Director IT - Information Technology Resume Search
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Director IT Resume

Desired Industry: Information Technology SpiderID: 67999
Desired Job Location: Oakland, New Jersey Date Posted: 3/25/2013
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 160000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Other Willing to Relocate: Yes

Dynamic, passionate, and hardworking IT
professional, offering broad-based
experience in IT and business
operations, strategic planning,
technology architecture and design,
systems integration, project management,
and business development. Demonstrate
in-depth understanding and big-picture
vision of key projects, with proven
adeptness in managing all facets of
project life cycle development. Skilled
at designing solutions, facilitating
strategic projects and initiatives, and
cultivating organizational interaction
to deliver optimal results. Show
competency in identifying inefficient
processes and implementing reliable and
cost-effective solutions, as well as
providing hands-on technical support.
Effective and articulate communicator,
with keen attention to detail and proven
ability to identify and implement
technology solutions.


Professional Experience

Director (Business Service Center -
Americas) - Jul 1998–Present
Leadership: Lead nine technical staff in
managing daily helpdesk calls and
infrastructure serving sites within
United States, Canada, and South
America. Display expertise in providing
business continuity planning (BCP) and
disaster recovery (DR) concept,
strategy, and implementation for
regional sites. Serve as regional IT
representative in various business unit
leadership team meetings. Provide
national WAN/LAN/IPT support and
administration as well as manage the
corporate infrastructure and the annual
strategic budget planning. Assume
various roles, including security
officer to oversee the penetration and
intrusion tests as well as technical
representative to handle global
security, infrastructure, and VoIP
competency center workgroups. Act as the
team leader for Patch Management and
Vulnerability Workgroup. Direct the
management and configuration of Cisco
routers, switches, and wireless access
points as well as Cisco CallManager,
Unity servers, Polycom OTX and HDX
Telepresence Systems, central management
(CMA) and RMX (Bridge). Manage
firewalls, virtual private network
(VPN), and remote access servers and
concentrators. Show proficiency in
reviewing and negotiating hardware and
communication purchases and contracts
for corporate needs.
Operations Quality Monitoring and
Evaluation: Perform systematic
evaluation of weekly key performance
indicator (KPI)’s, corrective action and
preventive action (CAPA), and service-
level agreement (SLA) alongside service
managers. Work well in using Information
Technology Infrastructure Library (ITIL)
processes in managing daily operations,
addressing problems, and assuring
continued service improvement. Assess
current capacities and render
appropriate solutions based on user
requirements and business activity.
Requirements Management and Compliance:
Correctly analyze corporate data and
voice requirements as well as complete
the design, development, and
implementation of LAN/WAN and IPT
strategies. Comply with FDA requirements
and CFR 21 part 11 through validation of
network infrastructure. Utilize
SolarWinds, SiteScope, and Tripwire in
monitoring network traffic.
Career Accomplishments:
- Achieved 98% customer
satisfaction and 99.5% system
availability for five consecutive years
- Acted as project manager for the
regional deployment of Polycom
Telepresence systems at four sites in
Americas, acquiring significant savings
and reduction in international travel
- Centralized backup system for
DR/BCP using NetApp Snap Products and
VMWare, gaining savings from removing
local backup systems and establishing
- Added new USA and Canadian
acquisitions for the standardization of
infrastructure and applications with the
most recent acquisition in 2011 and
synergies, which resulted in $1M savings
- Saved $100K annually in cost
savings through effective negotiation of
national and international long distance
- Successfully consolidated and
harmonized servers, attaining an annual
$150K in OPEX cost savings within
various sites
- Managed various projects,
including Cisco IPT and MS Lync
installations with SRST and Unified
Messaging for seven sites, which ranged
from $100K to $1.1M
- Merged two facilities and
spearheaded the installation of both
voice and data infrastructure, from
ground up
- Led numerous migrations, which
included migration from a Frame Relay to
a Multiprotocol Label Switching (MPLS)
network with various QoS and CoS levels;
from Token Ring to Ethernet using Layer
2 and 3 (Cisco 4006 and 6509) switches
at six locations; and from BayNetworks
to Cisco 3600 and 7200 routers
- Exhibited adeptness in using
Voice over IP and Video over IP between
remote facilities as well as in defining
global security policies for network
- Carried out the installation and
configuration of Cisco and Lucent WLAN,
802.11b, and access points as well as
Checkpoint, WatchGuard, Cisco PIX, ASA
Firewall, VPN solutions, Juniper, Shiva,
Perle Remote Access Servers, and
Documentum Management System (DMS)
hardware and software
- Developed Internet Protocol
Security (IPsec) L2L connections over
the internet for MPLS fallback through
the use of Cisco products
- Guaranteed application of
software packs or upgraded software
version for routers, servers, and hubs
to assure Y2K compliance

