Technical Analyst - Information Technology Resume Search
Technical Analyst - Information Technology Resume Search
My Spider Scam Awareness Contacting Us F. A. Q.
 
Job Seekers
Search Jobs
Browse Jobs
Post a Resume
Job Alerts
 
Employers
Search Resumes
Browse Resumes
Post a Job

Technical Analyst Resume


Desired Industry: Information Technology SpiderID: 66646
Desired Job Location: Glendale, Arizona Date Posted: 1/23/2013
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 65000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 50-75%
Highest Degree Attained: Masters Willing to Relocate: Yes


Objective:
Highly analytical, results-driven, and
forward-thinking professional, offering
extensive years of experience in
providing technology solutions that
improve business efficiency,
productivity, and profitability. Expert
in identifying complex problems and
analyzing information to formulate
feasible solutions. Equipped with
exceptional skills in hardware
troubleshooting, upgrading, and
evaluation across all server platforms.
Effective at directing the development
of technical and nontechnical solutions,
from conception to implementation; while
consistently emphasizing customer, team,
and project needs. Adept at recognizing
and integrating appropriate technology
to solve specific business problems and
create new business opportunities. Known
for providing technical advice,
guidance, and recommendations on
critical issues to management. Armed
with a strong sense of pride in handling
duties, along with unparalleled
commitment to getting the job done and
achieving high results.


Experience:
--- PROFESIONAL EXPERIENCES

STATE FARM INSURANCE - BLOOMINGTON, IL
(2001–PRESENT)
Technical Analyst, Systems Computing
Environment 2011-Present

- Utilize outstanding
interpersonal skills in negotiating with
vendors and third parties to provide
hardware and solutions for internal
business partners.
- Identify various methods of
saving money by formulating and offering
non-standard solutions to third-level
problems and incidents.
- Leverage skills in using x86
physical servers as well as virtual
servers (VMware/vCenter/VM Motion) in
supporting and improving production and
test environments.
- Provide excellent management and
support to physical servers through
remote interface (iLO/DRAC).
- Engage in efficiently overseeing
service desk tasks dealing with problem,
incident, and change process within
service manager.
- Play a leadership role in
conducting beta testing and assessment
of hardware and software, such as next
generation rack server offering from
vendor; thus, bringing production
version changes in the server.

Notable Contributions:
- Effectively identified and
developed new order tracking system
within the server hardware component
that expedited the tracking of business
partner status.
- Gathered essential information
to identify problem trends in various
sites and/or hardware models as well as
product end of life which saves the
company time and money.
- Successfully identified and
presented the project’s hardware and
infrastructure needs by collaborating
with both business and technical
analysts.
- Served on a third-level team and
gained expertise in various technologies
associated with the hardware, including
networking, SAN, and power consumption
and cooling tools within the data
centers.

Technical Analyst / Onsite SFS
Workstation Coordinator, Shared
Financial Services Environment 2006-
2011

- Rendered support to testing and
production environments for bank product
development in partnership with external
vendor.
- Executed administrative tasks in
gathering, interpreting, and providing
metrics concerning workstation
utilization and incident monitoring to
management.

Notable Contributions:
- Spearheaded system setup and
maintenance throughout geographic
distances.
- Fulfilled a lead role in
overseeing, obtaining, and supporting
overall workstations used by any
business partner for testing life,
health, and bank products in the
department.
- Displayed excellent leadership
in guiding, training, and directing
offshore employees supporting
workstations outside the normal business
hours.
- Systematically implemented and
managed SharePoint collaboration site
for the entire department.
- Performed as an effective
Business Continuity Team Lead,
establishing and maintaining disaster
recovery plan for the department as well
as conducting semiannual recovery
exercise.

Technical Analyst, Systems Technology
and Server Hands-On Team 2004-
2006

- Assumed full responsibility in
supporting all servers in several test
data centers and some production
hardware.
- Leveraged skills in executing
hardware changes, software
installations, racking and cabling of
servers, and general troubleshooting.
- Maintained direct involvement in
different disaster recovery exercises as
part of the Disaster Recovery Team.
- Provided assistance to staff
with their workload during off-shift
hours by participating in cross training
with the Network Hands-On Team.

Notable Contribution:
- Earned “Team Player” nomination
and an award for exceptional work as
technical analyst on a legal project.

Test Specialist 2002- 2004

- Provided expert oversight to
various Internet and Intranet projects
through drafting and execution of test
cases for all phases of product
development.

Customer Service Representative,
Customer Response Center 2001-
2002

- Served as primary point of
contact for callers, even outside
agent’s office hours.
- Earned numerous service awards
for excellent call quality.


Education:
--- EDUCATION

Master of Business Administration, with
Concentration in Marketing and
Information Systems (2010)
ILLINOIS STATE UNIVERSITY - NORMAL, IL

Bachelor of Science in Business
Administration (2007)
ILLINOIS STATE UNIVERSITY - NORMAL, IL



--- PROFESSIONAL DEVELOPMENT

Several Project Life Cycle Development
Training Classes
VMware Training | ITIL and IT Service
Management Training
HP-UX (Hewlett-Packard UNIX)



--- CERTIFICATION

ITIL Foundations v3 Certification


Affiliations:
-----


Skills:
--- AREAS OF EXPERTISE

Process Improvements
Installation and Configuration
Repair and Maintenance
Customer Service Management
New and Emerging Technology
Strategic Planning and Implementation


Additional Information:
--- ACTIVITIES

Appointed Staff Officer - US Coast Guard
Auxiliary, Flotilla 84 - FSO-Technology
and FSO-Vessel Inspection



--- TECHNICAL ACUMEN

Windows/Linux Server Administration
VMware Administration | HP DL380 and
DL580 | Dell R710 and R910
Network Troubleshooting (Cable Fluke and
Loopback Tests)
Remote Server Administration using HP
iLO and Dell DRAC
HP Service Desk and HP Service Manager |
SharePoint Administration and Site
Creation
Disaster Recovery Exercises: The
Recovery of Business Systems Using
Backup Servers


Reference:
Available upon request.


Candidate Contact Information:
JobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.


    





© 2019 Job Spider
Privacy Policy | CC Marketing Sites | Site Map | Links