Project Management & Planning Operations Analyst - Information Technol
Project Management & Planning Operations Analyst - Information Technol
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Project Management & Planning Operations Analyst Resume


Desired Industry: Information Technology SpiderID: 66186
Desired Job Location: Atlanta, Georgia Date Posted: 1/4/2013
Type of Position: Full-Time Permanent Availability Date: 1/14/2013
Desired Wage: Negotiable
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Experience:
PROJECT OPERATIONS PROFESSIONAL
Project Estimation | Project Management | Project Scheduling

Multifaceted, results-driven and versatile professional, with over 12 years progressive experience and demonstrated proficiency in managing multiple medium and large-scale project schedules and providing project support within diverse military and corporate environments. Proactive achiever, capable of executing program objectives, maximizing resources and implementing improvement strategies in evolving business environments. Nurture and develop long-lasting client relationships with multi-cultural teams and business partners across multiple management layers.

Key Proficiencies:

• Project Estimation
• Project Management
• Project Operations
• Project Scheduling
• Risk Management

RELEVANT EXPERIENCE
Senior Program Analyst and Project Scheduler 11/09 - Present
General Dynamics Information Technology – Windsor Mill, MD

Provide project management support for Project Managers who manage quarterly and special software releases for the Center for Medicare and Medicaid Services (CMS). Designed and maintained project monitoring controls as designated by CMMI Maturity Level 3 & 4 certification guidelines. POC for Earned Value Management Specialist, Business Analysts, Development and Testing teams for performance measurement updates to the Integrated Master Schedule (IMS).

• Instituted automated project measures to increase efficiency and identify software release trends
• Designed and implemented project dashboards to display release health statistics and variances
• Examined past release performance and recommended criteria for CMMI Maturity Level 4 metrics
• Serve as liaison to Project Scheduling Workgroup and provided benchmark project plan templates

Program Analyst
General Dynamics Information Technology – Atlanta, GA

Provided analytical and program support for Senior Program Manager and supporting Project Managers which encompassed multiple domestic and international contracts. Independently assessed, managed, monitored and provided appropriate risk management input for expenses, invoices and labor costs critical to mission execution. Analyzed and assisted with developing methodologies for vulnerabilities associated with mission success. Assisted with hiring processes, deployment activities as directed by Contracting Officer (KO), and initiated pay allowances authorizations and terminations.

• Analyzed time recording and billing data to support program budget, actual cost and quality statistics
• Partnered with Project Team to establish best practices based on lessons learned and process changes
• Performed labor, expense analysis and reporting for program milestones and performance progress
• Exercised discretion and judgment to initiate customized solutions to non-routine client requests

Project Accounting and Contract Analyst 12/08 - 11/09
Infor Global Solutions - Alpharetta, GA

Responsible for providing billing and documentation support to project managers including generating draft and final invoices for multiple domestic and international companies. Ensure that all software development charge codes, contracts and rates are in sync with the percentage of completion estimates in the billing system. Maintain billing folders for all projects with all the appropriate documents including chargeable time, expenses, third-party consultant invoices and fixed fee requests in accordance with billing procedures.

• Aligned with project managers to update billing terms based on contract amendments and modifications
• Prepared and delivered electronic documentation and invoice packages based on contract requirements
• Assessed opportunities for revenue maximization based on contract term exceptions and oversights
• Reviewed project configuration setup billable rates, expense reimbursement and time recording policies

System Interface Billing and Contract Analyst 06/05 – 12/08
The Atlanta Journal and Constitution – Atlanta, GA

Responsible for maintaining $100MM+ in Preprint, Internet, Frequency and Dollar Volume advertising contracts for the Atlanta Journal and Constitution, Mundo` Hispanico, and Skirt Magazine. Analyzed contract performance, maintained rates, discount codes and researched accounts for billing discrepancies, short payments, and provided month-end close reconciliation.
Served as second tier liaison support for display and agate advertising interface errors in the billing translation files and communicate interface fixes and resolutions to the IT Analysts.

