IT Support Analyst - Information Technology Resume Search
IT Support Analyst - Information Technology Resume Search
My Spider Scam Awareness Contacting Us F. A. Q.
 
Job Seekers
Search Jobs
Browse Jobs
Post a Resume
Job Alerts
 
Employers
Search Resumes
Browse Resumes
Post a Job

IT Support Analyst Resume


Desired Industry: Information Technology SpiderID: 68461
Desired Job Location: Eagan, Minnesota Date Posted: 5/1/2013
Type of Position: Full-Time Permanent Availability Date: 2 weeks
Desired Wage: 75,000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other Willing to Relocate: No


Objective:
Computer Professional with expertise
setting up, testing, upgrading and
troubleshooting both software and
hardware issues. Technical liaison for
all levels of organization. Known by
peers and management as a technical
problem solver and committed hard worker
who is able to see the big picture.
Experience coordinating teams together
to progress towards solution.


Experience:
Seagate Technology
Shakopee, MN
Engineer Support Specialist
2012 - Present
• Supporting users and modify, and
delete user accounts through AD,
Responsible for supporting and
maintaining Active Directory and Group
Policy infrastructure. Reset user
passwords as needed, change or assign
permissions for user accounts as
requested.
• Manage computers in Microsoft
System Center 2012 Configuration Manager
to provide software deployment,
compliance settings management, and
comprehensive asset management,
desktops, and mobile devices.
• Support, monitor, test, and
troubleshoot hardware and software
pertaining to corporate desktop and
laptop computers.
• Desktop support, new system
installation, and move/add/change.
• Investigate error messages and
determine resolution. Reinstall
programs or replace files causing
errors.
• Recommends and schedules
workstation repairs.
• Transferred data from outdated
computer to newly installed PC.
• Make sure users are properly
licensed for the software they need.
• Follow established operational
standards and focused on providing
outstanding customer service.

City of St. Paul
St. Paul, MN
Systems Support Network
Administrator
2006 -2012
• Supporting and maintaining
network servers and security.
Maintaining the processes and protocols
associated with the SCADA network and
related applications that monitor and
interface with water treatment, testing,
measurement, tracking, security,
pumping, storage,
and visual basic editing.
• Set up new PC’s, installed and
troubleshot new operating systems
including desktop configuration, e-mail
accounts, and network set up.
• Investigate error messages and
determine resolution. Reinstall
programs or replace files causing the
error(s).
• Keep abreast of the latest
developments in IS technology by
attending seminars, local trade shows,
ect.
• Installed hard drives, memory,
network cards, video cards, cooling
fans, power supplies, internal/external
modems (cable, DSL, dial-up), and sound
cards for PC’s.
• Provide end user support for
hardware, software, LAN and WAN.
• Recommends and schedules
workstation repairs.
• Network Administrator Support,
Desktop PC replacement, Sprint mobile
broadband cards. WatchGuard Firebox VPN
setup for toughbook Panasonic laptops.
• Transferred data from outdated
computer to newly installed PC by using
external drive or network.
• Responsible for administration,
schedule compliance and off-site storage
for daily, weekly and monthly tape
backups.
• Maintain a list of available and
assigned IP addresses for printers and
other equipment.
• Maintain/troubleshoot wireless
broadband laptops onsite or remotely for
users.
• Create, modify, and delete user
accounts through AD, maintain and update
network access forms for users.
• Responsible for supporting and
maintaining Active Directory and Group
Policy infrastructure.
• Change or assign permissions for
user accounts as requested.
• Reset user passwords as needed.
Kroll Ontrack
Eden Prairie, MN
Processing Engineer
2005 – 2006
• Perform electronic and paper
discovery, computer forensics, and data
recovery. Sort and convert files, OCR
Extraction, perform post coding data
standardization tasks according to
project specifications and /or client
requests. Network monitoring server
resource allocation.


Education:
EDUCATION
Dakota County Technical College:
Database Essentials
2006

Project Management Skills
Qwest Communications
1999

Clarify Database Training
Qwest Communications
2001

Computer Forensic Essentials
Kroll Ontrack
2005

Proficy iFIX Fundmentals Certificate
GE Global Training Services
2011

VB.net 2008 Certificate
Bench Mark Learning
2011


Skills:
COMPUTER SOFTWARE EXPERTISE
Ultra VNC
Toad
Remedy
GroupWise
Office 2003, 2007, 2010, 2013 McAfee
EPO
Windows XP
Microsoft Front Page 2003 SCADA
Windows Vista
Veritas NetBackup 5.1 HP Openview
Service Desk
Windows 7
Symantec Backup Exec. 11d Passware
Windows Server 2003
Prism
Active Directory
ihistortian
R-Drive Image
Proficy iFIX Workspace
Clarify
Infranet
mRemote 1.5
Lenel OnGuard Software
Wave Reader
SCCM


Reference:
Available upon request.


Candidate Contact Information:
JobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.


    





© 2019 Job Spider
Privacy Policy | CC Marketing Sites | Site Map | Links