Desired Industry: Information Technology SpiderID: 68660
Desired Job Location: Bermuda Dunes, California Date Posted: 5/17/2013
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Other Willing to Relocate: Yes


Objective:
To work as a Computer and Network
Technician using my experience and
qualifications in the field of computer
networking for the benefit of my employers
and the community.


Experience:
Robert Half Technology – Ontario, CA
03/2012-04/2013
Support Technician
• Maintain and create virtual
desktops for city employees using Pano
Logic and Unidesk applications.
Maintain and create VM’s using vSphere
client.
• Create and update documentation
on the fileshare such as switch
configuration templates, step by step
documents for installations and
resolving common issues and errors.
• Designing small business level
networks using programs such as Visio
for properties to maintain an effective
and efficient source of documentation.
• Provide support to onsite staff
to resolve printer, desktop, network and
server related issues.
• Created networks, VLAN’s,
routes, phones, desktops, printers,
virtual servers and virtual desktops.


Synergy Information Solutions – Palm
Desert, CA 05/2011-02/2012
Jr. Network Engineer
• Maintain a thorough knowledge of
networking security, hardware, and
software used to provide third-tier
technical and administrative support.
• Periodically review technical
documentation of environment to ensure
that all hardware and software is
correct and up-to-date.
• Designing enterprise level
networks using programs such as Visio
for properties to maintain an effective
and efficient source of documentation.
• Provide support to onsite-on-
call support staff to resolve Wide Area
Network, Internet, VoIP, LAN and remote
access issues.
• Provided administrative support
to offsite clients, small businesses,
and enterprise businesses as well as the
entire Synergy infrastructure.


Eisenhower Medical Center –
Rancho Mirage, CA 05/2009-05/2011
Desktop Technician Level II
• Assisting with troubleshooting
and repair of associate and client
computers.
• Responsible for the associate's
supplies, materials, and product
required to continue maximum work
efficiency.
• Also responsible for creating
and maintaining databases, work
documents, and manual labor/deliveries.
• Creating application accounts
for hospital staff.
• Working with systems
administrators/network administrators
with daily tasks and projects.

BEST BUY – Palm Desert, CA
09/2007-05/2009
CIA Geek Squad Agent
• Responsible for computer
diagnostic check-in with STAR
applications to identify customer's
computer information, and writing up
diagnostic reports.
• Having a clear understanding of
the operating systems and the current
technology issues and solutions.
• Understanding and applying
troubleshooting, optimizing,
installations, and program compatibility
within Windows Vista, Windows XP, and
Mac.
• Clearly communicating to
customer’s immediate problems, repair
costs, and length of time for repairs.


Education:
A+, Network+, CCENT, CCNA, VCP, MCTS,
MCP, MCITP certified.

ITT Technical Institute – San
Bernardino, CA 2008 – 2010
Associates Degree in Networking
GPA: 3.96

Horizon School – La Quinta, CA
2005 – 2006
High School Diploma 2006
GPA: 4.0

Palm Springs High School – Palm
Springs, CA 2002 – 2006


Skills:
Microsoft, Cisco and VMware.


Candidate Contact Information:
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