• Developed process documentation for communicating interface errors to Billing and IT Analysts
• Evaluated change orders and communicated translation table updates to the SAP Interface Analysts
• Served as system interface and validation liaison to the billing, pricing and financial reporting groups
• Managed and validated new and existing pricing conversions for print and web real estate products

Collection Specialist
The Atlanta Journal and Constitution – Atlanta, GA

Responsible for the collection of $150K corporate delivery accounts on the Department Ageing Report 60+ days delinquent through recovery by working one on one with Customers, Marketing and Account Executives to determine reinstatement, risk and loss potential for a portfolio of 250+ accounts.

• Negotiated payment and collected $125K for corporate subscription accounts 60-120+ days past due
• Hosted Fraud Prevention seminar for MC and VISA authentication for Circulation Accounting department
• Proposed and implemented uniform collection letter advising subscribers of collection and disconnection
• Reconciled misapplied credits and past due invoices to reduce credits to less 3% of the aging portfolio

Performance Improvement Coach 06/02 – 08/06
Bank of America formerly MBNA America – Kennesaw, GA

Designed and implemented learning and mentoring initiatives to improve sub-standard performance for part-time Fraud Detection Analysts. Collaborated with the management team to establish metrics for measuring performance and quality standards for part-time Analysts and provided weekly documentation of performance improvements and declines. Recommended plans for success for candidates who exhibited sub-standard performance for a period of 60 days including assigning mentors and shared best practices.

• Managed and successfully transitioned 45 part-time Fraud Analysts from new hire education to team assignment
• Developed results-driven performance improvement initiatives for 12 Fraud Analysts with sub-standard performance
• Formulated reference materials for Regional and Site Listening and Efficiency performance improvement initiatives
• Recognized as business contributor for documenting and improving the performance of Plan for Success participants

Fraud Prevention Analyst, Retail and Cash

• Recognized as the Department Top Performer in November 2004 and March 2005
• Promoted to Fraud Prevention Cash Analyst in January 2004
• Recognized as a Fourth Quarter 2004 Business Leader in January 2005
• Recognized as the Department MVP in March 2005

Customer Marketing Account Manager

• Recognized as Team MVP in March 2002
• Promoted from Outbound Marketing Account Manager to Inbound Marketing Account Manager in December 2002
• Recognized as the Department’s Rookie Top Performer for total sales of $1.2M January 2003
• Recipient of Customer Focus and Quality Listening Award in May 2003

Fixed Asset Coordinator 03/99 – 03/01
International Business Machines – Atlanta, GA

Utilized bar code scanning and billing system to acquire and store asset identification and equipment custodians. Responsible for maintaining a database of new and existing capital and non-capital fixed assets. Reconciled monthly budget of $15K for procuring office supply assets and stored in onsite inventory and provided billing report by departments for disbursements.

• Proposed and implemented an integrated bar code system that tracked project and departmental inventory disbursements
• Collaborated with vendors on price negotiations, lead-time issues, and compatibility to ensure timely product shipments
• Provided cost forecasting for project managers using project billing codes to illustrate billable hours utilizing SQL/QMF
• Provided departmental cross training to educate peers on web order entry system using online vendor catalogs


Education:
B.S., Technical and Professional Communication - Southern Polytechnic State University
Microsoft Project 2007- Managing Projects


Skills:
• Admarc
• ChangePoint
• Clarity
• Crystal Reports
• DTI
• Discus
• Exostar
• JP Morgan Business Settelement Network
• Lexis/Nexis
• Lotus Notes SmartSuite
• Microsoft Office Suite
• Microsoft Outlook
• Microsoft Project
• OnBase
• Quick Books
• SAP
• Salesforce.com
• Smartstream
• Softrax
• Steel Ray Project Analyzer
• SysAdmin
• SQL/QMF
• VeriSign
• Xign
• XM


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