Earlier Career

Manager of Technical Services - Jun
1993–Jun 1998

Technical Support Supervisor - May 1989–
Jun 1993


Coursework in Computer Information
Science and Mathematics


Information Technology Infrastructure
Library (ITIL) v3.0 Expert Certification
- 2012
Lean Sig Sigma Yellow and Green Belt
Training - 2011
Information Technology Infrastructure
Library (ITIL) v3.0 Foundation
Certification - 2010
Cisco Certified Network Associate 1.0 -
TCP/IP Network Analyst Certification -


Core Strengths

Installation and Migration | Solutions
Architecture | Strategic Development and
Implementation | Mergers and
Organizational Growth | Process
Improvements and Efficiency | Cross-
Functional Leadership and Team Building
Operational Streamlining | Time
Management and Prioritization | Client
Relations and Negotiation

Additional Information:
Technical Acumen

Network Systems and Architecture
- Netware 2.x, 3.x, and 4.11
Servers with Service Assurance Agent
(SAA), Dynamic Host Configuration
Protocol, and Domain Name Service (DNS)
- Windows NT v4.0 with DNS,
Windows Internet Name Service (WINS),
DHCP, WWW and File Transfer Protocol
(FTP) Services
- Windows NT 2000 with DHCP and
DNS Services
- Token Ring, Ethernet and ARCnet
- Wireless Local Area Network
(WLAN) 802.11a/b/g Technology
Protocols - Local Area
Network (LAN) including both Novell and
Microsoft IPX/SPX and TCP/IP
- Wide Area Network (WAN)
including Frame Relay, Virtual Private
Network (VPN), Integrated Services
Digital Network (ISDN), and X.25
- Router specific to Cisco or Bay
- LAN/WAN Management and
Security Tools and Applications,
including EtherPeek, Ethereal, Ecora,
NetXray, LANalyzer, Tripwire,
SolarWinds, SiteScope, Compaq Insight
Manager, and HP OpenView/Optivity v7.0
- WebTrend and SurfControl for
Internet and Firewall Related Reports
- BayNetworks Site Manager and
CiscoWorks for Router Configurations
- NetWare Loadable Module (NLM)
and NT services, including SofTrack,
ArcServe, NetShield, BindView and
Hardware - Polycom OTX and
HDX Telepresence Systems
- Juniper SA 4500 Remote Access
- Cisco Unified Call Manager
v3.3(x), v6(x), v7(x), v8(x)
- Unity v3.x, v4.0(x), v5.0(x)
- Internet Protocol Telephony
(IPT) Cisco VG248, 2851, and 3845
- Cisco 7970, 7960, 7940, 7920,
6945, and Symbol Wireless IP Phones
- Cisco 1600, 1700, 2500, 2650,
3640, 4700, and 7204 Routers
- Cisco Catalyst
29xx,35xx,37xx,45xx,4006,4506, and 6509
with MSFC Switches
- Cisco 350, 1130, and 1200 WAP
- Bay Networks Token Ring and
Ethernet Switchable Hubs
- Lucent Cajun P550 (Layer 3) and
P330 Ethernet Switches
- BayNetworks C100 Token Ring
Switch and BayStack Hubs
- Paradyne and Visual Network
Channel Service Unit/Data Service Unit
- WatchGuard Firewall and VPN
- Cisco PIX and ASA Firewall and
VPN Solutions
- Check Point SecurePlatform
Firewall Solution
- Compaq and IBM Servers
- Bay Networks AN, Advanced Remote
Node (ARN), and Backbone Link Node
(BLN)-2 Routers

Available upon request.

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