IT Support Specialist Resume
|Desired Industry: Information Technology
|Desired Job Location: San Antonio, Texas
||Date Posted: 1/4/2013
|Type of Position: Full-Time Permanent
||Availability Date: Immediately
|Desired Wage: 50000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, 50-75%
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
Dear Sir or Madam:
I am very interested in obtaining a position as an Information Technology Systems Specialist or SAN Engineer in San Antonio, Texas. The accompanying resume details my over 20 years computer related experience as a network engineer, technician, quality assurance evaluator, instructor, and supervisor. I am fluent in Spanish.
As you can see from my resume, my record is one of increased responsibility, variety in job assignments, and solid accomplishments. I am proficient with installing, configuring and diagnosing EMCs Storage Access Networks including a variety of switches, Dell servers and Tape units. I have administered upgrades and repairs on both mainframes and PCs in a networked environment. I have excellent communication, interpersonal and organizational skills, and I strongly believe in project and people leadership.
I am prepared for a disciplined work environment and the challenges associated with unexpected events. I look forward to using my experience and qualifications for enhancing the success of your organization. I appreciate your consideration of my resume and am available to start working for you immediately.
Advanced break/fix experience on HP and Dell pcs
SAN & NAS technologies
Cisco Routers and Switches
Lexmark, Dell, HP and Xerox printers
Server and high-end electronic equipment
Network typology, design, installation, and configuration
Windows 9x/NT/2000/2003/XP/Windows 7
Active Directory and DNS
Microsoft Office Suite, up to and including MS Office 2010
Microsoft Exchange Server
ARCserve, Backup Exec, and Veritas backup solutions
Anti-Virus and Spyware applications & removal
Wayland Baptist University, 2002 2004 (Full Time Student)
Majors: B.S. in Computer Technology & A.A. in Business
EMC Clariioin, Centera, and Celerra
Dell Server and Desktop Certifications
Community College of the Air Force, 1991 1992
Majors: A.A. in Electronic Systems Technology & Instructor of Technology
Provide helpdesk, remote and inhouse IT support to over 5000 users affiliated with Wilford Hall Ambulatory Surgical Center and DOD personnel.
Hardware and software installation and maintenance for pcs and printers.
Software upgrades from Windows XP to Windows 7. PC backup and reimaging.
Telephone support without scripts.
Provide customer satisfaction through quick and accurate troubleshooting and problem resolution.
Provide onsite and remote IT support to (7) Department of Homeland Security (TSA) airports in South Texas.
Hardware and software installation and maintenance for pcs, switches, phones and peripherals.
Project manager for configuration and installation of new equipment and applications.
Ensure customer satisfaction through quick and accurate troubleshooting and problem resolution.
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